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iTunes Match won't stop loading on Apple T.V.

Four related questions:


1) iTunes Match won't stop loading on Apple T.V. meaning I can't access my music library. This has been going on for two plus weeks. Based on other posts there are many people having this problem. Is there a fix?


2) Shouldn't Apple provide a refund for a service I can't use?


3) Why do some 40 - 50% of Apple upgrades result in problems? ( It has gotten to the point where you fear upgrading)

4) Why doesn't Apple provide a better product experience? These problems would be completely unacceptable in virtually any other commercial realm.)

Apple TV-OTHER, Windows 7, iTunes Match in constant loading

Posted on Nov 7, 2014 7:24 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 28, 2014 11:17 AM

Hi ckeith990,


I am not sure if you found a solution to your 1) problem, but I ran into this over the holidays and this was my solution.


1) iTunes Match won't stop loading on Apple T.V. meaning I can't access my music library. This has been going on for two plus weeks. Based on other posts there are many people having this problem. Is there a fix?


Solution
On iTunes

1. Open iTunes on your laptop/computer

2. Turn off iTunes Match

3. Sign ID out of iTunes ID: Menu>Store> Sign Out

4. Don't close iTunes (we'll go back to it later)


On your Apple TV
1. Sign out of your WiFi network: Settings>General>Network>Wi-Fi>select your network>click Forget Network

2. Restart: Settings>General>Restart (not reset)

3. Once restarted, Sign out of iTunes Store: Settings>iTunes Store>AppleIDs>Sign Out

4. Restart

Note: If you can sign out of your Wifi and then your iTunes ID at the same time - go ahead. For some reason I couldn't because iTunes Match was trying to load.

5. Your Apple TV should only have two icons now. Settings and Computers


On iTunes
1. Sign in with your ID.

2. Turn on iTunes Match

3. Allow computer.

4. iTunes Match will connect to the Cloud and update your music.

5. Do not close iTunes


On your Apple TV

1. Sign into your WiFi network first

2. Sign into your Apple ID

3. Turn on iTunes Match: Settings: iTunes Store>iTunes Match On

4. Go to the Music Icon on the Apple TV Screen - it will load.


After it loads you can close your iTunes on your computer. Now I am not exactly sure if it matters to have your iTunes open on your computer, but the first time I didn't and I was stuck loading for days. The second time I left it open, iTunes Match loaded on my Apple TV in a minute.


Your basically signing out of everything resetting and signing back in.


Hope it helps.
Running Windows 7, iTunes v12.0.1.26

27 replies

Nov 23, 2015 5:25 AM in response to ckeith990

Thanks for taking the time to post this. I spent considerable time trying to get itunes match to work. I fixed it quickly once I found this.


I am very disappointed that apple makes thing SOOOOOOO difficult. I have itunes on a windows pc and I suspect that apple just wants to make life difficult for non mac users. It is a great service since I don't have to have my pc running to listen to music on my apple tv. It is just too bad it was so difficult to get working.

Jan 1, 2016 1:55 PM in response to daron_

Thank you SO much daron! your instructions on how to fix things were about the best I've ever read -- very explicit, which is much appreciated! After finally taking the iTunes Match plunge 2 days ago i've spent the last 2 days trying to fix my music, ATV, etc., etc. -- basically i've spent this time going down some VERY deep rabbit holes. Fixing my ATV was the last step i had to take and thankfully your instructions were the simplest of any of them I've had to follow. Thanks again! : )

Feb 8, 2016 1:32 PM in response to @theatervormgeving

You are very welcome. I find that I can solve a great deal by logging out and a reset. I have managed to load newly purchased music that just would not load too. I recently had a problem where I accidentally deleted a couple of albums and fixed that by just going to iTunes and clicking on buy album, as if from new. iTunes Store told me I had already purchased and I downloaded again FOC.

I Enjoy this forum and it has helped me a lot.

THank you for the feedback. Feeling quite happy

iTunes Match won't stop loading on Apple T.V.

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