Canon LBP3100/LBP3108/LBP3150 - not working since upgrade to Yosemite!

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Level 1

36 points

Canon LBP3100/LBP3108/LBP3150 - not working since upgrade to Yosemite!

I use a Canon LBP 3018 at work, and had no problems with it until upgrading to Yosemite. Since then, the printer does not work. I have downloaded the latest driver, the CAPT driver for LBP3100/LBP3108/LBP3150 - which is the same one that previously worked. However there is zero functionality now. The CAPT status monitor returns an error message "Incompatible Pinter. The connected printer cannot be used."

I'm frustrated. It worked before, and now it doesn't, but I WANT it to work again.

Posted on Nov 20, 2014 12:22 AM

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Answer 1

PAHU

Level 6

16,711 points

Nov 20, 2014 2:49 PM in response to muzikT70

I suggest you trash the CAPT driver and supporting files.

First step is to open Printers & Scanners and remove the LBP3018

Next, open Finder and select the Go menu then Go to Folder. Enter the following path and then press the Go button.

/Library/Printers/Canon/

Here you will see a folder called CUPSCAPT. Trash this folder.

Still using Finder, use the Go > Go to Folder and enter the following path followed by the Go button.

/Library/LaunchAgents/

Here you will see a file called "jp.co.canon.CUPSCAPT.BG.plist". Trash this file.

Still using Finder, use the Go > Go to Folder and enter the following path followed by the Go button.

/Library/Caches/Canon

Here you will see a folder called CUPSCAPT. Trash this folder.

Now empty the Trash and restart the Mac. After you log back in open Printers & Scanners and add the LBP3018. Now see if you can print.

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Answer 2

muzikT70 Author

Level 1

36 points

Nov 20, 2014 3:11 PM in response to PAHU

Good information - I will try that a little later today. One question however - after doing all that - do I need to redownload and install the latest drivers again?

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Answer 3

muzikT70 Author

Level 1

36 points

Nov 20, 2014 4:04 PM in response to muzikT70

Okay, I went through the steps - did everything you said, and I am unable to add the printer. I'll include screenshots of what happens - but basically it's saying that I need to install the software directly from the manufacturer.

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Answer 4

muzikT70 Author

Level 1

36 points

Nov 20, 2014 4:08 PM in response to muzikT70

Nevermind...I reinstalled the latest driver software and all is good now!

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Answer 5

PAHU

Level 6

16,711 points

Nov 20, 2014 4:33 PM in response to muzikT70

Excellent. Good to read that you got it working.

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Answer 6

EmWard

Level 1

0 points

Jan 10, 2015 1:33 AM in response to muzikT70

Hi MuzikT70 - I am having the same issue with my LBP3150. I had problems with this printer when we first bought it and I was operating on Lion, I can't remember how I got it working then and since upgrading to Yosemite, it's stopped working. Where did you find the latest drivers? - Thanks

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Answer 7

PAHU

Level 6

16,711 points

Jan 10, 2015 7:10 PM in response to EmWard

EmWard wrote:

Where did you find the latest drivers?

http://support-au.canon.com.au/contents/AU/EN/0100420705.html

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Answer 8

EmWard

Level 1

0 points

Jan 11, 2015 3:25 AM in response to PAHU

Thank you! All sorted now!

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Answer 9

Feb 5, 2015 8:48 PM in response to muzikT70

Thanks so much for this advice from:

PAHUNov 20, 2014 2:49 PM Re: Canon LBP3100/LBP3108/LBP3150 - not working since upgrade to Yosemite!

Re: Canon LBP3100/LBP3108/LBP3150 - not working since upgrade to Yosemite!in response to muzikT70

Every apple "grade change" calling them "upgrades" is a bit of propaganda disables this very adequate and reliable printer LBP3108 and every "grade change" I have to spend an hour or so finding the fix. this was very helpful.cheers.

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