Mac E-mail clients display wrong sender name on redirected messages from exchange server

Hi Jurryt,

There is no solution for this yet. If fact I'm trying to decide if Apple even cares about this or if because it involves a Microsoft product if they have any intention of fixing it. Crossing my fingers on this but not holding my breath. 😉

Everyone, if you could post the details of your environments in this thread, I think that would be helpful in tracking down the root cause of this issue. So, please include your mail provider/host/server with version info, mail clients you're having the issue with, as well as your installed OS version.I've recently added this thread to my bug report with Apple on this issue, and if they take a look at it, having the information already here will be useful.

I'm also at the point where this may not be an Apple problem as I have started seeing this same issue in both Outlook 15 and Outlook 2011 on both Mavericks and Yosemite. I'm starting to think this might be an Office365/Exchange 2013 issue. I'm in the process of setting up a service request with Microsoft through our Office365 account. I would recommend that those of you that haven't already, open up support requests with Apple, Microsoft, and your email providers. The more reports Apple and Microsoft receive on this issue, the more likely it is to get fixed in the near term.

Hi Benjamin,

yes, i suspect the same. Have done a service request already to Microsoft through our Office365 account. I am using MAC Outlook 2011. I had a response already and they asked me for info, hence have replied accordingly with screenshots. Let's hope this get fixed one way or the other and let us all open up support requests, as you suggested.

We are seeing this with multiple users in our office. If happens when inbound from any service with a masked email (I.E. blah@jobvite.com or blah@zendesk.com) then the email preview will show any number of names in it in the From section (except the actual person it's from).

This started a while back and is likely an OS level issue as it happens with Mac Mail as well as Outlook for Mac 2011.

This is widespread across quite a few of our groups and is something that could be very problematic if the users aren't diligent. I.E. Email displays it's for client1, but is actually client2. Recruiter sends client2 client1's offer letter. We've looked and there is no way to display the email in the preview pane instead of the name, so it's up to the user to discern if the preview is in fact correct.

Is there any forward progress on a fix? I would imagine if it was inherent in Outlook for 2011, it would have pre-existed, but we've used outlook for mac 2011 since it came out. Many of these users haven't updated outlook for mac in some time so it wouldn't be an update.

Thanks!

Chris

Agreed. I'm really hoping this is going to get resolved soon. I received 20 email messages yesterday morning all from the "same" person. Not really but that's what my outlook says. Of course its up to me to figure out which one is from whom. Thankfully there is a web app for my mail, I'm about to leave the application and only use the web app.

Ok, I've spent the afternoon today going back and forth with Microsoft support on this, and apparently it's a known issue with some Office 365 tenant versions of Office365. According to the support representative I am working with, this issue has been fixed in build 15.01.0103.000. Our tenant is not up to date, which explains why we are still seeing this issue, I'll update here with progress as things move along. In the mean time, I strongly recommend those of you who haven't contacted Office365 support for this issue do so since there is a fix out there. I'm trying to get confirmation as to whether or not this also affects on premises Exchange servers as well, but I'd be surprised if it didn't.

After a few false starts and a whole mess of testing, it looks like updating the version of the O365 tenant solved the issue, at least in my instance. The version required to fix the problem ended up being newer than the one I listed above, I don't have the exact version number, but I know that our tenant was updated beyond the version that MS support told me contained the fix before the problem went away.

Also, while I haven't been able to get official confirmation of this, I strongly suspect that this also affects local Exchange 2013 servers as well.

I hope that this helps those of you still experiencing this issue. Remember, if you are experiencing this issue with an Office 365 account, submit a support request or have one of your admins submit the request to have your tenant updated.

Benjamin,

Thank you for the help with this. Would it be possible for you to post what version tenant you are running at now with the problem resolved? I'm running 15.1.93.21 and still seeing the problem. Mine seems to be a good bit higher than what you previously stated but I know you said you installed something higher which resolved the problem. Just wondering if it's higher than what I'm running or not.

Thanks again for the assist!

Matt

I can do that, it might take me a few days as I'm not the admin for our account and don't have access to the PowerShell commands to get our current tenant version. I will say that it took about a week and a half after the initial update to the "fixed" tenant version before things started working properly for me, hence my suspicion that there were further updates that actually fixed the issue.

I have this same problem. I host my email through Exchange at my office. However, whenever I send an email from my phone or home [iphone 6 or mac mini with latest Yosemite] the email comes through with my wife's name.

not sure if it shows my wife's name to the people I am emailing, but when I email myself, it comes up with her name.

Any progress on this?

Yes, Exchange 2013 **8 was released March 17. Ive also noticed this problem and will upgrade our Exchange soon, hopefully the problem will them be gone!

I have a similar problem - I have a Mac Pro (Early 2008) running Yosemite most recent version and my Mail program is displaying my boss's name in the preview panel as "OK Koral Marketing, Inc", a company that I emailed a month ago for the first time in years. I think my boss had forwarded me a message from them years ago and that is the only link I can find between her name and them. However, when I search under her name, the email itself has her correct name at the top. It's only in the preview panel that it appears as OK Koral. It's so weird but a huge problem for me since I scroll for her name often. I have her in the VIP list as well. This only happens on my mac at work, not on my phone or iPad. Any ideas? ??