MB Pro has recently started running slow...Please Advise

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Level 1

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MB Pro has recently started running slow...Please Advise

Thanks for taking the time to review my thread.

My MB Pro has recently started to randomly crash, causing the machine to restart. It has also been running very slowly. I have cleared the start up, hoping this would eliminate my issues, but the machine continues to crash and operate slowly.

Below you will find my Etresoft report...please advise.

Thank you for your time,

Keith F.

EtreCheck version: 2.0.11 (98)

Report generated November 10, 2014 at 1:50:37 PM EST

Hardware Information: ℹ️

MacBook Pro (15-inch, Mid 2010) (Verified)

MacBook Pro - model: MacBookPro6,2

1 2.66 GHz Intel Core i7 CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1067 MHz ok

BANK 1/DIMM0

2 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ️

Intel HD Graphics - VRAM: 288 MB

NVIDIA GeForce GT 330M - VRAM: 512 MB

Color LCD 1440 x 900

System Software: ℹ️

OS X 10.9.5 (13F34) - Uptime: one day 6:32:34

Disk Information: ℹ️

Hitachi HTS545050B9SA02 disk0 : (500.11 GB)

S.M.A.R.T. Status: Verified

EFI (disk0s1) <not mounted> : 210 MB

Keith's MBP (disk0s2) / [Startup]: 499.25 GB (359.17 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

MATSHITADVD-R UJ-898

USB Information: ℹ️

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Internal Memory Card Reader

Hewlett-Packard hp LaserJet 1012

Apple Computer, Inc. IR Receiver

Apple Inc. Built-in iSight

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/Library/Extensions

[not loaded] foo.tap (1.0) Support

[not loaded] foo.tun (1.0) Support

/System/Library/Extensions

[not loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.38) Support

[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.38) Support

[not loaded] net.pocketmac.driver.BlackberryUSB (3.0.12) Support

[not loaded] net.pocketmac.driver.BlackberryUSBDev (3.0.12) Support

Startup Items: ℹ️

tap: Path: /Library/StartupItems/tap

tun: Path: /Library/StartupItems/tun

Startup items are obsolete and will not work in future versions of OS X

Launch Agents: ℹ️

[loaded] com.divx.dms.agent.plist Support

[loaded] com.divx.update.agent.plist Support

[loaded] com.google.keystone.agent.plist Support

[loaded] com.oracle.java.Java-Updater.plist Support

[running] com.rim.BBLaunchAgent.plist Support

[invalid?] com.tvmobili.artwork.plist Support

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist Support

[running] com.cleverfiles.cfbackd.plist Support

[loaded] com.google.keystone.daemon.plist Support

[loaded] com.oracle.java.Helper-Tool.plist Support

[loaded] com.oracle.java.JavaUpdateHelper.plist Support

[running] com.rim.BBDaemon.plist Support

[invalid?] com.tvmobili.tvmobilisvcd.plist Support

User Launch Agents: ℹ️

[loaded] com.adobe.ARM.[...].plist Support

[invalid?] com.google.Chrome.framework.plist Support

[loaded] com.valvesoftware.steamclean.plist Support

User Login Items: ℹ️

Google Drive Application (/Applications/Google Drive.app)

WDQuickView Application (/Library/Application Support/WDSmartware/WDQuickView.app)

HP Product Research Application (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)

Internet Plug-ins: ℹ️

OVSHelper: Version: 1.1 Support

Default Browser: Version: 537 - SDK 10.9

Flip4Mac WMV Plugin: Version: 2.4.4.2 Support

OfficeLiveBrowserPlugin: Version: 12.3.6 Support

DFusionWebPlugin: Version: (null) Support

Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support

FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support

DivX Web Player: Version: 3.2.3.1164 - SDK 10.6 Support

Unity Web Player: Version: UnityPlayer version 2.1.0f5 Support

Flash Player: Version: 15.0.0.152 - SDK 10.6 Mismatch! Adobe recommends 15.0.0.189

iPhotoPhotocast: Version: 7.0

QuickTime Plugin: Version: 7.7.3

DFusionWebPluginS64: Version: (null) Support

AdobePDFViewer: Version: 9.5.5 Support

JavaAppletPlugin: Version: Java 7 Update 71 Check version

User Internet Plug-ins: ℹ️

Move-Media-Player: Version: npmnqmp 071503000004 Support

BabelgumPlugin: Version: 1.0 Support

Safari Extensions: ℹ️

Slick Savings

Searchme

Amazon Shopping Assistant

Ebay Shopping Assistant

3rd Party Preference Panes: ℹ️

Flash Player Support

Growl Support

Java Support

WDQuickView Support

Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Destinations:

TimeMachine [Network]

Total size: 599.66 GB

Total number of backups: 4

Oldest backup: 2014-07-19 15:29:28 +0000

Last backup: 2014-07-21 03:53:03 +0000

Size of backup disk: Excellent

Backup size 599.66 GB > (Disk size 0 B X 3)

Top Processes by CPU: ℹ️

10% WindowServer

7% com.apple.iCloudHelper

4% syncdefaultsd

3% coreaudiod

3% cfbackd

Top Processes by Memory: ℹ️

133 MB Google Chrome

107 MB Messages

90 MB WindowServer

77 MB Finder

73 MB mds_stores

Virtual Memory Information: ℹ️

42 MB Free RAM

1.18 GB Active RAM

1.10 GB Inactive RAM

867 MB Wired RAM

5.16 GB Page-ins

962 MB Page-outs

MacBook Pro, OS X Mavericks (10.9.5)

Posted on Nov 10, 2014 11:05 AM

Reply

Answer 1

Kappy

Level 10

362,605 points

Nov 10, 2014 11:11 AM in response to cublacrosse

You don't have enough RAM installed for what you have running. Get rid of these:

Startup Items: ℹ️

tap: Path: /Library/StartupItems/tap

tun: Path: /Library/StartupItems/tun

Startup items are obsolete and will not work in future versions of OS X

Kernel Extensions: ℹ️

/Library/Extensions

[not loaded] foo.tap (1.0) Support

[not loaded] foo.tun (1.0) Support

/System/Library/Extensions

[not loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.38) Support

[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.38) Support

[not loaded] net.pocketmac.driver.BlackberryUSB (3.0.12) Support

[not loaded] net.pocketmac.driver.BlackberryUSBDev (3.0.12) Support

Reply

Answer 2

Lexiepex

Level 6

14,128 points

Nov 10, 2014 11:45 AM in response to cublacrosse

I would like to ad to Kappy:

He meant you to uninstall Taptun and Blackberry. Even with more Ram that will cause problems.

After each proposal hereafter, restart the mac.

-- I see you have the Genieo malware !! See on thesafemac.com site how to get rid of that. VERY important!!

-- You also have to remove all Safari extensions, forever.

--And you have to remove the two plugins in the User InternetPlugins folder:

Babelgum and MoveMyMediaplayer:

in Finder click the GO menu, hold the Alt(option) key and choose Library, in there open the InternetPlugins folder, delete the two.

-- Uninstall the WesternDigital "Smartware" software, and remove the entry from SystemPreferences->Users/accounts->LoginItems, with the minus sign underneath. And make sure that it is gone from the SystemPreferences. Very important !!

-- Uninstall Cleverfiles software (diskdrill, ea), does nothing for you than already is in OS.

Then I propose to uninstall Google Chrome, resource leaker and unsafe. When you want some other browser than Safari, use Firefox or Opera: fast and safe.

Lex

Reply

Answer 3

tbirdvet

Level 6

17,803 points

Nov 10, 2014 4:25 PM in response to Lexiepex

I agree with all you said except the part of Google Chrome. I've used it for years and no issues like you have noted but I'm sure there are some people that have issues. You can check activity monitor to see if Chrome is sucking up resources.

Reply

Answer 4

Lexiepex

Level 6

14,128 points

Nov 11, 2014 12:04 AM in response to tbirdvet

tbirdvet,

happy that you agree 😁

Chrome: when you have enough resources, you may not notice it. But there still is the safety to consider, and the files that are installed without you knowing and without asking you and are there to collect data on your mac and that look every second to see if there is maybe an update for google software. Best example the google keystone launch daemon, see a lot of threads here. and google for this file. Also read thesafemac.com.

Lex

Reply