I have an iPhone 6. The Touch ID works great to open the phone, log in to App Store. All my fingers work with it. But when I use it at a retailer that takes Apple Pay, it won't accept my fingerprint. I try every finger and eventually it prompts me to use my passcode to make the purchase.
What is wrong with it?
iPhone 6, iOS 8.1
I have spent years now without being able to use my Touch ID for Apple Pay purchases, which was one of the biggest draws of upgrading my iPhone when I did. Tried dozens of our tips and ideas of how to fix it and finally just gave up, resigning myself to not having this functionality. Touch ID worked for everything on my phone except the Apple Pay. With your advice, I just made my first Touch ID Apple Pay purchase. THANK YOU! Apple should put your comment front and center on iTunes and App Store!
I have fixed the issue i ran into. What i did was i turned passcode off in settings>touch id & passcode. this will delete all your cards and delete your saved fingerprints. Restart the phone and add the passcode back on.
This is a good option as they are able to test it at their stores to make sure Apple Pay works.
If you have Touch ID enabled to unlock your device, "Immediately" is your only option. You can't change it to wait for a specified period of time before it asks for Touch ID again.
Also, go to Settings | Touch ID & Passcode and make sure that Apple Pay is enabled.
Touch ID not working for me either. Touch ID works to open phone. Merchant works for other customers, so not that.I only use one finger, checked for smudges, not the issue. I also saw a message to turn the setting Require Passcode off of "immediately". Can't see how to do that. Can't deselect or pick other choice. Called bank to confirm card is setup properly.
Hello All,
I am experiencing the same issue and have been for the past year. This seems to be the only post online regarding the issue as well, as I did a search in hopes to find something else, but not finding anything. I have an iPhone 6, 64GB. My Touch ID is setup to work with unlocking, App Store, and Apple Pay. I have several fingers enrolled and do not have any issues as all unlocking the phone. I don't buy much in the App Store so I have not checked there, but for Apple Pay, the fingerprint only worked for me once or twice so far. Every time I go to pay with the phone, it buzzes (rejected) and does this several times before finally asking for a passcode. Any help is appreciated.
Thank you,
I am having the same issue except when I put my finger down to be scanned it comes up with an explanation point saying "touch id or passcode required to pay". I have everything turned on to except my Touch ID. Touch ID and everything else works perfectly besides trying to pay. when I erase Touch ID for Apple Pay and it asks for my passcode it still comes up with the same response. Please help
Hello I would suggest that you make sure your home button is clean, make sure your finger is dry and when you apply your finger to the home button make sure you do it gently while your phone is aimed at the Apple Pay reader. Also make sure you have Apple Pay selected under the Touch ID & Passcode setting.
Hi ...
It's possible the sensor is smudged since you are using multiple fingers.
See: Clean the Touch ID sensor here > Use Touch ID on iPhone and iPad - Apple Support
Phone is iphone 6 with iOS 8.1.2
Mabye bring it into Apple store and maybe it is broken the finger touch id
TThanks a ton. This is what I needed. I had Touch ID set for unlock but nothing else.
Followed your instructions and FINALLY it works!
Touch ID not working with Apple Pay.
