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PDF's in Mail and Preview not displaying correctly

Ever since upgrading to Yosemite PDF's are not displaying correctly. Every time i generate a PDF of a sales quote it seems to lose a lot of information.


But the strange thing is.....


Preview and Mail both show PDF with missing text.

When I open using "Quick Look Attachment" within Mail or Adobe Acrobat it looks perfect.

When emailed, recipients (mostly Windows users) seem to have no problem opening it and seeing all text.

So far seen that issue is only in Preview and Mail

Only has happened since upgrading to Yosemite

PDF is created using web based ZOHO CRM to build quotes.


See image below to see the difference in what Mail and Preview sees compared with how other apps open the same PDF.

NOTE: sensitive info has been purposely blurred on image.

User uploaded file

MacBook Pro with Retina display, OS X Yosemite (10.10)

Posted on Nov 6, 2014 10:50 AM

Reply
22 replies

Dec 13, 2015 11:03 AM in response to pancutt

I too am so not happy. On my older iMac I was using Adobe Acrobat Pro 9.0 (for Mac). I did our tax returns (many schedules) and I happened to need to open one today and sure enough....all these files are corrupted, with only partially legible "fill in the blank" info! I purchased my current iMac right after we did taxes this year...and after I was assured by pre-sales Apple chat that Preview could do anything Acrobat could do, so that I would not have to upgrade my Acrobat Pro as I did not want to use any other software on my new iMac. Shame on Apple. Tim Cook, you are again getting a letter from this very unhappy customer.


MORE INFO: I tried to "export to pdf" in Preview. That did not resolve. I tried to print, that did not resolve.


I threw in my Acrobat Pro 9.0 disc and installed. Works / views just fine. I guess it's a keeper and Tim Cook et al will for sure get a letter from me.

PDF's in Mail and Preview not displaying correctly

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