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ckeith990 Author

Level 1

1 points

iTunes Match won't stop loading on Apple T.V.

Four related questions:

1) iTunes Match won't stop loading on Apple T.V. meaning I can't access my music library. This has been going on for two plus weeks. Based on other posts there are many people having this problem. Is there a fix?

2) Shouldn't Apple provide a refund for a service I can't use?

3) Why do some 40 - 50% of Apple upgrades result in problems? ( It has gotten to the point where you fear upgrading)

4) Why doesn't Apple provide a better product experience? These problems would be completely unacceptable in virtually any other commercial realm.)

Apple TV-OTHER, Windows 7, iTunes Match in constant loading

Posted on Nov 7, 2014 7:24 AM

Top-ranking reply

daron_

Level 1

5 points

Posted on Dec 28, 2014 11:17 AM

Hi ckeith990,

I am not sure if you found a solution to your 1) problem, but I ran into this over the holidays and this was my solution.

Solution
On iTunes

1. Open iTunes on your laptop/computer

2. Turn off iTunes Match

3. Sign ID out of iTunes ID: Menu>Store> Sign Out

4. Don't close iTunes (we'll go back to it later)

On your Apple TV
1. Sign out of your WiFi network: Settings>General>Network>Wi-Fi>select your network>click Forget Network

2. Restart: Settings>General>Restart (not reset)

3. Once restarted, Sign out of iTunes Store: Settings>iTunes Store>AppleIDs>Sign Out

4. Restart

Note: If you can sign out of your Wifi and then your iTunes ID at the same time - go ahead. For some reason I couldn't because iTunes Match was trying to load.

5. Your Apple TV should only have two icons now. Settings and Computers

On iTunes
1. Sign in with your ID.

2. Turn on iTunes Match

3. Allow computer.

4. iTunes Match will connect to the Cloud and update your music.

5. Do not close iTunes

On your Apple TV

1. Sign into your WiFi network first

2. Sign into your Apple ID

3. Turn on iTunes Match: Settings: iTunes Store>iTunes Match On

4. Go to the Music Icon on the Apple TV Screen - it will load.

After it loads you can close your iTunes on your computer. Now I am not exactly sure if it matters to have your iTunes open on your computer, but the first time I didn't and I was stuck loading for days. The second time I left it open, iTunes Match loaded on my Apple TV in a minute.

Your basically signing out of everything resetting and signing back in.

Hope it helps.
Running Windows 7, iTunes v12.0.1.26

View in context

27 replies

Apr 23, 2015 9:58 AM in response to Adam E. Jones

I Have no idea why but it seems to me that there is a conflict with ITunes Match and iCloud. I tried a few ways to get match working but it was only when I logged out of iCloud that the content loaded after reset

vvery glad it worked for you. It's a relief to be able to access your music for sure.

Enjoy

IcePylon

Level 1

8 points

Jul 2, 2015 10:18 AM in response to daron_

Thanks a bunch!

dawiebs

Level 1

12 points

Jul 20, 2015 10:04 AM in response to JoolsPirog

THANKS!! I had the same problem and all it took was to turn off icloud on apple tv and then reset apple tv. now it works great!

slinsf

Level 1

0 points

Jul 20, 2015 4:42 PM in response to JoolsPirog

Thank you!!!! Finally was able to get it to work by "resetting" ATV.

hadamard

Level 1

5 points

Oct 31, 2015 9:07 AM in response to ckeith990

Thanks!! After resetting the ATV, the iCloud Match works! 🙂🙂🙂🙂🙂

soarhi

Level 1

0 points

Nov 23, 2015 5:25 AM in response to ckeith990

Thanks for taking the time to post this. I spent considerable time trying to get itunes match to work. I fixed it quickly once I found this.

I am very disappointed that apple makes thing SOOOOOOO difficult. I have itunes on a windows pc and I suspect that apple just wants to make life difficult for non mac users. It is a great service since I don't have to have my pc running to listen to music on my apple tv. It is just too bad it was so difficult to get working.

lmb1961

Level 1

5 points

Jan 1, 2016 1:55 PM in response to daron_

Thank you SO much daron! your instructions on how to fix things were about the best I've ever read -- very explicit, which is much appreciated! After finally taking the iTunes Match plunge 2 days ago i've spent the last 2 days trying to fix my music, ATV, etc., etc. -- basically i've spent this time going down some VERY deep rabbit holes. Fixing my ATV was the last step i had to take and thankfully your instructions were the simplest of any of them I've had to follow. Thanks again! : )

Alley_Cat

Level 7

20,554 points

Jan 1, 2016 2:01 PM in response to ckeith990

Please send feedback on this issue:

http://www.apple.com/feedback/appletv.html

Feb 8, 2016 11:56 AM in response to JoolsPirog

Excellent. Thanks JoolsPirog! A reset of AppleTV did it for me.

Very happy to enjoy my music across all my devices :-)

Feb 8, 2016 1:32 PM in response to @theatervormgeving

You are very welcome. I find that I can solve a great deal by logging out and a reset. I have managed to load newly purchased music that just would not load too. I recently had a problem where I accidentally deleted a couple of albums and fixed that by just going to iTunes and clicking on buy album, as if from new. iTunes Store told me I had already purchased and I downloaded again FOC.

I Enjoy this forum and it has helped me a lot.

THank you for the feedback. Feeling quite happy

Feb 8, 2016 1:34 PM in response to slinsf

You are most welcome and thank you for the feedback

May 9, 2016 12:40 PM in response to ckeith990

The only thing that worked for me was Reset. Everything else was a waste of time.

What a joy to get all my music and videos on the TV.

iTunes Match won't stop loading on Apple T.V.