LG 31MU97 4K Display not showing 4K on MacPro

Hey there - I just bought the LG 31 MU97 4K Display and the best resolution I can get out of it is 3840 x 2160. Wondering if there needs to be a service update of something similar in order to get the full 4K on the new 2013 MacPro - thanks.

Mac Pro (Late 2013), OS X Mavericks (10.9.1), 6 Core

Posted on Nov 3, 2014 2:18 PM

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53 replies

Dec 24, 2014 1:54 PM in response to Spakuloid

Just to add to this discussion, with a late 2013 Retina Macbook Pro running 10.10.1 & an NVIDIA GT750M video card, I am able to go to 4096x2160/50Hz if I hold down the Option(Alt) key and click on Scaled in Display Preferences:


User uploaded file


Otherwise 3840x2160 is the max resolution visible.


The monitor quality is very nice, but it seems awfully wide at first use... hopefully I'll get used to it. I'm a little concerned because I'm starting to see a bit of flickering off to one side of the display (like a quick twitch but only half the screen).

Apr 17, 2015 2:25 PM in response to ianim8

Visual glitches: I have that and more!...


4096x2160@ 60Hz SST is now official / supported: great!? No!

With yosemite 10.10.2 it was working fine at 50Hz, now with 10.10.3, 60 Hz is forced: the result is visual glitches and (more annoying) everything turning to black most of the time!

With alt+scaled+show lower resolution: 50Hz could be selected (when the screen is not black! ;-) but only for max resolution; scaled resolutions are 60Hz only! (why!?)... Also when booting it's in 60Hz: unusable.

I probably either have a bad graphic card (Mac Pro D300), a bad (LG supplied) thunderbolt-display port cable, or a bad monitor unit (bought in Switzerland where power is at 50Hz btw); but it's too bad that we don't have an easy way to throttle down the refresh rate!

'waiting for a new cable, meanwhile I've turned off display-port 1.2 on the monitor itself (so is 1.1): I can use the screen in 3860x2160 (scaled "as" 3008x1692) at 30Hz! without too much mouse lag!

Is there a way to use the EDID?, "driver"? from 10.10.2 instead? I don't want to revert my whole OS to 10.10.2, if it doesn't work with a better cable I'm gonna trash this monitor.

Apr 24, 2015 6:57 AM in response to cyclomedusa

(with a new mini DP to DP cable, it's not better)


I reverted to OS-X 10.10.2 (recovery a from a Time Machine backup), all is fine again: 4096x2160 @ 50Hz !


So, I'm stuck with 10.10.2!

It seem that I'm the only person in the world that want 50Hz instead of 60Hz! (frankly it's probably impossible to tell the difference) but having the choice would be nice: if your particular monitor unit doesn't work well at 60Hz (btw in the user manual the specified default preset is 4096x2160 @ 50Hz). Obviously my monitor / cable failure is not Apple fault but it's annoying to send for repair or trash a monitor that works fine in a mode that suits you! So it's really annoying that there is no way to force / throttle down from 60Hz to 4096x2160 @50Hz (in DP 1.2, when booting or for scaled modes) on 10.10.3...

Oct 6, 2015 7:47 AM in response to Daniel_Collin1337

yes the LG 31MU97-B is supposed to work a 4096x2160 @ 60Hz on OS-X, BUT some/many? have problems/defects like mine (was working fine at 50Hz but not at 60Hz, enforced after upgrading to any OS-X version greater than 10.10.2). p.s. maybe that's why LG now lists a 31MU97-Z ?


In the end I send it for repair (p.s. in Switzerland, LG service/repair is not directly handled by LG but "outsourced" to a small company named Repag), they changed the "main-board" and now it's working flawlessly (so far! 'received it few hours ago!) under OS-X 10.11 "El Capitan".


So, as long as your cable is decent (I'm using an Accell mini-DP to DP cable, but the included one should be fine), on a (clean) OS-X >10.10.2 install, at 4096x2160 @ 60Hz if the screen is turning to black, or showing artifacts: it is likely "faulty": have it fixed

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LG 31MU97 4K Display not showing 4K on MacPro

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