iPhone 6, ghost touching screen...

Brand new iPhone 6, 64gb, no case, received 24 hours ago, one charge cycle of use, everything works fine with the phone, except it is randomly ghost touching left side of screen. Phone has been restarted several times, updated the as shipped iOs 8.0 to iOs 8.1.1 at lunch, no change, ghost touching still happening.


Turned it on and upon initial configuration noticed ghost touching of left side of screen, phone opened up an app and was operating it as if being touched, mostly left side of screen inputs, (my hands no where near the screen) typing a text ghost touching happened again, left screen ghost touches causing all sorts of mayhem. On a web page looking at an item I recently purchased, ghost touching selected the item, and shopping cart, (thank goodness to actually place and order requires more deliberate action). Updating the apps from the app store, non stop ghost touching, launching the apps trying update. Withe he phone sitting on the desk no objects near it even ghost swiped along with more ghost touches that took it out of "updates" and launched a video of a game in "Featured Apps" Once the updates were down, the ghost touching subsided to the more sporadic random touching. During the app updates was the only real noticeable pattern and it was quite literally almost non stop entire time.


Anyone else experience this with their iPhone 6, 4.7"?

Posted on Nov 20, 2014 10:58 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 25, 2014 4:39 PM

I have an iPhone 6, 64GB also experiencing the same problem. I have been to apple multiple times and talked to Apple Care. They swapped the phone the first time thinking it was a glitch in the phone. After receiving the second one and it doing the same thing, they concluded that the problem was with my backup from my iPhone 4s. They had me restore the phone and "set up as new". Problem still occurred. I just went to Apple again today and got the 3rd one and started from scratch. Can you guess? YES, the problem is happening. So, i'm not sure if this is something Apple just has to work on or what because I didn't bring anything over from my previous phone. However, I am very frustrated as my phone has called people or even answered calls on its own.

50 replies

Nov 15, 2016 7:31 PM in response to mashah02

I'm also having the ghost touch issue with my iPhone 6 Plus. I bought the phone in October, 2014. This past September, I suddenly experienced the ghost touching problem. I thought I had been hacked or had some sort of phone virus. It lasted for about a day and a half and then disappeared. It was extremely frustrating but I thought it was gone for good. Then three days ago, it returned. I took it to the Apple Store and they told me to buy a new phone. Apple's quality has diminished so much. Instead of offering to let me purchase a new phone at full retail price, they should at least be replacing these at a steep discounted price. The phone should have lasted more than two years. There are enough complaints that this is not just the luck of the draw. They have sold a large batch of faulty devices. Shame on Apple for not stepping up to the plate to help its loyal customers!

Nov 6, 2016 11:06 AM in response to BRAAP

Have the ghost touching problem on my 6 plus, just jumped right on me today, have had it before, but then somhow it went away, this time I was enoyed as **** and ordered a new 7 plus, it will come eventually, but in the meantime.... I did some searching an stumbeled on this, and believe it or not, it worked, problem stopped, we will see if it continues or not, try some bending....


Re: iPad behaving erratically: "ghost touching"

May 25, 2016 3:39 PM in response to BRAAP

This happened to me after I replace the original broken screen of my iPhone 6 (16GB). The ghost clicking over the screen happens only when I turn on the 4G (I'm EU, Portugal). If turn for 3G the problem is much less frequent. If I disable "Mobile Data" looks work fine, except I fell some extra sensibility on the keypad when typing messages, but no ghost clicking. I have read that the increased temperature (can be caused by 3G/ 4G) could affect some hardware parts to cause this annoying ghost touch over the screen. The fix is not yet very clear. I reset all the iPhone 6 settings. Nothing solved that stupid problem yet. Couldn't find any video explaining clearly the solution for this touch screen problem.

Jun 24, 2016 6:22 PM in response to Nutty63

I believe that I figured out the cause in my case... Perhaps you can see if it applies to you.


It seems that my "ghost touches" only occur when I'm using 3G, and even then, only when the signal is weak. Having made this connection, I did a Google search and found a few places where people said that the chip that monitors the touchpad is near the 3G antenna, and that interference from the antenna can cause the chip to think that the screen is being touched. The problem occurs more in areas with weak signals because the phone outputs a higher level of RF (and thus generates more interference) in those areas.


Is it possible that you've been is areas of weak 3G signals over the past 10 days?

Jun 25, 2016 11:26 AM in response to Nutty63

I'm thinking that some chips may be more sensitive to this than others. (Perhaps this is only a problem with certain production runs.) Also, it doesn't happen with 4G... Only 3G when the signal is weak. This is unusual enough that it's not surprising that it's not happening to a high percentage of people with iPhones. Of course, it's also possible that I'm wrong. I'm trying to piece together a cause, and this matches up with just about every occurrence that I've heard about. That's why I was curious if you've been using more weak 3G since the problem got worse for you.

Jun 27, 2016 9:11 PM in response to BRAAP

I am constantly having this problem. Plugged in. Not plugged in. On wifi. On LTE. On 4g. On 3g.


I restored the phone multiple times. (I just did it again. It set its own passcode. Thankfully I've figured it out.) I turned it off and back on. I took it to the Apple store and they called it an "oversensitive screen" and that it apparently only happens on iPhone 6 plus (which is obviously false). They told me because the phone isn't under warranty that I have to replace it.


This only started happening to me when I updated to 9.3.2. My phone is becoming unusable and it's really making me angry. It makes me want to get rid of all of my Apple products due to lack of customer service. It is a problem with the phone yet it is clearly just my problem that I am meant to deal with alone. Anyone want an iPhone 6 plus, iPad mini, MacBook Air or Apple TV? I'm about to ditch all of these Apple products because Apple clearly doesn't want to help me.

Sep 1, 2016 4:57 AM in response to BRAAP

I had same issue and figured one way helps temporaly. It's strict hardware issue Apple won't to admit that sell us phone with hidden defect...

But, for me help to unplug touchscreen from main board and plug in again (5 minutes to do that at home)

You have to unplug all wires connecting screen to mainboard what is really easy if You have appropriate screwdrivers.


Works for me... after One- Two weeks problem start to appear again so I do the above again and works fine 🙂

Sep 19, 2016 9:45 AM in response to BRAAP

The same thing has been happening to me! My screen is loose on the top right corner, but it has been that way for awhile. The ghost touches have been happening for about a week now, and just keep getting worse. Usually, there are two or three spots on the screen (right side) that it clicks on. Very frustrating. I took my phone to sprint and they said since this would be my first repair with an apple phone, take it there and they would do it for free. I am going to take it to my campus apple store and hopefully they can fix it.

Nov 9, 2016 12:05 PM in response to Zanymexican

I have the same issue with my Iphone 6+ I restored my phone twice, took it to the apple store and they are asking to replace my phone with a same one for $330 which comes with a 90day warranty. If the new phone starts acting up I have to pay another $330 to replace that one....This is wrong, if Apple is aware of defect in their product it should be their responsibility to fix it or replace it. Apple is known for their quality and it is going down. I would not buy Apple again, if I pay $800 for a phone I expect it to work for at least few years. Very disappointed with Apple service on this issue.

Nov 15, 2016 8:46 PM in response to BRAAP

I'm experiencing these ghost clicks too, plugged in or not. Between the phone being unusable because I can't control the clicking, and the issue with the phone suddenly shutting off with no warning even though I have 20-30%, this will very likely be my last iPhone. After 9 years and 5 phones I'm very sad to say that, but these issues are beyond infuriating and disruptive.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 6, ghost touching screen...

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.