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Level 1

119 points

iPhone 6, ghost touching screen...

Brand new iPhone 6, 64gb, no case, received 24 hours ago, one charge cycle of use, everything works fine with the phone, except it is randomly ghost touching left side of screen. Phone has been restarted several times, updated the as shipped iOs 8.0 to iOs 8.1.1 at lunch, no change, ghost touching still happening.

Turned it on and upon initial configuration noticed ghost touching of left side of screen, phone opened up an app and was operating it as if being touched, mostly left side of screen inputs, (my hands no where near the screen) typing a text ghost touching happened again, left screen ghost touches causing all sorts of mayhem. On a web page looking at an item I recently purchased, ghost touching selected the item, and shopping cart, (thank goodness to actually place and order requires more deliberate action). Updating the apps from the app store, non stop ghost touching, launching the apps trying update. Withe he phone sitting on the desk no objects near it even ghost swiped along with more ghost touches that took it out of "updates" and launched a video of a game in "Featured Apps" Once the updates were down, the ghost touching subsided to the more sporadic random touching. During the app updates was the only real noticeable pattern and it was quite literally almost non stop entire time.

Anyone else experience this with their iPhone 6, 4.7"?

Posted on Nov 20, 2014 10:58 PM

Best reply

Star926

Level 1

4 points

Posted on May 5, 2017 9:53 PM

This is my THIRD iPhone 6 - 64gb in space gray that has done this, and this phone is less than 24 hours in use.

My first was replaced by Asurion.

This one was given to me from ATT. They said it wasn't refurbished but who knows.

I have done resets, restores, set up like new, only use OEM chargers, don't have an otter box anymore, etc etc.

I'm at a loss. It's frustrating to be trying to read something and my phone starts jumping around to different pages. Or typing things that I'm not typing. Making calls when the phone is not even being touched.

Let me repeat, I've been using this current phone for less than 24 hours and I'm STILL having the same issues.

I run businesses from my phone. It's pretty crappy to accidentally call someone 30 times. I need my phone in better working order.

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50 replies

Jul 22, 2015 8:27 AM in response to BRAAP

Same here too, and actually since my FIRST iPhone 6 fell into the ocean, this is my 2nd. And BOTH did it. Not plugged into anything. Waiting to see if the restart I just did will settle the spectre down again, because frustratingly during conference calls, it was opening my contact list randomly, putting me on mute, etc etc. Hopefully Apple is working on a fix still within iOS 9, and this isn't an embedded hardware problem.

Feb 8, 2016 5:18 PM in response to BRAAP

So I've been having a major issue with my iPhone 6. Less than a year of having it, it started doing ghost touching but only in a certain spot. It wasn't anything that bad to me so I never bothered to return it (which was so dumb of me). I got the phone in October 2014 and here I am in February 2016 and now the screen is completely irresponsive and I can't use it at all. I usually just get frustrated, turn it off, and go to bed. This has never happened to me before with any other of my iphones. I've never dropped it on was or anything, it may have had a couple of hard drops, and has a super tiny crack in the bottom right corner that I'm not really sure how it got there in the first place (my phone started acting funny way after that crack appeared).

twin41

Level 1

9 points

Feb 28, 2016 8:23 PM in response to dwfegrhtyhtegrgetf34

I've had this happen a few times. It has only happened in low light conditions with a single intense spot of light hitting it. Whether the sun reflecting or a spot of light hitting it directly. Any one else with a similar experience?

Apr 21, 2016 7:52 PM in response to BRAAP

I'm having the same problem. I've had my phone for over a year and it has always locked up very often. About a month ago apps started to open and close at will. Went to my local MacHq store, dont have an Apple Store very close, and they detached and reattached the screen and that fixed the problem for about a month. Then my phone started locking up and now it's back to apps opening on their own again. I deleted the face book app and that helped for about 5 minutes. Then back to the same problems as usual.

Has anyone found a fix for this yet?

May 25, 2016 3:39 PM in response to BRAAP

This happened to me after I replace the original broken screen of my iPhone 6 (16GB). The ghost clicking over the screen happens only when I turn on the 4G (I'm EU, Portugal). If turn for 3G the problem is much less frequent. If I disable "Mobile Data" looks work fine, except I fell some extra sensibility on the keypad when typing messages, but no ghost clicking. I have read that the increased temperature (can be caused by 3G/ 4G) could affect some hardware parts to cause this annoying ghost touch over the screen. The fix is not yet very clear. I reset all the iPhone 6 settings. Nothing solved that stupid problem yet. Couldn't find any video explaining clearly the solution for this touch screen problem.

Jun 11, 2016 11:14 PM in response to BRAAP

I Thought I was The only 1 with this problem! This has been happening to me past month and I'm Forsure taking it in the Apple Store!

IM from Winnipeg Canada.

Nutty63

Level 1

9 points

Jun 20, 2016 12:08 AM in response to BRAAP

I own a iPhone6 128Gb, have had it for about 18 months, about 10 days ago it started acting very bizarrely, ghosting, etc. as described above. I have reset all settings and have also carried out a restore with the latest iOS 9.3.2 - but all to no avail...

It has happened in the past, but seemed to fix itself. Now its more regular and incredibly annoying, especially when it rings somebody, that you don't want to ring/talk to....

Jun 20, 2016 4:45 AM in response to BRAAP

dI'd your iDevice Jailbroked? Did you tried to restart, did you tried to reset it, Did you try to get contacted with apple support? I suggest to one try one of my awnsers!

Nutty63

Level 1

9 points

Jun 22, 2016 12:19 PM in response to TheMinionBeast

Never jailbroken, have tried restart, restore, have sent it in cellular provider to see if they can fix/replace...

Odie34

Level 1

4 points

Jun 24, 2016 6:22 PM in response to Nutty63

I believe that I figured out the cause in my case... Perhaps you can see if it applies to you.

It seems that my "ghost touches" only occur when I'm using 3G, and even then, only when the signal is weak. Having made this connection, I did a Google search and found a few places where people said that the chip that monitors the touchpad is near the 3G antenna, and that interference from the antenna can cause the chip to think that the screen is being touched. The problem occurs more in areas with weak signals because the phone outputs a higher level of RF (and thus generates more interference) in those areas.

Is it possible that you've been is areas of weak 3G signals over the past 10 days?

Nutty63

Level 1

9 points

Jun 24, 2016 11:56 PM in response to Odie34

I would say that was a very strong possibility, as I live in South Africa (not in a city/major town) and perhaps it is the cause, I haven't got the phone as I sent it away to be fixed, so cannot test right now.

However, if what you suggest is true, surely it would be happening to a lot more iPhones?

Odie34

Level 1

4 points

Jun 25, 2016 11:26 AM in response to Nutty63

I'm thinking that some chips may be more sensitive to this than others. (Perhaps this is only a problem with certain production runs.) Also, it doesn't happen with 4G... Only 3G when the signal is weak. This is unusual enough that it's not surprising that it's not happening to a high percentage of people with iPhones. Of course, it's also possible that I'm wrong. I'm trying to piece together a cause, and this matches up with just about every occurrence that I've heard about. That's why I was curious if you've been using more weak 3G since the problem got worse for you.

Nutty63

Level 1

9 points

Jun 25, 2016 11:45 PM in response to Odie34

Your investigations/feedback is appreciated, just hope my iPhone works nicely when I get it back...

Jun 27, 2016 9:11 PM in response to BRAAP

I am constantly having this problem. Plugged in. Not plugged in. On wifi. On LTE. On 4g. On 3g.

I restored the phone multiple times. (I just did it again. It set its own passcode. Thankfully I've figured it out.) I turned it off and back on. I took it to the Apple store and they called it an "oversensitive screen" and that it apparently only happens on iPhone 6 plus (which is obviously false). They told me because the phone isn't under warranty that I have to replace it.

This only started happening to me when I updated to 9.3.2. My phone is becoming unusable and it's really making me angry. It makes me want to get rid of all of my Apple products due to lack of customer service. It is a problem with the phone yet it is clearly just my problem that I am meant to deal with alone. Anyone want an iPhone 6 plus, iPad mini, MacBook Air or Apple TV? I'm about to ditch all of these Apple products because Apple clearly doesn't want to help me.

Jul 4, 2016 9:07 PM in response to BRAAP

I am having the exact same problem. I have the iPhone 6. I think I may have found a fix. I did it a couple days ago and the ghost touches stopped completely. I have no idea why it worked, or if the problem will return, but so far so good. I held the phone in landscape mode with both hands. I then twisted the phone lengthwise very slightly back and forth a couple times. The problem stopped immediately and before this I was having the issue continuously. I will post an update in a few days whether or not the issue returns. Hope this works for you too.

iPhone 6, ghost touching screen...