It has been reported to take more than one attempt to correct the installation but, if properly executed on a machine
without other system problems, the QT reinstall process does work. The key element here is
you must reinstall QT after you trash the receipts. The process is listed below.
x
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To do a full quicktime reinstall.
Go to
/library/receipts and delete any files that say Quicktime followed by a number e.g.
Quicktime703.pkg
Go to
the Apple quicktime site and download the appropriate version of Quicktime to your hard drive.
Run the Quicktime installer.
Repair Disk Permissions for your System Disk (Disk Utility > Select the system disk > Repair Disk Permissions)
Reboot
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If this doesn't work, then the problem lies elsewhere:
1. your system - user preferences, firewire ports or other system elements.
2. your equipment - camera/deck/firewire cables.
3. your process - not setting up the software properly or using the software erroneously.
Listed below is a troubleshooting process. Not all steps are appropriate but the general process of isolating the problem is useful.
Troubleshooting Steps for OS X
by Jan Johannsen (Collected from: Apple>User Tips Library>User Tips Contributions forum)
FIRST AID
01 Completely shutdown, wait a 5 minutes, restart
02 Make sure you're not running out of free space on the System volume
03 Check/fix the filesystem using Disk Utility &/or Diskwarrior
04 Repair permissions using Disk Utility
05 Create a new user account, and see if the problem persists there
06 Clear system & user caches
07 Run FCP Rescue
08 Unplug all USB, Firewire devices except Apple mouse
09 Startup in SafeBoot mode, and see if the problem persists there
10 Reset system firmware
MORE SERIOUS TROUBLESHOOTING
11 Reapply the latest combo updater
12 Run the Apple hardware diagnostic CD
13 Check the hard drive for bad blocks
14 Take out 3rd party RAM
15 Unplug 3rd Party PCI cards
16 Reset PMU
17 Archive and reinstall the OS
18 Reinstall the system from scratch
19 Send the machine back to Apple