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Why does my iPhone 6 not show up in my computer when it's plugged in with the USB cable?

Hello

I have an Iphone 6 for about one week now. I would like to view my photos and movies on my laptop (windows 7). But I can't view them because it doesn't show up as a portable device in my computer. When I plug it in I do hear the sound as if any USB would make.


Does anyone know what's going on? Am I doing something wrong?

Thanks a lot!

iPhone 6, iOS 8.1

Posted on Nov 3, 2014 12:37 PM

Reply
121 replies

Dec 24, 2014 3:28 AM in response to AKA.AK

I had the same problem on my Iphone 5. It drove me crazy. I tried reinstalling ITunes and my apple mobile device driver, but nothing solved the problem. I was able to detect my iphone in windows if I went to control panel, then programs and features, found apple mobile device, right click, then click repair. This would allow windows explorer to detect my iphone, but I had to do this every time and it also drove me crazy, After trying everything I could think of, I decided to try and uninstall a program called expresso media. I am not sure where it even came from, but walla, once I uninstalled it my iphone shows up in explorer and iTunes just like it should. Simple but frustrating. Good luck,

johnnyb

Jan 14, 2015 1:35 PM in response to spinningcook

I am new to community chat rooms, but I look for sollutions to problems all the time. I have been helped many a time and it is a good feeling to know that I finally helped someone else. Thnx for letting me know I was helpfull and maybe our paths will cross again someday.

johnnyb

p.s. Also the posts are correct when they tell you that youre iphone will not show up in windows explorer if youre camera roll is empty.

Jan 20, 2015 11:18 AM in response to AKA.AK

I had this problem too, and finally found a fix.

I tried all the fixes and driver updates (to no avail) but what worked for me was to go to Control Panel>Devices and Printers. The Apple iPhone was there but appeared under "Unspecified." I right-clicked and selected Troubleshoot. Apparently "the device was not enabled" so I selected the "enable device" fix. The phone/pics appeared as a folder in Windows immediately. I have no idea why the phone gets "disabled" every now and then but this works every time.

I have a PC, fwiw. Good luck.

Jan 20, 2015 2:18 PM in response to AKA.AK

For me it won't recognize my phone if I have iTunes open (that takes precedence over seeing it as an external device). You also have to have taken pictures or video in the iTunes photo app.


Causes problems for me because sometimes my computer is streaming to AppleTV for someone else in the family when I would really like to be able to transfer the pictures and video off my phone.

Feb 1, 2015 9:23 AM in response to AKA.AK

I find Apple products incredibly frustrating to work with.

At work we have over 200 users, and only 2 have iPhones as official corporate devices.

Dare I even mention out of the 4-5 incidents I have a month for mobile devices, 2 of those are always those 2 users?

Anyways I had to recover some pictures for some one from an iPhone 6. I fail to see why this should have taken me nearly an hour.

Windows, android. plug it in, there it is in my pc. Even a coworker who uses an iphone said it should show up in my computer.


I end up plugging it into a windows 7 laptop, freshly imaged and no software installed, and it worked there.

Oddly, if it's plugged into a machine with iTunes, then it isn't seen.

Feb 7, 2015 8:48 AM in response to AKA.AK

iOS devices do not appear on a computer like a connected hard disk might. If you have photos on your iPhone that were taken by the phone ootherwise were copied to the Camera Roll album in the Photos app you can copy them easily to your computer. Connect your iPhone to the computer:


If you are using a Mac start iPhoto or Image capture on the computer. Those applications will recognize your iPhone as a camera and allow you to copy photos to the computer. I prefer Image Capture.


If you have a PC start whatever Camera application you have on the PC. The PC will recognize the iPhone as a camera and allow you to copy photos from the Camera Roll.

Mar 18, 2015 8:44 AM in response to AKA.AK

I had the same issue - iPhone 6 used to show up in explorer, not any more. It was also not showing up in iTunes. Windows 7, 64 bit.


Turned out the issue was the cable I was using. The cable was a $5 cable from Five Below and it would charge the phone without issue, but it stopped working as a data connection to the computer. Switching the cables resolved my issue instantly and permanently.

Why does my iPhone 6 not show up in my computer when it's plugged in with the USB cable?

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