yosemite upgrade problems

Question

Level 1

9 points

yosemite upgrade problems

I've recently upgraded to Yosemite, and since then have been experiencing downgraded performance on my MacAir. Slowness, freezing, delayed response when trying to "wake up", memory problems (can't open multiple apps at same time without getting a warning), etc.

As per advice from this community, I "repaired disk permissions" and "repaired disk" in Disk Utilities, I reset the System Management Controller (SMC), and I reset the PRAM. I also removed all non-compatible software, cleaned it of 3rd party apps (including Genieo), and updated all out-dated software. Yet I'm not noticing any changes. Still get memory problems (e.g., tells me it can't save a document because too many files are open, when it's the only one open!), Excel and Skype randomly freeze, start-up is slow, sometimes the monitor won't "wake up" immediately when I touch a key, and I can't manage to get "save as" to work without the screen flashing and the whole computer freaking out!

Below is my Etresoft report. Any advice on what to do?

Thanks!

Problem description:

Slow operations, freezing applications, delayed monitor “wake-up”, etc. following upgrade to Yosemite.

EtreCheck version: 2.0.11 (98)

Report generated 2 November 2014 22:36:56 GMT

Hardware Information: ℹ️

MacBook Air (11-inch, Mid 2013) (Verified)

MacBook Air - model: MacBookAir6,1

1 1.3 GHz Intel Core i5 CPU: 2-core

4 GB RAM Not upgradeable

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Video Information: ℹ️

Intel HD Graphics 5000 -

Color LCD 1366 x 768

System Software: ℹ️

OS X 10.10 (14A389) - Uptime: 0:31:41

Disk Information: ℹ️

APPLE SSD SD0128F disk0 : (121.33 GB)

S.M.A.R.T. Status: Verified

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / [Startup]: 120.10 GB (22.55 GB free)

Core Storage: disk0s2 120.47 GB Online

USB Information: ℹ️

Western Digital My Passport 07B8 2 TB

S.M.A.R.T. Status: Verified

EFI (disk2s1) <not mounted> : 210 MB

My Passport for Mac (disk2s2) /Volumes/My Passport for Mac : 2.00 TB (556.39 GB free)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/Library/Application Support/MacKeeper/AntiVirus.app

[not loaded] net.kromtech.kext.AVKauth (2.3.7 - SDK 10.9) Support

[loaded] net.kromtech.kext.Firewall (2.3.7 - SDK 10.9) Support

/System/Library/Extensions

[not loaded] com.mac.sim.driver.MACUSBDriver (1.2.8) Support

Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist Support

[loaded] com.adobe.AdobeCreativeCloud.plist Support

[loaded] com.google.keystone.agent.plist Support

[running] com.rosettastone.rosettastonedaemon.plist Support

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist Support

[loaded] com.google.keystone.daemon.plist Support

[loaded] com.microsoft.office.licensing.helper.plist Support

[running] com.zeobit.MacKeeper.AntiVirus.plist Support

[running] com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist Support

User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist Support

[loaded] com.adobe.ARM.[...].plist Support

[running] com.zeobit.MacKeeper.Helper.plist Support

User Login Items: ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Skype UNKNOWN (missing value)

Google Chrome UNKNOWNHidden (missing value)

Google+ Auto Backup UNKNOWN (missing value)

AdobeResourceSynchronizer ApplicationHidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

iyogi-scc-20140618-153458 UNKNOWN (missing value)

Genieo UNKNOWN (missing value)

Alarm Clock Application (/Applications/Alarm Clock.app)

Google Chrome Application (/Applications/Google Chrome.app)

Internet Plug-ins: ℹ️

AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 Support

FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support

Default Browser: Version: 600 - SDK 10.10

AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support

AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support

Flash Player: Version: 15.0.0.189 - SDK 10.6 Support

o1dbrowserplugin: Version: 5.38.5.0 - SDK 10.8 Support

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.4.5 - SDK 10.6 Support

googletalkbrowserplugin: Version: 5.38.5.0 - SDK 10.8 Support

JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version

Safari Extensions: ℹ️

Omnibar

Searchme

SlickSavings

Amazon Shopping Assistant

Ebay Shopping Assistant

3rd Party Preference Panes: ℹ️

Flash Player Support

Tuxera NTFS Support

Time Machine: ℹ️

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 120.10 GB Disk used: 97.55 GB

Destinations:

Time Machine [Local]

Total size: 3.00 TB

Total number of backups: 2

Oldest backup: 2014-07-05 18:30:57 +0000

Last backup: 2014-11-02 16:12:27 +0000

Size of backup disk: Excellent

Backup size 3.00 TB > (Disk size 120.10 GB X 3)

Top Processes by CPU: ℹ️

5% Skype

5% Google Chrome

4% WindowServer

1% Microsoft Word

0% fontd

Top Processes by Memory: ℹ️

245 MB AntiVirus

236 MB Google Chrome

155 MB Finder

150 MB Skype

99 MB Google Chrome Helper

Virtual Memory Information: ℹ️

90 MB Free RAM

1.70 GB Active RAM

1.64 GB Inactive RAM

628 MB Wired RAM

3.69 GB Page-ins

330 MB Page-outs

MacBook Air, OS X Yosemite (10.10), all software is up-to-date

Posted on Nov 2, 2014 2:49 PM

Reply

Answer 1

Nov 2, 2014 2:56 PM in response to Kimouna

Really hard to tell. My best advise would be to visit the guys with the blue shirts.

Reply

Answer 2

sberman

Level 10

268,263 points

Nov 2, 2014 2:57 PM in response to Kimouna

The first thing to do is to get rid of MacKeeper! There are many posts out on Apple Support Community about the harm MacKeeper can cause, and how to go about removing it.

You should do this immediately and unconditionally.

The next thing to consider would be to use Safari instead of Google Chrome. Chrome has the reputation of being a resource hog.

Reply

Answer 3

Kappy

Level 10

361,855 points

Nov 2, 2014 2:58 PM in response to Kimouna

Get rid of Mac Keeper - How to uninstall MacKeeper - updated. Get rid of Genieo - Adware Removal Guide - Genieo. Get rid of the Kromlech extensions. Add more RAM.

Reply

Answer 4

MadMacs0

Level 5

5,227 points

Nov 2, 2014 3:09 PM in response to Kimouna

As others have said you need to remove MacKeeper and Genieo, but you also have installed Spigot adware, so I must encourage you to use AdwareMedic to remove all currently known adware fast and efficiently. The developer is a well known malware guru here in the forum and a colleague of mine.

To understand why this is happening to you you and how to avoid it in the future, see John Galt's How to install adware.

Oh, and I see you have a lot of lost login items listed.

Skype UNKNOWN (missing value)
Google Chrome UNKNOWNHidden (missing value)
Google+ Auto Backup UNKNOWN (missing value)
iyogi-scc-20140618-153458 UNKNOWN (missing value)
Genieo UNKNOWN (missing value)

Go to System Preferences->Users & Groups->Login Items tab and use the minus "-" button to remove them, then replace any that you feel still need to be opened when you log in.

Reply

Answer 5

Kimouna Author

Level 1

9 points

Nov 2, 2014 3:21 PM in response to sberman

Thanks for the tips. What I love about Chrome is that I can access my bookmarks from anywhere that I sign in -- even on a non-Mac computer. I don't suppose that's an option with Safari, is it?!

Reply

Answer 6

Nov 2, 2014 3:26 PM in response to Kimouna

MacKeeper is the single worst thing you can do to your mac.

The best thing you can do to MacKeeper is delete it and NEVR install it again !

Do This in the order it appears

1) Delete the contents of the following Folders

MacHD/System/Library/Caches

MacHD/Library/Caches

home/Library/Caches

home/Library/Saved Application State

Then

1)Reboot with shift held while booting...

2) Login

Then

1) Reboot with alt+cmd+p+r - pressed until you hear start chime twice...

2) Log in and see if problem is gone.

Reply

Answer 7

sberman

Level 10

268,263 points

Nov 2, 2014 3:27 PM in response to Kimouna

Good question ... I don't know.

I do know that Safari uses iCloud bookmarks, so you can at least access bookmarks from all your Apple devices. (I personally do not use this feature.)

I suspect you can also get at your Safari bookmarks on non-Apple devices using their browser to point to http://www.icloud.com.

This old thread makes me think this approach works:

Importing iCloud bookmarks to Safari PC?

Reply

Answer 8

Kimouna Author

Level 1

9 points

Nov 2, 2014 3:28 PM in response to MortenJamesCarlsen

DONE - MacKeeper gone! But have to admit I'm sad to remove it after I paid so much money for it. Now I know to come here first in the future, before upgrading or downloading anything! Thx.

How can I get rid of the SAFARI extensions that show in the report? They don't appear listed in Safari itself when I open the app and go to settings.

EtreCheck version: 2.0.11 (98)

Report generated 2 November 2014 23:23:28 GMT

Hardware Information: ℹ️

MacBook Air (11-inch, Mid 2013) (Verified)

MacBook Air - model: MacBookAir6,1

1 1.3 GHz Intel Core i5 CPU: 2-core

4 GB RAM Not upgradeable

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Video Information: ℹ️

Intel HD Graphics 5000 -

Color LCD 1366 x 768

System Software: ℹ️

OS X 10.10 (14A389) - Uptime: 1:18:13

Disk Information: ℹ️

APPLE SSD SD0128F disk0 : (121.33 GB)

S.M.A.R.T. Status: Verified

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / [Startup]: 120.10 GB (22.54 GB free)

Core Storage: disk0s2 120.47 GB Online

USB Information: ℹ️

Western Digital My Passport 07B8 2 TB

S.M.A.R.T. Status: Verified

EFI (disk2s1) <not mounted> : 210 MB

My Passport for Mac (disk2s2) <not mounted> : 2.00 TB

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/System/Library/Extensions

[not loaded] com.mac.sim.driver.MACUSBDriver (1.2.8) Support

Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist Support

[loaded] com.adobe.AdobeCreativeCloud.plist Support

[loaded] com.google.keystone.agent.plist Support

[running] com.rosettastone.rosettastonedaemon.plist Support

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist Support

[loaded] com.google.keystone.daemon.plist Support

[loaded] com.microsoft.office.licensing.helper.plist Support

User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist Support

[loaded] com.adobe.ARM.[...].plist Support

User Login Items: ℹ️

Google Chrome Application (/Applications/Google Chrome.app)

Skype Application (/Applications/Skype.app)

Internet Plug-ins: ℹ️

AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 Support

FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support

Default Browser: Version: 600 - SDK 10.10

AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support

AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support

Flash Player: Version: 15.0.0.189 - SDK 10.6 Support

o1dbrowserplugin: Version: 5.38.5.0 - SDK 10.8 Support

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.4.5 - SDK 10.6 Support

googletalkbrowserplugin: Version: 5.38.5.0 - SDK 10.8 Support

JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version

Safari Extensions: ℹ️

Omnibar

Searchme

SlickSavings

Amazon Shopping Assistant

Ebay Shopping Assistant

3rd Party Preference Panes: ℹ️

Flash Player Support

Tuxera NTFS Support

Time Machine: ℹ️

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 120.10 GB Disk used: 97.56 GB

Destinations:

Time Machine [Local]

Total size: 3.00 TB

Total number of backups: 2

Oldest backup: 2014-07-05 18:30:57 +0000

Last backup: 2014-11-02 16:12:27 +0000

Size of backup disk: Excellent

Backup size 3.00 TB > (Disk size 120.10 GB X 3)

Top Processes by CPU: ℹ️

4% WindowServer

1% Google Chrome

1% Microsoft Word

0% fontd

0% GoogleTalkPlugin

Top Processes by Memory: ℹ️

266 MB Google Chrome

193 MB Finder

133 MB Skype

82 MB Microsoft Word

82 MB Google Chrome Helper

Virtual Memory Information: ℹ️

107 MB Free RAM

1.60 GB Active RAM

1.56 GB Inactive RAM

628 MB Wired RAM

4.76 GB Page-ins

437 MB Page-outs

Reply

Answer 9

sberman

Level 10

268,263 points

Nov 2, 2014 3:31 PM in response to Kimouna

To deal with Safari extensions, open Safari and do Safari > Safari Extensions ... from Safari's menu.

Reply

Answer 10

sberman

Level 10

268,263 points

Nov 2, 2014 3:33 PM in response to Kimouna

Safari extensions ... you might also check from Safari's menu:

Help > Installed plug-ins

Reply

Answer 11

MadMacs0

Level 5

5,227 points

Nov 2, 2014 3:44 PM in response to Kimouna

Kimouna wrote:

How can I get rid of the SAFARI extensions that show in the report? They don't appear listed in Safari itself when I open the app and go to settings.

AdwareMedic will do that for you, along with the other components of Genieo and Spigot.

Reply

Answer 12

Kimouna Author

Level 1

9 points

Nov 2, 2014 3:45 PM in response to MortenJamesCarlsen

Delete the ENTIRE contents of all cache folders?

Reply

Answer 13

Kimouna Author

Level 1

9 points

Nov 2, 2014 3:48 PM in response to MadMacs0

It got rid of the adware, but not those Safari extensions. I found them in Library/caches/com.apple/safari/extensions thanks to the "easyfind" software! :-)

Reply

Answer 14

MadMacs0

Level 5

5,227 points

Nov 2, 2014 3:49 PM in response to Kimouna

Kimouna wrote:

Delete the ENTIRE contents of all cache folders?

It can't hurt as they will all be rebuilt, eventually. I really don't see what that has to do with your issues, however. Same with resetting PRAM since you have already said that didn't help before.

Reply

Answer 15

Nov 2, 2014 3:50 PM in response to Kimouna

Yes.

If you feel un-safe doing it. Don't ;-)

I have been doing it since years and they will be rebuilt. They are caches.

It is the first place I go once the system starts slowing down or acting up.

Caches can mess up quite a bit.

Reply