Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iphone 6 screen went black and will not come back on

I used my iphone6 last night. I plugged it into the charger and when I woke up the screen was completely black.

I have put in on charge and nothing happens... please help

iPhone 6, iOS 8.1

Posted on Nov 6, 2014 10:38 AM

Reply
42 replies

Feb 17, 2016 7:54 PM in response to norriscarly

norriscarly wrote:


this did not work for my Iphone 6 Plus. The phone rings when I receive a call and I can talk to Siri; however the screen is black.

If the reset didn't work work you, then it sounds like you have a faulty LCD. Or there's a problem with your back light, or back light circuit. Occasionally back light filters die. They are basically just like a fuse.

If it's a back light issue, you can shine a torch on the screen and see the image very faintly (at the right angle).

The back light is part of the screen assembly, which Apple would replace as part of their screen replacement service.

The back light circuit is on the motherboard, which Apple don't repair, they would offer you an out of warranty replacement if that was the case.

Alternatively, if you are happy to forgo any Out Of Warranty services, there are some really great independent repairers who do iPhone motherboard repairs. They could diagnose and repair this type of problem for you.

Mar 14, 2016 6:51 PM in response to Britzzzilla

Britzzzilla wrote:


Same has happened to me several times but this morning I had to spend almost half an hour trying to get the phone to reboot/soft reset. This is a real pain. Apple, listen-up, this isn't good enough. Fix it.

If you want Apple to fix your iPhone it's essential that you ask them. 800-275-2273 in the U.S.A. and I think Canada or

https://www.apple.com/support/iphone/repair/

Mar 21, 2016 3:31 PM in response to orange!

This just happened to me with my iPhone 6, and while the soft reset worked, I'm still confused! I was able to open Siri (while the screen was black). When I asked Siri to open my Calendar, it said "I cannot open Calendar right now." My phone also vibrated when I plugged it in and when I turned the ringer off. Is there a problem with my screen? Siri still worked while my screen was black!

iphone 6 screen went black and will not come back on

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.