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pancutt Author

Level 1

6 points

PDF's in Mail and Preview not displaying correctly

Ever since upgrading to Yosemite PDF's are not displaying correctly. Every time i generate a PDF of a sales quote it seems to lose a lot of information.

But the strange thing is.....

Preview and Mail both show PDF with missing text.

When I open using "Quick Look Attachment" within Mail or Adobe Acrobat it looks perfect.

When emailed, recipients (mostly Windows users) seem to have no problem opening it and seeing all text.

So far seen that issue is only in Preview and Mail

Only has happened since upgrading to Yosemite

PDF is created using web based ZOHO CRM to build quotes.

See image below to see the difference in what Mail and Preview sees compared with how other apps open the same PDF.

NOTE: sensitive info has been purposely blurred on image.

MacBook Pro with Retina display, OS X Yosemite (10.10)

Posted on Nov 6, 2014 10:50 AM

22 replies

Dec 11, 2015 1:52 AM in response to BadlyShavedMonkey

Hello,

I'm also having a similar issue with pdf's in Preview (and a related (I think) problem with pdf's in MAIL).

I also find the signatures added to a pdf file in ACROBAT, then become pixellated when viewed or printed from PREVIEW.

Has any one found a solution to this issue?

Thanks

SPLT

Level 1

7 points

Dec 13, 2015 11:03 AM in response to pancutt

I too am so not happy. On my older iMac I was using Adobe Acrobat Pro 9.0 (for Mac). I did our tax returns (many schedules) and I happened to need to open one today and sure enough....all these files are corrupted, with only partially legible "fill in the blank" info! I purchased my current iMac right after we did taxes this year...and after I was assured by pre-sales Apple chat that Preview could do anything Acrobat could do, so that I would not have to upgrade my Acrobat Pro as I did not want to use any other software on my new iMac. Shame on Apple. Tim Cook, you are again getting a letter from this very unhappy customer.

MORE INFO: I tried to "export to pdf" in Preview. That did not resolve. I tried to print, that did not resolve.

I threw in my Acrobat Pro 9.0 disc and installed. Works / views just fine. I guess it's a keeper and Tim Cook et al will for sure get a letter from me.

sapzolls

Level 1

9 points

Apr 14, 2016 12:48 PM in response to SPLT

Hey Guys,

If after all these trials if you still have a transparent backgrounds on the PDF files in Preview, try below

Preview -> View and deselect option "Show Document Background"

It resolved my issues.

Oct 24, 2016 7:10 AM in response to pancutt

I recently updated to the latest operating system macOS Sierra Version 10.12 and found that none of my pdf's would view properly. I followed many discussions on here to correct Preview but the only thing that worked for me was to change my default program to Adobe Acrobat Reader to open pdf's and everything works fine now.

Nov 19, 2016 10:10 AM in response to McMillanTeam

Foxit Reader also works well. Finally I can see my schematics!

TC_13

Level 1

4 points

Dec 20, 2016 12:45 PM in response to pancutt

I'm having the same issue since updating to 10.12.2. Didn't have the problem with 10.12.1.

Typeone8

Level 1

4 points

Jan 4, 2017 3:28 PM in response to TC_13

I have the same problem. It's the digitaly made forms and anything scanned that's ok

PDF's in Mail and Preview not displaying correctly