I cannot delete iPhone keyboard shortcuts. They keep restoring.

I have deleted old keyboard shortcuts that were no longer used and added new ones using the same shortcut. For instance typing "eml" would auto-fill with my old email address. I deleted this shortcut and made a new one - "eml" = new email address. iCloud keeps restoring the old shortcuts, so now I have two "eml" shortcuts with two different email addresses. Also, old shortcuts are constantly being restored! I cannot delete any shortcut! They will delete for a couple of days and then they are "restored" to my iPhone. How the heck do you permanently delete keyboard shortcuts in iOS? I tried turning off backup, deleting, turning on, waiting, updating to no avail. Is there a way to completely wipe the backup/settings file stored in iCloud for an iOS device?

Posted on Nov 7, 2014 11:46 AM

Reply
647 replies

Apr 6, 2016 11:55 AM in response to HansWorldTravels

I have these problem for a long time and I did post something in this thread for awhile back. I believe I have fixed the problem (for months already) and I want to share it here.


1. Goto Settings | General | Keyboards | Text Relacement

2. Instead of deleting the zombie shortcuts, try to rename the shortcut. For example, "omw"->"on my way" changes to "zzz" -> "on my way". Save it.

3. Wait for a few hours. Sometimes, you will see both omw and zzz in the shortcuts. Don't panic. Just delete them one each time and wait for a few hours.

4. If the rename/delete method works, you can repeat the same steps.

Jul 14, 2016 1:10 PM in response to pagemakers4

Hi, I saw the fix you referenced on page 7 and the many people who attempted to use it. But I cannot seem to find the name of the application that allows you to go in to the iTunes backup and delete the icloud shortcuts. Can you help advise me on some apps available? I searched for some myself, but none of them work on my computer or are not made to accomplish this specific task!


Please help. I have full restored my iphone 4S multiple times as well as factory reset- the shortcuts actually follow me from phone to phone.... It doesn't matter how much data I lose, the shortcuts return... which makes sense because the apple ID and icloud account are still the same.


Now I have purchased a new phone and it's time to end this once and for all! I hope you can help me find a program that works. For now my phone is backed up onto a core 2 duo intel iMac that runs OS 10.6.8.


Thank you.

Nov 8, 2016 3:50 PM in response to iBarrett

@iBarrett, do you know if this process still applies to macOS Sierra 10,12,1? Also, do you happen to have any links to resources about the hidden folders, and their files, that reside in each person's iCloud account? I haven't done any searching yet, but this is something I've been wanting to learn more about! I really appreciated finding your post!


I tried the procedure you described, but when it came to adding the .plist extension and viewing the Text Replacements, that part didn't work for me...and I wasn't completely sure to what file I should be adding .plist.


Any additional information you have or resources you can direct me to, I would greatly appreciate it! 🙂

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I cannot delete iPhone keyboard shortcuts. They keep restoring.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.