Camzio1679

Q: Half Black screen in Safari iphone 6 ** This is not a reachability issue****

Hi Guys

Was surfing the net this morning and for some reason Safari has limited my view to half screen, the remaining is in black. This is nothing to do with reachability I can use this by tapping and not clicking the home screen, it works fine. I cannot seem to expand the screen or pull it down. It is also nothing to do with bookmarks on half the side of screen just in case that questions was posed. Any suggestions???

 

Thank you for your time.

 

Camzio

iPhone 6, iOS 8.1

Posted on Nov 3, 2014 12:46 AM

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Q: Half Black screen in Safari iphone 6 ** This is not a reachability issue****

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  • by Camzio1679,

    Camzio1679 Camzio1679 Nov 3, 2014 12:52 AM in response to Camzio1679
    Level 1 (1 points)
    Nov 3, 2014 12:52 AM in response to Camzio1679

    Sorry forgotten to add, I turned the phone off and restarted, this seems to have rectified the issue but I am wondering what I did (or is this a bug) for it to loose half its view in Safari

  • by sfax2011,

    sfax2011 sfax2011 Nov 13, 2014 6:43 AM in response to Camzio1679
    Level 1 (0 points)
    Nov 13, 2014 6:43 AM in response to Camzio1679

    I get the same problem on Safari intermittently (below) and know of at least one other person who sees this a lot including on apps like Facebook.  iPhone 6 iOS 8.1.  Killing Safari fixes it but it's annoying

     

     

     

    image1.png

  • by Luffy Mugiwara,Helpful

    Luffy Mugiwara Luffy Mugiwara Nov 13, 2014 3:47 PM in response to sfax2011
    Level 1 (5 points)
    Nov 13, 2014 3:47 PM in response to sfax2011

    Im having the same issue too sometimes with any app. does it mean its a defective iphone 6 I got?

  • by mikifrombogdanci,

    mikifrombogdanci mikifrombogdanci Nov 13, 2014 4:40 PM in response to Luffy Mugiwara
    Level 1 (0 points)
    Nov 13, 2014 4:40 PM in response to Luffy Mugiwara

    I Got blurry yellow bottom half screen ...its just going and coming by itself.i didn't dropped the phone or any mechanical damage.and from time to time I feel the backside of the phone gets really hot..any clue what can be?

  • by sfax2011,

    sfax2011 sfax2011 Nov 16, 2014 11:50 PM in response to sfax2011
    Level 1 (0 points)
    Nov 16, 2014 11:50 PM in response to sfax2011

    Just found another post about this and think mine is likely to be caused by General - Settings - Accessibility - Reachability, which was switched on.

  • by Jestersinthemoon,

    Jestersinthemoon Jestersinthemoon Nov 21, 2014 9:24 AM in response to Camzio1679
    Level 1 (0 points)
    Nov 21, 2014 9:24 AM in response to Camzio1679

    I am having the same problem, but with my E-Mail.

     

    Its a huge pain in the butt to try to read the email using only half a screen.

     

    How I fixed it:

     

    Turned off Reachability ( explained above )

    Did a hard reboot ( Hold On/Off button 2 sec, then simultaneously hold Home button for 2 more seconds )

     

    When the phone rebooted, the problem seems to be fixed, must just be a bug/glitch in the new iOS.

     

    Hopefully people will report it to Apple, as I would probably use the Reachability, but not if its going to screw with my email.

  • by Walidn,

    Walidn Walidn Nov 24, 2014 10:56 AM in response to Camzio1679
    Level 1 (0 points)
    Nov 24, 2014 10:56 AM in response to Camzio1679

    When you double-tap (NOT press down, but tap) the home button it lowers the top portion of the screen, in case you can't reach something with one hand.  Double-tap to revert back.

  • by aressaress,

    aressaress aressaress Jan 10, 2015 12:20 PM in response to Camzio1679
    Level 1 (0 points)
    Jan 10, 2015 12:20 PM in response to Camzio1679

    I am having the exact same problem with my iPhone 6 and Safari.  Very frequently, when I turn the phone from the portrait orientation to the landscape orientation, the Safari screen goes to ½ size, with the top half of the screen black.  Only ¼ (the top left quadrant) of the Safari screen is shown on the bottom half of the screen, although you can scroll within that space.  Very irritating!  Rebooting the phone gets rid of the problem, but it happens frequently, more than once a day.

  • by TJBUSMC1973,

    TJBUSMC1973 TJBUSMC1973 Jan 10, 2015 12:21 PM in response to aressaress
    Level 5 (7,631 points)
    Jan 10, 2015 12:21 PM in response to aressaress

    aressaress wrote:

     

    I am having the exact same problem with my iPhone 6 and Safari.  Very frequently, when I turn the phone from the portrait orientation to the landscape orientation, the Safari screen goes to ½ size, with the top half of the screen black.  Only ¼ (the top left quadrant) of the Safari screen is shown on the bottom half of the screen, although you can scroll within that space.  Very irritating!  Rebooting the phone gets rid of the problem, but it happens frequently, more than once a day.

     

    Then you need to determine is it's a hardware issue, an iOS issue or a user data issue.

     

    Basic Troubleshooting Steps when all else fails

    - Quit the App by opening multi-tasking bar, and swiping the App upward to make it disappear.  (For iOS 6 older, hold down the icon for the App for about 3-5 seconds, and then tap the red circle with the white minus sign.)

    - Relaunch the App and try again.

    - Restart the device. http://support.apple.com/kb/ht1430

    - Reset the device. (Same article as above.)

    - Reset All Settings (Settings > General > Reset > Reset All Settings)

    - Restore from backup. http://support.apple.com/kb/ht1766 (If you don't have a backup, make one now, then skip to the next step.)

    - Restore as new device. http://support.apple.com/kb/HT4137  For this step, do not re-download ANYTHING, and do not sign into your Apple ID.

    - Test the issue after each step.  If the last one does not resolve the issue, it is likely a hardware problem.

  • by JOFORUP,

    JOFORUP JOFORUP Feb 5, 2015 12:33 AM in response to Walidn
    Level 1 (4 points)
    Feb 5, 2015 12:33 AM in response to Walidn

    Walid, thank you for pointing out. I was able to replicate the instance of half screen blackout by double tapping (not clicking) the Home button. Any idea what is the functionality of the half screen? I doubt it is a bug, given it can be induced by a simple controlled process.

     

    Thanks again for figuring it out!

  • by AKRBTN,

    AKRBTN AKRBTN Feb 5, 2015 4:13 AM in response to JOFORUP
    Level 4 (1,613 points)
    Feb 5, 2015 4:13 AM in response to JOFORUP

    It's a feature called Reachability, designed to make the larger phones easier to use one-handed.

  • by Piet bel,

    Piet bel Piet bel Apr 1, 2015 2:49 AM in response to AKRBTN
    Level 1 (0 points)
    Apr 1, 2015 2:49 AM in response to AKRBTN

    I have this problem myself, and it is not the reachability option. It really is an hard bug and should not happen.

    Safari zooms in and goes to the upper corner of the screen. it looks like this: IMG_8812.JPG

     

    Does anyone else know how to fix this? And is Apple aware of this problem?

  • by xtruckerjim,

    xtruckerjim xtruckerjim Apr 6, 2015 8:07 AM in response to TJBUSMC1973
    Level 1 (0 points)
    Apr 6, 2015 8:07 AM in response to TJBUSMC1973

    TJBUSMC1973,

    Everything you suggest works to fix the problem, but how do I prevent it from happening again?

  • by AppleMikeMYS,

    AppleMikeMYS AppleMikeMYS Apr 7, 2015 10:34 AM in response to Piet bel
    Level 1 (0 points)
    Apr 7, 2015 10:34 AM in response to Piet bel

    double tapping the home button, you will solve it

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