iPad Stuck in DFU Mode and Restore Error 4014

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Level 1

8 points

iPad Stuck in DFU Mode and Restore Error 4014

Hi,

So I have an iPad 4th Gen. Model A1458 and it is stuck in recovery/dfu mode. I was using it the night before and eveything was fine. When I woke up in the morning I couldn't turn on my iPad. After tinkering with it I plugged it into my computer and iTunes popped up and told me that my iPad was in recovery mode. I had no idea why. So I decided to restore my iPad since I had a backup. After iTunes was extracting the download it gave me an error and stopped restoring. It gave me Error 4014. I went and Googled the error and I found it on the Apple Support website iOS: Restore errors 4005, 4013, and 4014 - Apple Support. I followed everything on the site and no dice.

But wait there's more...

So I went to my local Apple store and have them look at it and it gave them the same error. The guy had no idea why. He got other workers to look at and they had no idea why. Then one of the guys said that IT WAS MY FAULT because the display broke and I had to pay a repair free to fix it. After having a gentile conversation about this, one of the other guys told me that I had a bad ANTIVIRUS software and it loaded some "viruses" from my windows computer on to the iPad and corrupted the flash memory. I can not believe how much crap they were telling me. I was disrespected at the store and wasn't getting anywhere, so I asked for the manger and she said that she will take this to "tier two".

I have no idea why I can't restore the iPad and I can't find any info online about it.

It was not jail-broken or did any type of modification to the iPad.
It was last running iOS 8.1 and I was trying to restore to the new 8.1.1.
iPad is in good condition, never dropped without case

I have also tried holding power and home buttons to try to leave recovery mode and it works for a second but then goes back to recovery mode. The screen is black the entire time but that make sense since recovery/dfu mode is also black. Anyways I can tell it is leaving recovery mode because iTunes closes and the Windows beep sound plays. After about a second the beep sound plays again and iTunes pops up telling me that the iPad is in recovery mode again.

I have even tried it without it plugged in.

I also assumed that the battery was dead as well so I plugged it in with the iPad charger for an hour and tried it again.

Here's some screenshots:

I'm running the latest version of iTunes as well.

So can anyone help me? I would appreciate it!

iPad, iOS 8.1, 4th Generation

Posted on Nov 17, 2014 2:07 PM

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Answer 1

Dec 1, 2014 3:16 AM in response to wmackoul

Hello,

I am having the exact same problem with my Ipad. I initially brought it to the istore where i purchased it a year and a month ago (sadly, my warranty has expired) and was directed to go to a local service center. The person at the service center tried resetting it several times (pressing the home and on/off button). plugged it on his computer and tried to connect to itunes and when it didn't he simply gave up and told me it was dead and the probable cause was my "own static electricity". His recommendation was for me to trade it in as a non working ipad for a new one.

As that trip to the local service center was of no help. I figured I should learn more about the problem and check if there are others who encountered the same problem as mine.

So basically my ipad (Model A1458) is about 1 year and 1 month old. It has never been dropped, never dunked into water and is practically in mint condition. It was working well and then just like that the screen turned blank. After not getting any help from my local apple service center I read through the apple community and tried plugging it on my computer and after pressing the home and on/off button for several seconds it recognized it as an "Apple device on DFU mode". Itunes then prompted me to recover and in the process of recovering (status on itunes was: "waiting for iPAD"), i got a 4014 or 4005 error.

I tried the basic troubleshooting (several times) for the said errors as stated on apples support page iOS: Restore errors 4005, 4013, and 4014 - Apple Support: installed the latest version of itunes, restarted my computer (several times), tried another cable, attempt to restore using another computer and still at the end of the recovery process i get the same 4014 and 4005 error. I can't get past this problem and i was hoping that if somebody did....can you please help.

I am bringing my ipad next week to a supposedly "premium apple service center" in another city. I documented all the error messages i ran into while trying to troubleshoot it myself and i am hoping maybe this time they can resolve the issue and get my ipad working again.

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Answer 2

wmackoul Author

Level 1

8 points

Dec 3, 2014 3:27 PM in response to dlcrystal

I Called Apple tech support and argued till I got to a supervisor who agreed to swap it out at no cost.

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