My AppleID was disabled, I want it back.

Question

Level 1

27 points

My AppleID was disabled, I want it back.

Hi, Apple Support, I need your very kind help!

My AppleID was disabled 3 weeks ago without any information informed, I don't know why, I did nothing. Now I could only log in iTunes with my AppleID, no app could be downloaded or updated, let alone add new apps. My AppleID was registered 3 or 4 years ago, it is my only one. Without my AppleID, all my Apple devices are completely useless. And those apps in my AppleID help me a lot, I need them badly!

I eagerly want my Apple ID back, could you help me to enable it? Please!

Thank you very, very much!!

Posted on Nov 12, 2014 1:23 AM

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Answer 1

VORTEX-7

Level 1

4 points

Jul 11, 2017 4:04 AM in response to Panicode

So I've been locked out my own Apple ID account!

I have no idea what the causes are, and I have made a new password! But every time I logout and login again it comes up with the same message: You Apple ID Has Been Disabled. ?!? Please help me!

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Answer 2

Nov 12, 2014 1:24 AM in response to Panicode

Hi ..

Hopefully resetting your Apple ID password will work > Apple ID: "This Apple ID has been disabled for security reasons" alert appears

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Answer 3

Panicode Author

Level 1

27 points

Nov 12, 2014 1:58 AM in response to Carolyn Samit

Hi, Carolyn, thank you! Your help make me feel warm. I checked the page you gave me, while my trouble is not a password problem, what I met was "Your Apple ID is disabled." I've searched and read a lot, no info tell me what to do. I need my apps, I want my ID back. T_T

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Answer 4

Nov 12, 2014 2:02 AM in response to Panicode

someone help me to Plzz.. My id get block to. And i call apple suport. Waiting alot time. Lmao 1 hours to waitting apple suport no answer me. Plzz open my id. Becoz wrong answer security question. plzz someone help me.

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Answer 5

King_Penguin

Level 10

334,144 points

Nov 12, 2014 2:18 AM in response to Panicode

Have you tried what is on the page that Carolyn linked to and reset your account's password ? And after doing that you've logged out and back into your account on your iOS devices ?

If it still shows as disabled after doing that then try contacting iTunes Support (we are fellow users here on these forums) and see if they can/will re-enable it : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

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Answer 6

King_Penguin

Level 10

334,144 points

Nov 12, 2014 2:23 AM in response to stefanusfrommagelang

We are fellow users here on these forums, we can't enable your account for you.

If you've disabled your account then you may be able to re-enable it via 'reset your password' on http://appleid.apple.com

You might then need to log out and back into your account on any iOS devices that you have.

For your security questions, if you have a rescue email address (which is not the same thing as an alternate email address) on your account then you can use that to reset them : http://support.apple.com/en-us/HT6170

If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will have to contact Support in your country to get the questions reset.

Contacting Apple about account security : http://support.apple.com/en-us/HT5699#I - is that how you tried to contact them ? They should also be able to re-enable your account if you can't do so via the above.

When they've been reset, and if you don't already have a rescue email address, you can then add one for potential future use : http://support.apple.com/en-us/HT201356

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Answer 7

Panicode Author

Level 1

27 points

Nov 12, 2014 2:31 AM in response to stefanusfrommagelang

https://appleid.apple.com/account/manage/security

Hope you still remember your email's password.

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Answer 8

Panicode Author

Level 1

27 points

Nov 12, 2014 2:53 AM in response to King_Penguin

King_Penguin, thank you!

Do you and Carolyn mean that my AppleID will be enabled if I reset my password? I'll try and see what will happen, hope it could work.

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Answer 9

King_Penguin

Level 10

334,144 points

Nov 12, 2014 3:22 AM in response to Panicode

It depends upon why it's been disabled (e.g. too many incorrect password attempts), but resetting the password (and then logging out and back into the account on the device) usually fixes it - if not then contact iTunes Support and see if they can re-eanble it

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Answer 10

Panicode Author

Level 1

27 points

Nov 13, 2014 5:20 AM in response to King_Penguin

I changed my password yesterday, still didn't work, or I should say I'm not sure because a new problem shows up.

When I logged in App Store after my password changed, there's a verification, "Before you can make purchases, you must tap OK, then verify your payment info." So I had to "Sign In to iTunes Store" as required, I signed in with my new password again and again, it asked me to sign in again and again, looked like the passwords of App Store and iTunes Store did not match, what the ****?

Now I'll change my password back and see what would happen.

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Answer 11

Panicode Author

Level 1

27 points

Nov 13, 2014 6:15 AM in response to Panicode

"New password must not have been used in the past year."

Apple failed me again and again.

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Answer 12

Panicode Author

Level 1

27 points

Nov 16, 2014 7:41 PM in response to Panicode

What a weekend!

Now, I have one more trouble, new password can not pass the verification. And my AppleID is still disabled.

APPLE, what's WRONG with you???

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Answer 13

roaminggnome

Level 10

106,365 points

Nov 16, 2014 7:52 PM in response to Panicode

Contact iTunes support.

We are iTunes users just like you.

You are not addressing Apple here at all.

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Answer 14

Panicode Author

Level 1

27 points

Nov 17, 2014 7:54 PM in response to roaminggnome

Thank you!

I had contacted iTunes Support twice, they told me they would ask some a tech department and then gave me a "Sympathy" only, my AppleID is not re-enabled, and they still dont tell me the reason. Driving me mad!

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Answer 15

Nov 17, 2014 9:24 PM in response to Panicode

This same thing happened to me about 3 days after upgrading to new iTunes. All of a sudden my shows were gone and I could not longer log into iTunes. My password stopped working. I have spent hours changing password to iTunes, to Apple ID, emails, verifications, etc. ITunes support is no help whatsoever. They have replied to my requests twice with advice indicates they are not reading my messages, giving me the easiest answer, which does not work.

Finally I was able to log in earlier today, only to now figure out that every time I use the password and am able to log in, iTunes shuts it down again. One time use and it's done. Very frustrating. My problem sounds the same as yours.

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