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sabugen Author

Level 1

8 points

safari flash plugins

I don't understand what is happening with safari. Since Yosemites was released the flash plugin didn't work and nothing I did helped. Three days ago it suddenly started working for no apparent reason or action from my part. Then after updating the OS to the next version it is not working again! (Only in Safari. Chrome for example works fine with the flash plugins)

Help!!

MacBook Pro with Retina display, OS X Yosemite (10.10)

Posted on Nov 20, 2014 6:32 AM

Best reply

Linc Davis

Level 10

209,547 points

Posted on Nov 20, 2014 1:43 PM

If you can't install or update Flash, follow these instructions.

If you have installed the latest version of Flash, please take each of the following steps that you haven't already tried. After each step, relaunch Safari and test. For a "missing plug-in" error, start with Step 8. Back up all data before making any changes.

Step 1

You might have to log out or restart the computer before a Flash update takes effect.

Step 2

From the Safari menu bar, select

Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data...

and confirm. Close the window. Then select

 ▹ System Preferences… ▹ Flash Player ▹ Advanced ▹ Delete All...

In the sheet that opens, check the box marked

Delete All Site Data and Settings

then click Delete Data. Close the preference pane.

Step 3

If you're only having trouble with YouTube videos, log in to YouTube and load this page. You may see a link with the text "Leave the HTML5 Trial." If so, click that link.

Step 4

a. If you get a warning of a "blocked" or "outdated" plug-in, then select the Security tab in the Safari preferences window. In the list of plugins on the left, there should be one—and only one—entry for "Adobe Flash Player," showing the same version number that you installed. Select that entry. On the right there will be a list of websites for which you have specifically allowed Flash, if any. It's normal for the list to be empty. Below that is a menu labeled

When visiting other websites

From that menu, select either Allow or Ask.

b. If you still get the alerts, then go back to the Flash Player preference pane and select the Advanced tab. Click Check Now. Quit and relaunch the browser.

c. If the alerts still persist, triple-click anywhere in the line below on this page to select it:

/System/Library/CoreServices/CoreTypes.bundle/Contents/Resources

Right-click or control-click the highlighted text and select

Services ▹ Open

from the contextual menu.* A folder should open. Inside it, there should be a file named "XProtect.meta.plist". If that file is missing and you know why it's missing, restore it from a backup or copy it from another Mac running the same version of OS X. Otherwise, reinstall OS X.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

Step 5

In the Safari preferences window, select the Advanced tab and uncheck the box marked

Stop plug-ins to save power

Step 6

Open this folder as in Step 4:

/Library/Internet Plug-Ins

Delete the following item, or anything with a similar name, if present:

Flash Player (failing).plugin

You may be prompted for your login password.

Step 7

Re-download and reinstall Flash. Download it from the domain "get.adobe.com". Don't click a link from any other website, including this one, because you can't trust links. They may be an attempt to trick you into installing malware masquerading as Flash. Type the address into the browser window. Never download a Flash update from anywhere else.

Step 8

If you get a "missing plug-in" error, select

Safari ▹ Preferences... ▹ Security

from the Safari menu bar and check the box marked

Allow (or Enable) plug-ins

Then click the button marked

Manage Website Settings...

if present and make sure that the website is not blocked for Flash.

Step 9

Select

Safari ▹ Preferences... ▹ Extensions

from the Safari menu bar. If any extensions are installed, disable them.

View in context

32 replies

sabugen Author

Level 1

8 points

Nov 22, 2014 12:58 PM in response to Linc Davis

So should I disable fire vault and find my mac ?

Linc Davis

Level 10

209,547 points

Nov 22, 2014 1:23 PM in response to sabugen

No, you don't have to do any of that. Please read the instructions carefully. You will have to create a new account instead of using the guest account.

sabugen Author

Level 1

8 points

Nov 22, 2014 2:30 PM in response to Linc Davis

okay so when doing step 1, the plugin worked fine.

in step 2, the plugin failed

Linc Davis

Level 10

209,547 points

Nov 22, 2014 2:54 PM in response to sabugen

Please repeat Step 2 in my first comment in this thread (to delete Flash data.)

sabugen Author

Level 1

8 points

Nov 22, 2014 10:26 PM in response to Linc Davis

Plugin Failed... this did not help.

Linc Davis

Level 10

209,547 points

Nov 22, 2014 11:08 PM in response to sabugen

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.

2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.

You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.

In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.

You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.

Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.

4. Here's a summary of what you need to do, if you choose to proceed:

☞ Copy a line of text in this window to the Clipboard.

☞ Paste into the window of another application.

☞ Wait for the test to run. It usually takes a few minutes.

☞ Paste the results, which will have been copied automatically, back into a reply on this page.

The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.

5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.

6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.

Triple-click anywhere in the line of text below on this page to select it:

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l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};A'$((7+i))'() { v=` eval sudo "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};';done;A9(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};for i in 1 2 7 8;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;B1&&D73 19 53 67 55;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 54 12 56;D23 5 14 12 14;D22 6 36 13 15;D22 20 52 66 54;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D82 35 49 61 51;D82 11 17 17 20;for i in 0 1;do D82 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A8 18 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;B3 4 0 65;A3 14 6 32 0;B4 0 16 11;A1 26 50 64;B7 16;C3 52;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D73 21 0 32 19;D73 10 42 32 40;D82 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 21 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D83 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 10 42 32 41;D13 37 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 21 48 49 49;B3 4 22 57;A1 21 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D12 4 51 32 53;D23 22 9 37 7;A9;C2 2;} 2>/dev/null|pbcopy;exit 2>&-

Copy the selected text to the Clipboard by pressing the key combination command-C.

8. Launch the built-in Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.

9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter

exec bash

and press return. Then paste the script again.

10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.

If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line

[Process completed]

to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.

12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.

If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.

14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.

______________________________________________________________

Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

sabugen Author

Level 1

8 points

Nov 23, 2014 12:15 AM in response to Linc Davis

Start time: 10:03:35 11/23/14

Model Identifier: MacBookPro11,2

System Version: OS X 10.10.1 (14B25)

Kernel Version: Darwin 14.0.0

Time since boot: 1:42

USB

PTK-440 (WACOM Co., Ltd.)

FileVault: On

Diagnostic reports

2014-11-21 com.apple.WebKit.Plugin.64 crash x2

2014-11-23 SpyderUtility crash

2014-11-23 WacomTabletDriver crash

2014-11-23 com.apple.WebKit.Plugin.64 crash x21

Log

Nov 23 00:22:45 Failed to load kext com.apple.iokit.IOBluetoothSerialManager (error 0xdc008012).

Nov 23 00:22:45 Kext com.apple.iokit.IOUserEthernet failed to load (0xdc008012).

Nov 23 00:22:45 Failed to load kext com.apple.iokit.IOUserEthernet (error 0xdc008012).

Nov 23 00:22:45 Kext com.apple.driver.AppleUpstreamUserClient failed to load (0xdc008012).

Nov 23 00:22:45 Failed to load kext com.apple.driver.AppleUpstreamUserClient (error 0xdc008012).

Nov 23 00:22:45 Kext com.apple.driver.AppleOSXWatchdog failed to load (0xdc008012).

Nov 23 00:22:45 Failed to load kext com.apple.driver.AppleOSXWatchdog (error 0xdc008012).

Nov 23 00:22:45 Kext com.apple.driver.ApplePlatformEnabler failed to load (0xdc008012).

Nov 23 00:22:45 Failed to load kext com.apple.driver.ApplePlatformEnabler (error 0xdc008012).

Nov 23 00:27:43 SATA WARNING: IDENTIFY DEVICE checksum not implemented.

Nov 23 00:27:43 Error 2 registering socket filter (com.symantec.fw.ac.at). Your computer may not be fully protected.

Nov 23 00:27:51 com.apple.xpc.launchd.domain.pid.BKAgentService.322: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/PrivateFrameworks/BookKit.framework/Versions/A/XPCServices/com. apple.BKAgentService.xpc

Nov 23 00:33:40 com.symantec.errorreporting.periodic-agent: Service exited with abnormal code: 70

Nov 23 00:46:53 com.wacom.WacomTouchDriver.68760: Service exited with abnormal code: 1

Nov 23 00:46:53 com.apple.iTunesHelper.66772: Service exited with abnormal code: 1

Nov 23 00:46:53 com.wacom.WacomTouchDriver.68760: Service exited with abnormal code: 1

Nov 23 00:46:53 com.wacom.wacomtablet: Service exited with abnormal code: 1

Nov 23 08:22:00 SATA WARNING: IDENTIFY DEVICE checksum not implemented.

Nov 23 08:22:00 Error 2 registering socket filter (com.symantec.fw.ac.at). Your computer may not be fully protected.

Nov 23 08:22:08 com.apple.xpc.launchd.domain.pid.BKAgentService.303: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/PrivateFrameworks/BookKit.framework/Versions/A/XPCServices/com. apple.BKAgentService.xpc

Nov 23 08:24:32 com.symantec.errorreporting.periodic-agent: Service exited with abnormal code: 70

Memory: kernel_task (UID 0) is using 1018 MB

kexts

com.symantec.kext.internetSecurity (5.4f4)

com.symantec.kext.pf (5.7.1f4)

com.symantec.kext.ips (3.9.2f1)

com.symantec.kext.fw (5.3.1f4)

com.symantec.kext.SymAPComm (12.7.1f4)

Daemons

com.symantec.liveupdate.daemon

com.apple.installer.osmessagetracing

com.symantec.errorreporting.periodic

com.oracle.java.Helper-Tool

com.symantec.symdaemon

com.symantec.sharedsettings

com.adobe.fpsaud

com.symantec.liveupdate.daemon.ondemand

com.symantec.deepsight-extractor

Agents

com.symantec.uiagent.application

com.adobe.AdobeCreativeCloud

com.wacom.wacomtablet

com.symantec.nis.application

com.oracle.java.Java-Updater

com.google.keystone.user.agent

com.apple.AirPortBaseStationAgent

com.symantec.errorreporting.periodic-agent

Bundles

/System/Library/Extensions/JMicronATA.kext

- com.jmicron.JMicronATA

/System/Library/Extensions/SiLabsUSBDriver.kext

- com.silabs.driver.CP210xVCPDriver

/System/Library/Extensions/SiLabsUSBDriver64.kext

- com.silabs.driver.CP210xVCPDriver64

/System/Library/Extensions/TabletDriverCFPlugin.bundle

- com.wacom.TabletDriverCFPlugin

/System/Library/Extensions/Wacom Tablet.kext

- com.wacom.kext.wacomtablet

/Library/Extensions/FileSecurity.kext

- com.symantec.kext.filesecurity

/Library/Extensions/SymAPComm.kext

- com.symantec.kext.SymAPComm

/Library/Extensions/SymFirewall.kext

- com.symantec.kext.fw

/Library/Extensions/SymInternetSecurity.kext

- com.symantec.kext.internetSecurity

/Library/Extensions/SymIPS.kext

- com.symantec.kext.ips

/Library/Extensions/SymPersonalFirewall.kext

- com.symantec.kext.pf

/Library/Internet Plug-Ins/AdobeAAMDetect.plugin

- com.AdobeAAMDetectLib.AdobeAAMDetect

/Library/Internet Plug-Ins/Flash Player.plugin

- N/A

/Library/Internet Plug-Ins/JavaAppletPlugin.plugin

- com.oracle.java.JavaAppletPlugin

/Library/Internet Plug-Ins/NortonInternetSecurityBF.plugin

- com.symantec.NortonInternetSecurityBF

/Library/Internet Plug-Ins/Unity Web Player.plugin

- com.unity.UnityWebPlayer

/Library/Internet Plug-Ins/WacomTabletPlugin.plugin

- com.WacomTabletPluginLib.WacomTabletPlugin

/Library/PreferencePanes/Flash Player.prefPane

- com.adobe.flashplayerpreferences

/Library/PreferencePanes/JavaControlPanel.prefPane

- com.oracle.java.JavaControlPanel

/Library/PreferencePanes/SymantecQuickMenu.prefPane

- com.symantec.quickmenu.prefpane

/Library/PreferencePanes/WacomTablet.prefPane

- com.wacom.settingsPrefPane

/Library/ScriptingAdditions/Adobe Unit Types.osax

- N/A

/Library/ScriptingAdditions/HightailOSAX.osax

- com.hightail.HightailOSAX

Library/Address Book Plug-Ins/SkypeABDialer.bundle

- com.skype.skypeabdialer

Library/Address Book Plug-Ins/SkypeABSMS.bundle

- com.skype.skypeabsms

Library/Caches/com.apple.Safari/Extensions/Evernote Web Clipper.safariextension

- com.evernote.safari.clipper

Library/Caches/com.apple.Safari/Extensions/Norton Internet Security.safariextension

- com.symantec.NortonInternetSecurityBF

Library/Caches/com.apple.Safari/Extensions/Pin It Button.safariextension

- com.pinterest.extension

App extensions

com.getdropbox.dropbox.garcon

Apps

/Applications/Dropbox.app

Contents of /Library/LaunchAgents/com.oracle.java.Java-Updater.plist (checksum 1053669348)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.oracle.java.Java-Updater</string>

<key>ProgramArguments</key>

<array>

<string>/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater</string>

<string>-bgcheck</string>

</array>

<key>StartCalendarInterval</key>

<dict>

<key>Minute</key>

<key>Weekday</key>

</dict>

<key>StandardErrorPath</key>

<key>StandardOutPath</key>

</dict>

...and 1 more line(s)

Contents of /Library/LaunchAgents/com.symantec.errorreporter-periodicagent.plist (checksum 1154387823)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Disabled</key>

<key>Label</key>

<string>com.symantec.errorreporting.periodic-agent</string>

<key>LowPriorityIO</key>

<true/>

<key>RunAtLoad</key>

<true/>

<key>StartInterval</key>

<key>StartCalendarInterval</key>

<array>

<dict>

<key>Minute</key>

<key>Weekday</key>

...and 28 more line(s)

Contents of /Library/LaunchAgents/com.symantec.nis.application.plist (checksum 4000086316)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.symantec.nis.application</string>

<key>RunAtLoad</key>

<key>QueueDirectories</key>

<array>

<string>/Library/Application Support/Symantec/NisLaunch</string>

</array>

<key>ProgramArguments</key>

<array>

<string>/Applications/Symantec Solutions/Norton Internet Security.app/Contents/MacOS/Norton Internet Security</string>

</array>

</dict>

</plist>

Contents of /Library/LaunchAgents/com.symantec.uiagent.application.plist (checksum 2715641560)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>KeepAlive</key>

<true/>

<key>Label</key>

<string>com.symantec.uiagent.application</string>

<key>ProgramArguments</key>

<array>

<string>/Library/Application Support/Symantec/SymUIAgent/SymUIAgent.app/Contents/MacOS/SymUIAgent</string>

</array>

<key>RunAtLoad</key>

<true/>

</dict>

</plist>

Contents of /Library/LaunchAgents/com.wacom.wacomtablet.plist (checksum 2972905917)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>EnvironmentVariables</key>

<dict>

<key>RUN_WITH_LAUNCHD</key>

</dict>

<key>KeepAlive</key>

<dict>

<key>SuccessfulExit</key>

<true/>

</dict>

<key>Label</key>

<string>com.wacom.wacomtablet</string>

<key>LimitLoadToSessionType</key>

<array>

<string>LoginWindow</string>

</array>

<key>Program</key>

<string>/Library/Application Support/Tablet/WacomTabletSpringboard</string>

<key>RunAtLoad</key>

<true/>

...and 4 more line(s)

Contents of /Library/LaunchDaemons/com.symantec.deepsight-extractor.plist (checksum 27990138)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Disabled</key>

<true/>

<key>Label</key>

<string>com.symantec.deepsight-extractor</string>

<key>OnDemand</key>

<true/>

<key>KeepAlive</key>

<dict>

<key>NetworkState</key>

<true/>

</dict>

<key>RunAtLoad</key>

<true/>

<key>LowPriorityIO</key>

<true/>

<key>StandardOutPath</key>

<key>StandardErrorPath</key>

<string>/Library/Application Support/Symantec/DeepSight/errors.log</string>

...and 13 more line(s)

Contents of /Library/LaunchDaemons/com.symantec.errorreporter-periodic.plist (checksum 81009667)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Disabled</key>

<key>Label</key>

<string>com.symantec.errorreporting.periodic</string>

<key>LowPriorityIO</key>

<true/>

<key>RunAtLoad</key>

<key>StartInterval</key>

<key>StartCalendarInterval</key>

<array>

<dict>

<key>Minute</key>

<key>Weekday</key>

...and 30 more line(s)

Contents of /Library/LaunchDaemons/com.symantec.liveupdate.daemon.ondemand.plist (checksum 2394746304)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>KeepAlive</key>

<key>Label</key>

<string>com.symantec.liveupdate.daemon.ondemand</string>

<key>ProgramArguments</key>

<array>

<string>/Library/Application Support/Symantec/LiveUpdate/LiveUpdateDaemon.bundle/Contents/MacOS/LiveUpdateDa emon</string>

</array>

<key>TimeOut</key>

<key>Sockets</key>

<dict>

<key>DaemonSocket</key>

<dict>

<key>SockPathMode</key>

<key>SockPathName</key>

<string>/private/tmp/com.symantec.liveupdate.daemonport</string>

</dict>

<key>EnableTransactions</key>

...and 3 more line(s)

Contents of /Library/LaunchDaemons/com.symantec.liveupdate.daemon.plist (checksum 4073930787)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>KeepAlive</key>

<key>RunAtLoad</key>

<true/>

<key>Label</key>

<string>com.symantec.liveupdate.daemon</string>

<key>ProgramArguments</key>

<array>

<string>/Library/Application Support/Symantec/LiveUpdate/LUTool</string>

</array>

<key>StartInterval</key>

<key>TimeOut</key>

</dict>

</plist>

Contents of /Library/LaunchDaemons/com.symantec.nav.migrateqtf.plist (checksum 1567806071)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>KeepAlive</key>

<key>RunAtLoad</key>

<true/>

<key>Label</key>

<string>com.symantec.nav.migrateqtf</string>

<key>ProgramArguments</key>

<array>

<string>/usr/bin/MigrateQTF</string>

</array>

<key>StartInterval</key>

<key>TimeOut</key>

</dict>

</plist>

Contents of /Library/LaunchDaemons/com.symantec.sharedsettings.plist (checksum 2142494329)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>KeepAlive</key>

<key>Label</key>

<string>com.symantec.sharedsettings</string>

<key>MachServices</key>

<dict>

<key>com.symantec.sharedsettings</key>

<true/>

</dict>

<key>Program</key>

<string>/Library/PrivateFrameworks/SymSharedSettings.framework/Tools/SymSharedS ettingsd</string>

</dict>

</plist>

Contents of /Library/LaunchDaemons/com.symantec.symdaemon.plist (checksum 513030552)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.symantec.symdaemon</string>

<key>OnDemand</key>

<key>KeepAlive</key>

<dict>

<key>SuccessfulExit</key>

</dict>

<key>RunAtLoad</key>

<true/>

<key>ProgramArguments</key>

<array>

<string>/Library/Application Support/Symantec/Daemon/SymDaemon.bundle/Contents/MacOS/SymDaemon</string>

</array>

</dict>

</plist>

Contents of Library/LaunchAgents/com.google.keystone.agent.plist (checksum 4137945969)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.google.keystone.user.agent</string>

<key>LimitLoadToSessionType</key>

<key>ProgramArguments</key>

<array>

<string>/Users/USER/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bu ndle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftw areUpdateAgent</string>

<string>-runMode</string>

<string>ifneeded</string>

</array>

<key>RunAtLoad</key>

<true/>

<key>StartInterval</key>

<key>StandardErrorPath</key>

<key>StandardOutPath</key>

</dict>

</plist>

Global login items

/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app/

/Library/Printers/hp/hpio/HPEventHandler.app/

/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app/

Listeners

cupsd: ipp

User login items

iTunesHelper

- /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app

SpyderUtility

- /Applications/Datacolor/Spyder4Pro/Support/SpyderUtility.app

iTunes

- /Applications/iTunes.app

Dropbox

- /Applications/Dropbox.app

דואר

- /Applications/Mail.app

הודעות

- /Applications/Messages.app

Safari extensions

Evernote Web Clipper

Norton Internet Security

Pin It Button

Restricted files: 1105

Lockfiles: 4

Elapsed time (s): 177

sabugen Author

Level 1

8 points

Nov 23, 2014 12:15 AM in response to sabugen

I am not sure this was done with or with out a password. Let me know if i need to do it again.

Linc Davis

Level 10

209,547 points

Nov 23, 2014 9:49 AM in response to sabugen

Remove the Norton/Symantec product by following the instructions on either of these pages:

Uninstalling your Norton product for Mac

Removing Symantec programs for Macintosh

If you have a different version of the product, the procedure may be different. Back up all data before making any changes.

Some of your user files (not system files) have incorrect permissions or are locked. This procedure will unlock those files and reset their ownership, permissions, and access controls to the default. If you've intentionally set special values for those attributes, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it, but you do need to follow the instructions below.

Back up all data before proceeding.

Step 1

If you have more than one user, and the one in question is not an administrator, then go to Step 2.

Enter the following command in the Terminal window in the same way as before (triple-click, copy, and paste):

sudo find ~ $TMPDIR.. -exec chflags -h nouchg,nouappnd,noschg,nosappnd {} + -exec chown -h $UID {} + -exec chmod +rw {} + -exec chmod -h -N {} + -type d -exec chmod -h +x {} + 2>&-

You'll be prompted for your login password, which won't be displayed when you type it. Type carefully and then press return. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.

The command may take several minutes to run, depending on how many files you have. Wait for a new line ending in a dollar sign ($) to appear, then quit Terminal.

Step 2 (optional)

Take this step only if you have trouble with Step 1, if you prefer not to take it, or if it doesn't solve the problem.

Start up in Recovery mode. When the OS X Utilities screen appears, select

Utilities ▹ Terminal

from the menu bar. A Terminal window will open. In that window, type this:

resetp

Press the tab key. The partial command you typed will automatically be completed to this:

resetpassword

Press return. A Reset Password window will open. You’re not going to reset a password.

Select your startup volume ("Macintosh HD," unless you gave it a different name) if not already selected.

Select your username from the menu labeled Select the user account if not already selected.

Under Reset Home Directory Permissions and ACLs, click the Reset button

Select

 ▹ Restart

from the menu bar.

sabugen Author

Level 1

8 points

Nov 23, 2014 11:31 AM in response to Linc Davis

1. A question: will I be able to install norton again or will that cause problems?

2. the plugin currently works miraculously (perhaps because I rebooted since repeating step 2 yesterday).

3. Even though it currently works (and it did for a couple of days before as well), is it recommended I remove norton to fix the symantec problem and should I do the first step mentioned in your comment ?

Linc Davis

Level 10

209,547 points

Nov 23, 2014 1:31 PM in response to sabugen

If you're satisfied with things as they are, you don't have to change anything. "Norton," like all commercial "anti-virus" products, is worse than the imaginary "viruses" would be if they really existed. It will never do anything but cause problems, even if it didn't cause this one.

sabugen Author

Level 1

8 points

Nov 23, 2014 3:20 PM in response to Linc Davis

Alright. Well I have entered the terminal command. How to proceed now that the plugin works, temporarily or not?

sabugen Author

Level 1

8 points

Nov 25, 2014 7:39 AM in response to sabugen

Flash doesn't work again. Any ideas as to how to resolve this permanently?

Linc Davis

Level 10

209,547 points

Nov 26, 2014 5:30 PM in response to sabugen

Repeat the test you ran earlier and post the output.

sabugen Author

Level 1

8 points

Dec 1, 2014 10:43 AM in response to Linc Davis

Start time: 20:23:27 12/01/14

Model Identifier: MacBookPro11,2

System Version: OS X 10.10.1 (14B25)

Kernel Version: Darwin 14.0.0

Time since boot: 16 minutes

USB

PTK-440 (WACOM Co., Ltd.)

FileVault: On

Diagnostic reports

2014-12-01 com.apple.WebKit.Plugin.64 crash x23

2014-12-01 garcon crash x2

Log

Dec 1 02:00:52 com.symantec.errorreporting.periodic: Service exited with abnormal code: 70

Dec 1 02:09:05 com.wacom.WacomTouchDriver.68760: Service exited with abnormal code: 1

Dec 1 02:09:05 com.apple.iTunesHelper.66772: Service exited with abnormal code: 1

Dec 1 02:09:05 com.wacom.wacomtablet: Service exited with abnormal code: 1

Dec 1 11:48:12 SATA WARNING: IDENTIFY DEVICE checksum not implemented.

Dec 1 11:48:12 Error 2 registering socket filter (com.symantec.fw.ac.at). Your computer may not be fully protected.

Dec 1 11:48:19 com.apple.xpc.launchd.domain.pid.BKAgentService.278: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/PrivateFrameworks/BookKit.framework/Versions/A/XPCServices/com. apple.BKAgentService.xpc

Dec 1 11:50:49 com.symantec.errorreporting.periodic-agent: Service exited with abnormal code: 70

Dec 1 12:07:16 process WindowServer[110] caught causing excessive wakeups. EXC_RESOURCE supressed due to audio playback

Dec 1 20:06:57 com.apple.iTunesHelper.66772: Service exited with abnormal code: 1

Dec 1 20:06:58 com.wacom.WacomTouchDriver.68760: Service exited with abnormal code: 1

Dec 1 20:06:58 com.wacom.wacomtablet: Service exited with abnormal code: 1

Dec 1 20:07:28 SATA WARNING: IDENTIFY DEVICE checksum not implemented.

Dec 1 20:07:41 com.apple.xpc.launchd.domain.pid.BKAgentService.314: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/PrivateFrameworks/BookKit.framework/Versions/A/XPCServices/com. apple.BKAgentService.xpc

Dec 1 20:08:37 com.apple.spindump: Service exited with abnormal code: 75

Dec 1 20:08:47 com.apple.spindump: Service exited with abnormal code: 75

Dec 1 20:08:48 net.riverdark.Atlantis.39508: Service exited with abnormal code: 30

Dec 1 20:08:57 com.apple.spindump: Service exited with abnormal code: 75

Dec 1 20:09:07 com.apple.spindump: Service exited with abnormal code: 75

Dec 1 20:09:17 com.apple.spindump: Service exited with abnormal code: 75

Dec 1 20:09:27 com.apple.spindump: Service exited with abnormal code: 75

Memory: kernel_task (UID 0) is using 1125 MB

Daemons

com.apple.installer.osmessagetracing

com.oracle.java.Helper-Tool

com.adobe.fpsaud

Agents

com.adobe.AdobeCreativeCloud

com.adobe.ARM.UUID

com.wacom.wacomtablet

com.oracle.java.Java-Updater

com.google.keystone.user.agent

com.apple.AirPortBaseStationAgent

Bundles

/System/Library/Extensions/JMicronATA.kext

- com.jmicron.JMicronATA

/System/Library/Extensions/SiLabsUSBDriver.kext

- com.silabs.driver.CP210xVCPDriver

/System/Library/Extensions/SiLabsUSBDriver64.kext

- com.silabs.driver.CP210xVCPDriver64

/System/Library/Extensions/TabletDriverCFPlugin.bundle

- com.wacom.TabletDriverCFPlugin

/System/Library/Extensions/Wacom Tablet.kext

- com.wacom.kext.wacomtablet

/Library/Internet Plug-Ins/AdobeAAMDetect.plugin

- com.AdobeAAMDetectLib.AdobeAAMDetect

/Library/Internet Plug-Ins/AdobePDFViewer.plugin

- com.adobe.acrobat.pdfviewer

/Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin

- com.adobe.acrobat.pdfviewerNPAPI

/Library/Internet Plug-Ins/Flash Player.plugin

- N/A

/Library/Internet Plug-Ins/JavaAppletPlugin.plugin

- com.oracle.java.JavaAppletPlugin

/Library/Internet Plug-Ins/Unity Web Player.plugin

- com.unity.UnityWebPlayer

/Library/Internet Plug-Ins/WacomTabletPlugin.plugin

- com.WacomTabletPluginLib.WacomTabletPlugin

/Library/PreferencePanes/Flash Player.prefPane

- com.adobe.flashplayerpreferences

/Library/PreferencePanes/JavaControlPanel.prefPane

- com.oracle.java.JavaControlPanel

/Library/PreferencePanes/WacomTablet.prefPane

- com.wacom.settingsPrefPane

/Library/ScriptingAdditions/Adobe Unit Types.osax

- N/A

/Library/ScriptingAdditions/HightailOSAX.osax

- com.hightail.HightailOSAX

Library/Address Book Plug-Ins/SkypeABDialer.bundle

- com.skype.skypeabdialer

Library/Address Book Plug-Ins/SkypeABSMS.bundle

- com.skype.skypeabsms

Library/Caches/com.apple.Safari/Extensions/Evernote Web Clipper.safariextension

- com.evernote.safari.clipper

Library/Caches/com.apple.Safari/Extensions/Norton Internet Security.safariextension

- com.symantec.NortonInternetSecurityBF

Library/Caches/com.apple.Safari/Extensions/Pin It Button.safariextension

- com.pinterest.extension

App extensions

com.getdropbox.dropbox.garcon

Apps

/Applications/Dropbox.app

Contents of /Library/LaunchAgents/com.oracle.java.Java-Updater.plist (checksum 1053669348)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.oracle.java.Java-Updater</string>

<key>ProgramArguments</key>

<array>

<string>/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater</string>

<string>-bgcheck</string>

</array>

<key>StartCalendarInterval</key>

<dict>

<key>Minute</key>

<key>Weekday</key>

</dict>

<key>StandardErrorPath</key>

<key>StandardOutPath</key>

</dict>

...and 1 more line(s)

Contents of /Library/LaunchAgents/com.wacom.wacomtablet.plist (checksum 2972905917)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>EnvironmentVariables</key>

<dict>

<key>RUN_WITH_LAUNCHD</key>

</dict>

<key>KeepAlive</key>

<dict>

<key>SuccessfulExit</key>

<true/>

</dict>

<key>Label</key>

<string>com.wacom.wacomtablet</string>

<key>LimitLoadToSessionType</key>

<array>

<string>LoginWindow</string>

</array>

<key>Program</key>

<string>/Library/Application Support/Tablet/WacomTabletSpringboard</string>

<key>RunAtLoad</key>

<true/>

...and 4 more line(s)

Contents of Library/LaunchAgents/com.adobe.ARM.UUID.plist (checksum 394026997)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.adobe.ARM.UUID</string>

<key>ProgramArguments</key>

<array>

<string>/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper</string>

</array>

<key>RunAtLoad</key>

<true/>

<key>StartInterval</key>

</dict>

</plist>

Contents of Library/LaunchAgents/com.google.keystone.agent.plist (checksum 4137945969)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.google.keystone.user.agent</string>

<key>LimitLoadToSessionType</key>

<key>ProgramArguments</key>

<array>

<string>/Users/USER/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bu ndle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftw areUpdateAgent</string>

<string>-runMode</string>

<string>ifneeded</string>

</array>

<key>RunAtLoad</key>

<true/>

<key>StartInterval</key>

<key>StandardErrorPath</key>

<key>StandardOutPath</key>

</dict>

</plist>

Global login items

/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app/

/Library/Printers/hp/hpio/HPEventHandler.app/

/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app/

Listeners

cupsd: ipp

User login items

iTunesHelper

- /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app

SpyderUtility

- /Applications/Datacolor/Spyder4Pro/Support/SpyderUtility.app

iTunes

- /Applications/iTunes.app

Dropbox

- /Applications/Dropbox.app

דואר

- /Applications/Mail.app

הודעות

- /Applications/Messages.app

Safari extensions

Evernote Web Clipper

Norton Internet Security

Pin It Button

Lockfiles: 6

Elapsed time (s): 185

safari flash plugins