Level 1

119 points

iPhone 6, ghost touching screen...

Brand new iPhone 6, 64gb, no case, received 24 hours ago, one charge cycle of use, everything works fine with the phone, except it is randomly ghost touching left side of screen. Phone has been restarted several times, updated the as shipped iOs 8.0 to iOs 8.1.1 at lunch, no change, ghost touching still happening.

Turned it on and upon initial configuration noticed ghost touching of left side of screen, phone opened up an app and was operating it as if being touched, mostly left side of screen inputs, (my hands no where near the screen) typing a text ghost touching happened again, left screen ghost touches causing all sorts of mayhem. On a web page looking at an item I recently purchased, ghost touching selected the item, and shopping cart, (thank goodness to actually place and order requires more deliberate action). Updating the apps from the app store, non stop ghost touching, launching the apps trying update. Withe he phone sitting on the desk no objects near it even ghost swiped along with more ghost touches that took it out of "updates" and launched a video of a game in "Featured Apps" Once the updates were down, the ghost touching subsided to the more sporadic random touching. During the app updates was the only real noticeable pattern and it was quite literally almost non stop entire time.

Anyone else experience this with their iPhone 6, 4.7"?

Posted on Nov 20, 2014 10:58 PM

Top-ranking reply

Jay Marie

Level 1

5 points

Posted on Nov 25, 2014 4:39 PM

I have an iPhone 6, 64GB also experiencing the same problem. I have been to apple multiple times and talked to Apple Care. They swapped the phone the first time thinking it was a glitch in the phone. After receiving the second one and it doing the same thing, they concluded that the problem was with my backup from my iPhone 4s. They had me restore the phone and "set up as new". Problem still occurred. I just went to Apple again today and got the 3rd one and started from scratch. Can you guess? YES, the problem is happening. So, i'm not sure if this is something Apple just has to work on or what because I didn't bring anything over from my previous phone. However, I am very frustrated as my phone has called people or even answered calls on its own.

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50 replies

Dec 4, 2016 5:11 PM in response to AnonYmouse3

Do you have a case on your device? My daughter has this same issue. Apps opening and texting all on its own all of the above. First we watched a YouTube video with someone experiencing this issue and he had the same case Otterbox Commuter. We did some testing because that was just too coincidental lol.

We put the phone in the case and plugged it in. Touch ID would not work or barely worked or only worked once "Slide to unlock" appeared. Then we unplugged it with the case still on and Touch ID works just fine.

Then we took the case off and plugged it in and no issues with Touch ID. Unlocks very quickly. Same when we unplugged it, no issues.

Since her ghost touches happen so intermittently I can't say if the Otterbox case is the cause but it is def messing with the TouchID while it's charging. Maybe it's too tight and messing with the sensors in the screen and home button. My 6s Plus with Rhinoshield case and glass screen protector exhibit none of these same issues my daughter is having. Hope this helps someone.

Dec 13, 2016 9:36 PM in response to BRAAP

Had the same experience. Luckily i found out that the cause was the charger. It was charged for overnight for quite often. Then this issue appeared. I tried other charger for ipad and it fix the issue.

omofred

Level 1

4 points

Mar 12, 2017 7:14 PM in response to Sidekick74

i just copied what you said by putting my [phone 6plus in portrait mode and twisting the phone side ways .

The phone started behaving properly and hopefully it should stay this way. Usually after leaving the phone for like 4-12 hours or more it will behave properly over the last one year.

Apple really need to get this issue sorted or offer a recall fix for this hardware issue.

May 22, 2017 5:32 PM in response to Nutty63

I have an iphone 6SE and live in Uganda and my phone calls people randomly, from the cell and from several apps - this can happen several times a day. This can happen after it has been sitting untouched for several minutes

Jun 30, 2017 9:21 PM in response to BRAAP

My iPhone 6 does the exact thing, nearly IMPOSSIBLE to type on the keyboard without using autocomplete (the one time it's actually useful), Can't unlock phone unless I use the thumbprint scanner. Haven't even had the phone for 4 months. Will probably be the LAST iPhone I ever buy. Thanks Apple, another example of how you prefer profit over quality

Aug 21, 2017 3:30 PM in response to BRAAP

I had the same problem with my iphone 7 plus. And i find out that ghost touching happens because of my full face tempered glass. After i remove the tempered glass everything works fine. Now i am gonna try a normal tempered glass.

Sep 23, 2017 7:33 PM in response to BRAAP

***Ghost touch is a hardware issue and can be fixed***

My iPhone 6 started acting up when it was 3 months out of Apple Care Plus. It started with intermittent screen unresponsiveness. Maddening, though hard to reproduce on command. I called Apple and got the usual nonsense: never heard of this, sounds like you need a new phone, etc. After poking around a bunch on various sites, the consensus is that the iPhone 6 has a design flaw that causes the digitizer and screen to become unreliable. Some have blamed this on dropping the phone, bending the phone, dunking the phone, or charging with an unauthorized charger. Possibly true. However, mine did it on its own. After a few months, the phone got much worse. It started acting as if it had a poltergeist. It was dialing random numbers, opening and closing apps, trying to send nonsense texts, etc. Completely worthless. I was ready to throw it in the toilet. However...

I ordered a screen and digitizer replacement via a large online retailer that is named after a famous South American river. The one I got came with a magnetic pad with a picture of the iPhone to keep track of the screws. It came with the tiny pentalobe and 000 Phillips screwdrivers, both magnetized (big help). While I was at it, I ordered a replacement battery. After watching the online videos a couple of times, I dove in. One and a half hours of microsurgery later, my iPhone 6 is FIXED!!! And it has a new battery. Total cost: $52. And to think Apple wanted me to buy a new phone.

flbcf

Level 1

0 points

Dec 5, 2014 4:09 PM in response to BRAAP

I have the same problem

And worked to restore the system and did not unravel the problem

I'm from Saudi Arabia and there is no apple store

Jun 11, 2016 11:14 PM in response to BRAAP

I Thought I was The only 1 with this problem! This has been happening to me past month and I'm Forsure taking it in the Apple Store!

IM from Winnipeg Canada.

Jun 20, 2016 4:45 AM in response to BRAAP

dI'd your iDevice Jailbroked? Did you tried to restart, did you tried to reset it, Did you try to get contacted with apple support? I suggest to one try one of my awnsers!

Nutty63

Level 1

9 points

Jun 22, 2016 12:19 PM in response to TheMinionBeast

Never jailbroken, have tried restart, restore, have sent it in cellular provider to see if they can fix/replace...

Nutty63

Level 1

9 points

Jun 25, 2016 11:45 PM in response to Odie34

Your investigations/feedback is appreciated, just hope my iPhone works nicely when I get it back...

12Noel

Level 1

8 points

Jul 5, 2016 7:12 PM in response to lilhubb012

mine have the same fate.

Nov 2, 2016 2:25 AM in response to Tong KH

hi where having the same problem.

i Experience it since last weeK

did you already solve it?

Nov 3, 2016 7:14 AM in response to BRAAP

my phone is doing pretty much the same thing but its so bad that i can't use my phone sometimes.

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iPhone 6, ghost touching screen...