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BRAAP Author

Level 1

119 points

iPhone 6, ghost touching screen...

Brand new iPhone 6, 64gb, no case, received 24 hours ago, one charge cycle of use, everything works fine with the phone, except it is randomly ghost touching left side of screen. Phone has been restarted several times, updated the as shipped iOs 8.0 to iOs 8.1.1 at lunch, no change, ghost touching still happening.

Turned it on and upon initial configuration noticed ghost touching of left side of screen, phone opened up an app and was operating it as if being touched, mostly left side of screen inputs, (my hands no where near the screen) typing a text ghost touching happened again, left screen ghost touches causing all sorts of mayhem. On a web page looking at an item I recently purchased, ghost touching selected the item, and shopping cart, (thank goodness to actually place and order requires more deliberate action). Updating the apps from the app store, non stop ghost touching, launching the apps trying update. Withe he phone sitting on the desk no objects near it even ghost swiped along with more ghost touches that took it out of "updates" and launched a video of a game in "Featured Apps" Once the updates were down, the ghost touching subsided to the more sporadic random touching. During the app updates was the only real noticeable pattern and it was quite literally almost non stop entire time.

Anyone else experience this with their iPhone 6, 4.7"?

Posted on Nov 20, 2014 10:58 PM

Top-ranking reply

Star926

Level 1

4 points

Posted on May 5, 2017 9:53 PM

This is my THIRD iPhone 6 - 64gb in space gray that has done this, and this phone is less than 24 hours in use.

My first was replaced by Asurion.

This one was given to me from ATT. They said it wasn't refurbished but who knows.

I have done resets, restores, set up like new, only use OEM chargers, don't have an otter box anymore, etc etc.

I'm at a loss. It's frustrating to be trying to read something and my phone starts jumping around to different pages. Or typing things that I'm not typing. Making calls when the phone is not even being touched.

Let me repeat, I've been using this current phone for less than 24 hours and I'm STILL having the same issues.

I run businesses from my phone. It's pretty crappy to accidentally call someone 30 times. I need my phone in better working order.

View in context

50 replies

12Noel

Level 1

8 points

Jul 5, 2016 7:12 PM in response to lilhubb012

mine have the same fate.

Tong KH

Level 1

4 points

Aug 31, 2016 1:43 AM in response to BRAAP

I can't control my device (iphone 6). Sometime it has a ghost touch , sometime it has a touch not respond , and sometime I can't touch anymore.

I don't know what is this problem ? But some people said It from it's LCD , and some people said It from it's touch ic.

Lotnik

Level 1

4 points

Sep 1, 2016 4:57 AM in response to BRAAP

I had same issue and figured one way helps temporaly. It's strict hardware issue Apple won't to admit that sell us phone with hidden defect...

But, for me help to unplug touchscreen from main board and plug in again (5 minutes to do that at home)

You have to unplug all wires connecting screen to mainboard what is really easy if You have appropriate screwdrivers.

Works for me... after One- Two weeks problem start to appear again so I do the above again and works fine 🙂

Sep 19, 2016 9:45 AM in response to BRAAP

The same thing has been happening to me! My screen is loose on the top right corner, but it has been that way for awhile. The ghost touches have been happening for about a week now, and just keep getting worse. Usually, there are two or three spots on the screen (right side) that it clicks on. Very frustrating. I took my phone to sprint and they said since this would be my first repair with an apple phone, take it there and they would do it for free. I am going to take it to my campus apple store and hopefully they can fix it.

Nov 2, 2016 2:25 AM in response to Tong KH

hi where having the same problem.

i Experience it since last weeK

did you already solve it?

Nov 3, 2016 7:14 AM in response to BRAAP

my phone is doing pretty much the same thing but its so bad that i can't use my phone sometimes.

Nov 3, 2016 7:16 AM in response to jabryan76

its been happening for a little over a month now and its the iphone 6

Jenhol

Level 1

4 points

Nov 6, 2016 11:06 AM in response to BRAAP

Have the ghost touching problem on my 6 plus, just jumped right on me today, have had it before, but then somhow it went away, this time I was enoyed as **** and ordered a new 7 plus, it will come eventually, but in the meantime.... I did some searching an stumbeled on this, and believe it or not, it worked, problem stopped, we will see if it continues or not, try some bending....

Re: iPad behaving erratically: "ghost touching"

mashah02

Level 1

4 points

Nov 9, 2016 12:05 PM in response to Zanymexican

I have the same issue with my Iphone 6+ I restored my phone twice, took it to the apple store and they are asking to replace my phone with a same one for $330 which comes with a 90day warranty. If the new phone starts acting up I have to pay another $330 to replace that one....This is wrong, if Apple is aware of defect in their product it should be their responsibility to fix it or replace it. Apple is known for their quality and it is going down. I would not buy Apple again, if I pay $800 for a phone I expect it to work for at least few years. Very disappointed with Apple service on this issue.

Nov 15, 2016 7:31 PM in response to mashah02

I'm also having the ghost touch issue with my iPhone 6 Plus. I bought the phone in October, 2014. This past September, I suddenly experienced the ghost touching problem. I thought I had been hacked or had some sort of phone virus. It lasted for about a day and a half and then disappeared. It was extremely frustrating but I thought it was gone for good. Then three days ago, it returned. I took it to the Apple Store and they told me to buy a new phone. Apple's quality has diminished so much. Instead of offering to let me purchase a new phone at full retail price, they should at least be replacing these at a steep discounted price. The phone should have lasted more than two years. There are enough complaints that this is not just the luck of the draw. They have sold a large batch of faulty devices. Shame on Apple for not stepping up to the plate to help its loyal customers!

Nov 15, 2016 8:46 PM in response to BRAAP

I'm experiencing these ghost clicks too, plugged in or not. Between the phone being unusable because I can't control the clicking, and the issue with the phone suddenly shutting off with no warning even though I have 20-30%, this will very likely be my last iPhone. After 9 years and 5 phones I'm very sad to say that, but these issues are beyond infuriating and disruptive.

Dec 4, 2016 5:11 PM in response to AnonYmouse3

Do you have a case on your device? My daughter has this same issue. Apps opening and texting all on its own all of the above. First we watched a YouTube video with someone experiencing this issue and he had the same case Otterbox Commuter. We did some testing because that was just too coincidental lol.

We put the phone in the case and plugged it in. Touch ID would not work or barely worked or only worked once "Slide to unlock" appeared. Then we unplugged it with the case still on and Touch ID works just fine.

Then we took the case off and plugged it in and no issues with Touch ID. Unlocks very quickly. Same when we unplugged it, no issues.

Since her ghost touches happen so intermittently I can't say if the Otterbox case is the cause but it is def messing with the TouchID while it's charging. Maybe it's too tight and messing with the sensors in the screen and home button. My 6s Plus with Rhinoshield case and glass screen protector exhibit none of these same issues my daughter is having. Hope this helps someone.

Lanice03

Level 1

4 points

Dec 4, 2016 8:11 PM in response to Zanymexican

Mine is doing the same thing!

Dec 13, 2016 9:36 PM in response to BRAAP

Had the same experience. Luckily i found out that the cause was the charger. It was charged for overnight for quite often. Then this issue appeared. I tried other charger for ipad and it fix the issue.

Mar 29, 2017 11:46 AM in response to lilhubb012

You can send it to me ill send them all to repair shop.

iPhone 6, ghost touching screen...