Shuffle Issue Using Bluetooth in a Mazda

There is an issue when connecting apple devices (iPhones, iPod Touches) via Bluetooth to some Mazda vehicles where the native Apple music app won't shuffle music. If you go to your Apple device and open the app, the Shuffle function becomes inoperable. If you tap to turn it on, it turns itself right back off. This does not happen when you are not connected via Bluetooth. This issue is noted plenty of places online. In my case, I have an iPod Touch 5g and a 2013 Mazda CX-9 Sport, but the issue is not limited to that device or that year/make of Mazda. From looking online, I believe it did originally work. However, Apple released a previous big update, iOS 7 perhaps, which is when the issue first started.


There are tips that have been given online, however they all have their own problems which keep them limited to being workarounds instead of solutions. One common suggestion is to use the voice commands to activate shuffle. This works, but only temporarily. Sometimes the device will shuffle regularly for a while. Other times you need to re-activate the shuffle every time you start the vehicle. I don't know why it is inconsistent.


Other tips have suggested using alternate music apps, and I have tried many. Some other apps make the situation a little better, but the shuffle often still resets, although you can at least still toggle the shuffle on more easily from within those apps. Unlike with the native music app, the shuffle function does not seem to be locked/stuck which leads me to believe the issue may be with the Apple app and not the vehicle's radio. Alternate apps have their own weaknesses which make them unappealing to me anyway. The biggest for me personally is that the "skip when shuffling" option for songs in iTunes does not seem to be recognized by any 3rd party apps. I have lots of non-music on my iPod and would love to not have to manually skip past every one of those tracks as I do with a 3rd party app.


The bottom line, for me, is that I want to get the Bluetooth shuffling working properly with Apple's music app when connected to my car via Bluetooth. As a consumer, that certainly seems like it isn't too much to ask. While I am not a programmer, I am not convinced that the issue is with the vehicle. It seems that nobody with Apple or Mazda is interested in fixing the issue which I find unacceptable, (although I know nobody cares what I think). Because the shuffle option on the Apple devices becomes inoperable when connected, I suspect the issue is actually on Apple's end.


Is there any hope that Apple actually cares enough to try examining their own code to do something on their end about this?

iPod touch (5th generation), iOS 8.1, Bluetooth

Posted on Nov 17, 2014 6:58 AM

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33 replies

Apr 24, 2015 11:56 AM in response to JfromSacto

Good news, bad news. After installing a new BlueTooth module recently at the dealer, I was frustrated with lack of improvement. Bluetooth still will not shuffle and this drives me insane. I completely erased my iPod on my workstation and re-built it in iTunes and I'm happy to say it's working fine now. Rather than waiting forever for a song to play, then hearing the first song over and over each time, it now starts up on the last song playing when I get in the car, but still will not stay in shuffle mode. So, when getting in the car, I just wait for the first song to begin playing on the iPod and then select shuffle, so that OK. I can live with this for a while.

Apr 24, 2015 1:34 PM in response to RobertBurr

Thank you for the information. I will mention the BlueTooth Module when I take my car in next week. Honestly, this problem drives me crazy as well. I use my iPhone almost 100% of the time to play music... I never listen to a radio. Just so I am clear, when you say you erased your ipod, you are saying you did a "restore" on it which wipes out the data and then you re-sync'd it with iTunes to put the music back on correct? I will try this. I'm hoping it will not make a difference that I am using an iPhone vs. an iPod.

Apr 24, 2015 2:37 PM in response to JfromSacto

I did a restore on my iPhone 6 & bubkis.... nothing. They did a factory reset on my bluetooth module in the car and still nothing. If I read it correctly, I believe the 2015 Mazda 6 manual says that on some devices, shuffle will not work. My Mazda dealer (which is an AWESOME one) says that the fix for iPhones has to come from Apple. They can only update the car's firmware with what they get from Apple... I think the whole 'Infotainment' center on the 2015's stink... My wife's 2016 works flawlessly all the way around! I have only had my 2015 6 for several months and now I have a 2016 on order... much better make!

Jul 26, 2015 7:33 PM in response to jrs0525

This is what I came up with today to solve my no shuffle issue on my 2015 CX-5.


I am using an iPhone 6 with iOS 8.4.


- Open Music app

- Go to My Music tab

- switch to the Playlist view

- scroll down to & tap Purchased

- Tap Shuffle


IF you have music loaded that wasn't purchased through iTunes, you could probably create your own playlist in iTunes first, then select that new playlist instead of the Purchased playlist.


Doing this seems to allow the phone to stay on shuffle mode while playing across Bluetooth. The only flaw I've seen is that the shuffle is poor , it seems to play a lot of tracks by the same artist close together

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Shuffle Issue Using Bluetooth in a Mazda

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