unknown device message windows does not recognize ipod HELP!!!!!!!!!!!!!!!!

i just recently got an ipod nano, it worked for a while on my computer till one day i just got the msg. "USB device not recognized the device has malfunctioned" i returned the ipod and got a new one, it still gave the same msg, ive gone under device manager, it says no drivers are installed for this device, i also reinstalled everything, nothing seems to work
please help!!!!!! i dont know what else to do!!! 😟

dell Windows XP

Posted on Sep 29, 2006 10:39 AM

Reply
7 replies

Oct 13, 2006 5:44 PM in response to lilhoopzie

I have 3 iPods. One for my daughter, and the other two for mom & dad. They used to all work, and then we got a new computer, and now they have all done the same thing. They aren't recognized in windows anymore. They were at first, but now they do nothing when I plug any of them in. I've tried EVERYTHING from the help pages and nothing is working and I feel like I'm going to pull my hair out or something. Can somebody please help me with this problem before I turn into a bald lady?

Oct 13, 2006 6:30 PM in response to Chun-lin

Have you all made sure that the iPodService.exe process is running before hooking up your Ipods? (CTRL-ALT-DEL, then look under processes.) Check before you load Itunes and if it is not there, Load itunes to see if it shows up. If it does not show up, then try the following:

If IpodService.exe is NOT running in your processes tab, then go to start button/run program/type in SERVICES.MSC and press enter.

Scroll down until you locate IpodService.exe and make sure it is set to Run Manually. (This means it loads up whenever Itunes does, not before then.) Make sure it reads "started" If it doesn't read "started" right click on it and select "start".

Right click on it again and go into properties and make sure it is set to MANUAL and NOT STOPPED.

Also Check and make sure that ItunesHelper.exe is running as well. If ItunesHelper.exe is NOT running, then do the following:

Go to start button/run program/type in msconfig and press enter. go to the startup tab, and make sure the check mark box next to ItunesHelper.exe is checked.

Once this is done reboot your computer load up Itunes, Make sure the services are running, via the processes tab (CTRL-ALT-DELETE) then try hooking up your Ipod. Plug in the USB cord, and then Plug it into the Ipod nano. After 20 seconds or so the Ipod should display in Itunes.

Beyond that:

Have you checked to make sure that there isn't a drive lettering conflict?


Beyond THAT:
Try turning off your antivirus software and see if that helps (you may have to shut down the processes via the processes tab.) And try again.

Something had to have changed with the system settings, either something is conflicting with the Itunes & Ipod Application or configuration settings were changed somehow.

This sounds like an Itunes or services.msc issue and not specifically an Ipod issue. Though I suppose the USB port could have gone bad. (did you try a different USB port?) More likely it's a software issue.

Oct 14, 2006 9:38 AM in response to dkwhite

I got really excited then, onli to find none of that helps! lol! Thanks tho dude!

The time i remember it not working was when i pulled it out, without it saying, "It is now safe to disconnect your ipod" But i've put it into all the other USB ports n it still doesn't work there, but yet the digi cam works fine in all USB ports!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

unknown device message windows does not recognize ipod HELP!!!!!!!!!!!!!!!!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.