I have a hp with windows 7 on. I updated ITunes to the newest version the other week 12.0.1 and from then on haven't been able to open ITunes because the computer picks up a threat: virus found Win32/Heri in the file ITunes.dll and I get a error box with Error 7(windows error 5) how do I fix this?
Windows 7, Itunes 12.0.1
FWIW these files are present on my system:
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreFoundation.resources\pt_PT.lproj\Error.strings
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreFoundation.resources\ru.lproj\Error.strings
tt2
Same question. Now i'm trying to get the point with WinDBG, but too tired for today, will resume tomorrow. As for now i see only the process stops after loading C:\windows\syswow64\DEVOBJ.dll - maybe if there're any iTunes developers reading this, they would sherlock us the right way for this mystery.
The last simple stack:
771e9efe e8ed5ffeff call ntdll32!NtContinue (771cfef0)
0:000:x86> p
ModLoad: 74a70000 74af0000 C:\windows\SysWOW64\uxtheme.dll
ModLoad: 6bb70000 6bb7a000 C:\Program Files (x86)\Yandex\Punto Switcher\pshook.dll
ModLoad: 765e0000 7660b000 C:\windows\syswow64\imagehlp.dll
ModLoad: 00000000`74990000 00000000`749a3000 C:\windows\SysWOW64\dwmapi.dll
ModLoad: 00000000`760d0000 00000000`7622c000 C:\windows\SysWOW64\ole32.dll
ModLoad: 00000000`10000000 00000000`10038000 C:\Program Files\Lenovo\Bluetooth Software\SysWOW64\BtMmHook.dll
ModLoad: 00000000`76930000 00000000`769bf000 C:\windows\syswow64\OLEAUT32.dll
ModLoad: 00000000`77180000 00000000`77185000 C:\windows\syswow64\PSAPI.DLL
ModLoad: 00000000`71d20000 00000000`71e15000 C:\windows\SysWOW64\PROPSYS.dll
ModLoad: 00000000`76630000 00000000`766b3000 C:\windows\syswow64\CLBCatQ.DLL
ModLoad: 00000000`720d0000 00000000`720f1000 C:\windows\SysWOW64\ntmarta.dll
ModLoad: 00000000`762c0000 00000000`76305000 C:\windows\syswow64\WLDAP32.dll
ModLoad: 00000000`75d10000 00000000`75d1b000 C:\windows\syswow64\profapi.dll
ModLoad: 00000000`74be0000 00000000`74d2a000 C:\Windows\SysWOW64\urlmon.dll
ModLoad: 00000000`75f20000 00000000`75f24000 C:\windows\syswow64\api-ms-win-downlevel-ole32-l1-1-0.dll
ModLoad: 00000000`74bd0000 00000000`74bd4000 C:\windows\syswow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll
ModLoad: 00000000`74bc0000 00000000`74bc5000 C:\windows\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll
ModLoad: 00000000`76620000 00000000`76624000 C:\windows\syswow64\api-ms-win-downlevel-user32-l1-1-0.dll
ModLoad: 00000000`76610000 00000000`76614000 C:\windows\syswow64\api-ms-win-downlevel-version-l1-1-0.dll
ModLoad: 00000000`72f40000 00000000`72f49000 C:\windows\SysWOW64\version.DLL
ModLoad: 00000000`75ac0000 00000000`75ac3000 C:\windows\syswow64\api-ms-win-downlevel-normaliz-l1-1-0.dll
ModLoad: 00000000`76340000 00000000`76343000 C:\windows\syswow64\normaliz.DLL
ModLoad: 00000000`75ad0000 00000000`75d02000 C:\windows\syswow64\iertutil.dll
ModLoad: 00000000`769c0000 00000000`76b95000 C:\windows\syswow64\WININET.dll
ModLoad: 00000000`74ba0000 00000000`74bb7000 C:\windows\syswow64\USERENV.dll
ModLoad: 00000000`72f50000 00000000`72f58000 C:\windows\SysWOW64\Secur32.dll
ModLoad: 00000000`74490000 00000000`74494000 C:\windows\SysWOW64\api-ms-win-downlevel-advapi32-l2-1-0.dll
ModLoad: 00000000`73ad0000 00000000`73b1c000 C:\windows\SysWOW64\apphelp.dll
ModLoad: 00000000`76ba0000 00000000`76d3d000 C:\windows\syswow64\SETUPAPI.dll
ModLoad: 00000000`76310000 00000000`76337000 C:\windows\syswow64\CFGMGR32.dll
ModLoad: 00000000`765c0000 00000000`765d2000 C:\windows\syswow64\DEVOBJ.dll
http://screencast.com/t/xvLr7X5jpt
Also exists - i think the installer is a bit buggy so there comes that messages
jumash wrote:
i think the installer is a bit buggy
Me too. 😉
Good luck for the next round of the battle. 🙂
tt2
Windows 7-updated, cant open cus error 7(windows error 5)
