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Level 1

27 points

My AppleID was disabled, I want it back.

Hi, Apple Support, I need your very kind help!

My AppleID was disabled 3 weeks ago without any information informed, I don't know why, I did nothing. Now I could only log in iTunes with my AppleID, no app could be downloaded or updated, let alone add new apps. My AppleID was registered 3 or 4 years ago, it is my only one. Without my AppleID, all my Apple devices are completely useless. And those apps in my AppleID help me a lot, I need them badly!

I eagerly want my Apple ID back, could you help me to enable it? Please!

Thank you very, very much!!

Posted on Nov 12, 2014 1:23 AM

32 replies

Panicode Author

Level 1

27 points

Nov 17, 2014 11:46 PM in response to Susan Colletta

I can log in iTunes or App Store, while fail on that verification. Horrible design!

Panicode Author

Level 1

27 points

Nov 30, 2014 8:33 PM in response to Panicode

The verification part is not a problem any more, I updated the payment info at both Apple Store and Apple website. Keep asking password, what a "smart" process!

My AppleID is still disabled. I asked support why, they let me check the policy myself, what's in their head?

King_Penguin

Level 10

334,150 points

Dec 1, 2014 12:24 AM in response to Panicode

What exactly did Support tel you ? If they referred you to the store's Terms of Use then that implies that they think that you've violated them - have you e.g. have you used a country's store when not in that country ?

Panicode Author

Level 1

27 points

Dec 2, 2014 4:21 AM in response to King_Penguin

Hi, thanks!

Yesterday, for the first time, I got one solid info about the reason why my Apple ID was disabled. They told me it's about my purchase list, they said that there're too many items. W T F are they thinking about? And what kind of reason it is? I'm a heavy user for several years, it definitely should be "many". Even this very only info, costs me 40 fking days!

You asked me if it's about the "country", I honestly say I meet that. I'm a Chinese, and did choose America market for my Apple ID because it provide better quality and safety than that stuff on China market. Even though, that's not the real reason of the "disable". If Apple start to clear this part, Apple will lose half users in China, just because these people did that like what I did, choose America market.

I called Apple Support again and again, many hours were wasted. They never tell you why, just say "thank you" and "sorry". You dont know why, so you can not explain, let alone argue something. My Apps are my property, now I can not download any of them, how could Apple do that? Apple really know how to make people hate them.

Dec 2, 2014 4:26 AM in response to Panicode

Try recovering your apple ID's password, reset the password think of something new like a long advanced one like press the whole iForgot thing and send the password to your email, once you can log in...send verification emails? Whenever I call apple for minor things, it takes me about 10 minutes to connect, and I always get high quality service.

King_Penguin

Level 10

334,150 points

Dec 2, 2014 4:27 AM in response to Panicode

If you are in China then you can only use the China store. The US store's terms (terms which you agreed to) include :

The iTunes Service is available to you only in the United States, its territories, and possessions. You agree not to use or attempt to use the iTunes Service from outside these locations. Apple may use technologies to verify your compliance.

If you are in China then you cannot 'honestly say I meet that'.

Panicode Author

Level 1

27 points

Dec 2, 2014 3:22 PM in response to AppleWorld96

THX! I did, twice, nothing changed.

Panicode Author

Level 1

27 points

Dec 5, 2014 5:46 AM in response to King_Penguin

Sorry, I didn't notice that my reply wasn't posted.

The "meet" I said means meeting your point, not that policy. Let me make it clear, I'm a Chinese, I live in China, I chose America store. I don't deserve your ironic words.

According to the lasted response from Apple Support, they disabled my Apple ID because of my long purchase list, maybe they assumed me in a bad way, like cracker or something. The Support knew that excuse would not work, so they told me I used wrong store and I "need to accept it". Just like the way you stressed. You think it is right, I don't think so. Put you into jail for some an accusation, you prove that's not exist, then they tell you there must be another mistake you ever did, so be in the jail. Don't you think it is wrong?

Anyway, it's between I and Apple, not you and I. You've helped a lot of people, that's very nice, just don't speak like Apple.

Thank you!

King_Penguin

Level 10

334,150 points

Dec 5, 2014 6:02 AM in response to Panicode

The store's terms are there for a reason, the content providers want control over where their content is available (e.g. for music they may have an exclusive deal to sell online through another site, for apps a country's laws may prohibit their sale there), each country therefore has to have its own store, and you have to be in country to use its store.

When you created your US account you were shown the store's terms and you agreed to abide by them - you violated the terms and you've been caught, iTunes Support are unlikely to re-enable your account.

Panicode Author

Level 1

27 points

Dec 9, 2014 7:05 PM in response to King_Penguin

You don't even know why I "have been caught", how could you explain that? My Apple ID was disabled because my purchase list touched some a stupid threshold. You are not helping me, enraging people won't benefit anyone. Please GO AWAY!

King_Penguin

Level 10

334,150 points

Dec 10, 2014 2:39 AM in response to Panicode

You will need to create a new account with your correct billing address on it and stick to the store's terms - iTunes Support should not re-enable your old account due to violating the store's terms.

leej100

Level 1

0 points

Dec 16, 2015 8:03 AM in response to Panicode

Get your serial number call Apple have the automated operator send you to the Apple Technical Support line give them your serial number and they will enable your Apple I.d.. You may have to change your credit card connected to iTunes also. Takes about 10 mins. Afterwards you can update the iPad make purchases from iTunes and download new apps and update old apps. So call right away. If this is not your iPad or you brought a used iPad you may have to contact the previous owner Or see if you can change the E-mail and security questions first before calling.

roaminggnome

Level 10

106,365 points

Dec 16, 2015 8:28 AM in response to leej100

This post is over a year old. It is likely that the poster has solved their issue in the last year.

Dec 4, 2016 8:06 PM in response to Panicode

Mine is disabled and it doesn't tell me why. I've tried resetting my password and it won't enable i need it re enabled!

King_Penguin

Level 10

334,150 points

Dec 5, 2016 12:12 AM in response to Jacob ghf

As well as resetting the password have you also done : What to do after you change your Apple ID email address or password - Apple Support ?

If that doesn't fix it contact iTunes Support and see if they can/will re-enable it : https://www.apple.com/emea/support/itunes/contact.html

My AppleID was disabled, I want it back.