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Half Black screen in Safari iphone 6 ** This is not a reachability issue****

Hi Guys

Was surfing the net this morning and for some reason Safari has limited my view to half screen, the remaining is in black. This is nothing to do with reachability I can use this by tapping and not clicking the home screen, it works fine. I cannot seem to expand the screen or pull it down. It is also nothing to do with bookmarks on half the side of screen just in case that questions was posed. Any suggestions???


Thank you for your time.


Camzio

iPhone 6, iOS 8.1

Posted on Nov 3, 2014 12:46 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 1, 2015 2:49 AM

I have this problem myself, and it is not the reachability option. It really is an hard bug and should not happen.

Safari zooms in and goes to the upper corner of the screen. it looks like this: User uploaded file


Does anyone else know how to fix this? And is Apple aware of this problem?

21 replies

Jan 10, 2015 12:21 PM in response to aressaress

aressaress wrote:


I am having the exact same problem with my iPhone 6 and Safari. Very frequently, when I turn the phone from the portrait orientation to the landscape orientation, the Safari screen goes to ½ size, with the top half of the screen black. Only ¼ (the top left quadrant) of the Safari screen is shown on the bottom half of the screen, although you can scroll within that space. Very irritating! Rebooting the phone gets rid of the problem, but it happens frequently, more than once a day.


Then you need to determine is it's a hardware issue, an iOS issue or a user data issue.


Basic Troubleshooting Steps when all else fails

- Quit the App by opening multi-tasking bar, and swiping the App upward to make it disappear. (For iOS 6 older, hold down the icon for the App for about 3-5 seconds, and then tap the red circle with the white minus sign.)

- Relaunch the App and try again.

- Restart the device. http://support.apple.com/kb/ht1430

- Reset the device. (Same article as above.)

- Reset All Settings (Settings > General > Reset > Reset All Settings)

- Restore from backup. http://support.apple.com/kb/ht1766 (If you don't have a backup, make one now, then skip to the next step.)

- Restore as new device. http://support.apple.com/kb/HT4137
For this step, do not re-download ANYTHING, and do not sign into your Apple ID.

- Test the issue after each step. If the last one does not resolve the issue, it is likely a hardware problem.

Jan 10, 2015 12:20 PM in response to Camzio1679

I am having the exact same problem with my iPhone 6 and Safari. Very frequently, when I turn the phone from the portrait orientation to the landscape orientation, the Safari screen goes to ½ size, with the top half of the screen black. Only ¼ (the top left quadrant) of the Safari screen is shown on the bottom half of the screen, although you can scroll within that space. Very irritating! Rebooting the phone gets rid of the problem, but it happens frequently, more than once a day.

Jun 12, 2015 7:37 AM in response to eriji

I have the same exact thing. It always happens for me in youtube, and often. Every single post I have read except this one is answered by someone who gives information for the reachability. THIS IS NOT THE PROBLEM. The only thing that I have found to fix this issue is to either reinstall you tube or do a hard reboot when it occurs. This is a bug. If not, someone please tell me how to fix. It is annoying.

Oct 20, 2015 6:26 AM in response to Camzio1679

Camzio1679 wrote:


Hi Guys

Was surfing the net this morning and for some reason Safari has limited my view to half screen, the remaining is in black. This is nothing to do with reachability I can use this by tapping and not clicking the home screen, it works fine. I cannot seem to expand the screen or pull it down. It is also nothing to do with bookmarks on half the side of screen just in case that questions was posed. Any suggestions???


Thank you for your time.


Camzio

Camzio said --It's NOT REACHABILITY. I have the same issue. Usually closing the app out and then restarting it works, but yes it's annoying. One more time before someone replies with "turn reachibility off": IT'S NOT REACHABILITY, like Camzio said. Better yet, I am able to induce reachability when the phone does has this odd malfunction. So basically what happens when I activate REACHABILITY, the screen goes from half screen to quarter screen. I REPEAT, THIS ISSUE IS INDEPENDENT OF REACHABILITY.

It is very annoying though and has happened to me occasionally.

Nov 21, 2014 9:24 AM in response to Camzio1679

I am having the same problem, but with my E-Mail.


Its a huge pain in the butt to try to read the email using only half a screen.


How I fixed it:


Turned off Reachability ( explained above )

Did a hard reboot ( Hold On/Off button 2 sec, then simultaneously hold Home button for 2 more seconds )


When the phone rebooted, the problem seems to be fixed, must just be a bug/glitch in the new iOS.


Hopefully people will report it to Apple, as I would probably use the Reachability, but not if its going to screw with my email.

Feb 5, 2015 12:33 AM in response to Walidn

Walid, thank you for pointing out. I was able to replicate the instance of half screen blackout by double tapping (not clicking) the Home button. Any idea what is the functionality of the half screen? I doubt it is a bug, given it can be induced by a simple controlled process.


Thanks again for figuring it out!

May 17, 2015 10:14 AM in response to Niku Steadman

I have a 6 Plus, and this happens to me most often in the Youtube app. It sometimes happens in Safari, and occasionally in another app.


As the title says, "THIS IS NOT A REACHABILITY ISSUE" -- so double tapping home DOES NOT work.


Usually, at least with Youtube, I cannot get the problem solved without restarting the phone. It is definitely a bug, and I don't see it to be one of reachability. In Youtube and Safari, the problem SOMETIMES happens so that its a half screen similar to the look of reachability, although, parts of the screen are cut off and not reachable at that point. Sometimes it splits vertically, with only the left third of the screen showing. When you go into "full screen" on a video, you get a tiny thumbnail in the middle instead of full screen. That is consistent regardless of which symptom the problem displays. There are similar issues with Safari. I've seen it also happen in apps like Facebook where they use their own browser to present content. When it happens, there doesn't seem to be a fix except to restart. Killing the app doesn't seem to work with Youtube, and I haven't tried it with another app.

Apr 20, 2016 4:01 AM in response to Walidn

"When you double-tap (NOT press down, but tap) the home button it lowers the top portion of the screen, in case you can't reach something with one hand. Double-tap to revert back"


Thank you for explaining it! I observed this "black half screen" multiple timed, and my solution was just to tap once the black half of the screen, so it got back to normal.

Now thanks to your post, i do know why it happens, and may call it intentionally.

Half Black screen in Safari iphone 6 ** This is not a reachability issue****

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