Health app not importing data

Question

Level 1

15 points

Health app not importing data

I have the Health app connected to UP (for steps and sleep), Withings (for weight, BMI, heart rate) and Lose It! (for calories and other nutritional data). It is importing the steps from UP just fine, but it will not import anything else. It used to import sleep from UP, but that stopped on Oct. 8; it used to import weight, but that stopped on Oct. 22. It never imported anything from Lose It.

I am running the newest iOS and the newest versions of all of these apps (including the new UP 4.0, released today, and others on UP's message boards report their issues have resolved with the update - not mine). All of them appear to be connected to Health - that is, under Sources they are all there and 'turned on,' and each of the individual apps' settings shows them as exporting to Health.

Anyone have any fixes? Ideas?

iPhone 5s, iOS 8.1

Posted on Nov 5, 2014 2:31 PM

Reply

Answer 1

Nov 25, 2014 12:55 PM in response to EdHDC

EdHDC,

I'm sorry that I don't have a fix for your issue, but I did want to mention that if you end up in a scenario where you get things working and find that you have data prior to your fix that doesn't automatically get imported in, we have released an app specifically for importing data into HealthKit / Health App. It requires data in a CSV (comma separated value) format currently, but that is the format that most apps provide for their exported files.

The app is called Health Importer and more information is available on the App Store at: https://itunes.apple.com/us/app/health-importer/id930943780?ls=1&mt=8

Hope it's a helpful tool for you or others who come across the post!

Reply

Answer 2

Njchad

Level 1

12 points

Nov 18, 2016 9:53 AM in response to bkrabach921

I downloaded and paid for this app to move my health data from one phone to another, but Apple exports the data as an .xml file, not .csv. Is there any way to import .xml?

Reply

Answer 3

Nov 18, 2016 9:56 AM in response to Njchad

You can open up a .csv file with Excel then save it as an .xml file.

Reply