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Level 1

11 points

itunes is currently unavailable

My Apple TV 3 has been playing up for a few days, possibly since the latest update - not sure.

Basically, i can no longer play any purchased TV/movies or iTunes Match music via the Apple TV (still fine via my other Apple devices - Mac, iPad 2, iPhone 4S) and the following message appears, accompanied with a black screen and yellow triangle "iTunes is currently unavailable. Try again later."

I've searched the forms boards and found a bunch of possible solutions that haven't worked: reset and/or restart Apple TV, Sign out and back in to iTunes on both the Apple TV and my Mac, switched Dolby Digital from Auto, On and Off - nothing has worked.

Could this be an Apple server authentication issue? On purchased movies and TV, it's at the authentication stage that things seem to stop.

Any help/advice would be hugely appreciated. Right now, iTunes Match and Apple TV aren't doing the job I paid for.

Posted on Nov 21, 2014 3:33 AM

Best reply

Winston Churchill

Level 10

122,493 points

Posted on Nov 21, 2014 7:09 AM

Try the following steps, check whether things are working after each step where appropriate, before trying the next.

Restart the Apple TV (Settings > General > Restart).
Restart the Apple TV by removing ALL the cables for 30 seconds.
Restart your router. (Also try removing it’s power cord for at least 30 seconds)
Reset the Apple TV (Settings > General > Reset > Reset all settings)
Restore the Apple TV (Settings > General > Reset > Restore)

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263 replies

kla809

Level 1

0 points

Mar 21, 2015 2:37 PM in response to Gordon Hamachi

Gordon Hamachi, you're a genius. I've been trying to get my purchased show to play on my AppleTV for 3 days with no luck. After finding your post, I tried coming at the show from another direction (I did a search for it & hit Play from that result), it worked!! I hope they fix this bug quickly.

Mar 21, 2015 4:03 PM in response to Gordon Hamachi

Gordon Hamachi, you, sir, are the bomb! I have AppleTV 3 and the suggestion that immediately worked was adding the show to Favorites and playing from there.

CaroDyck

Level 1

0 points

Mar 21, 2015 5:37 PM in response to Gordon Hamachi

Thanks for the suggestions to work around the problem Gordon! Accessing my purchased content from Favorites rather than from the Purchased list solved the "iTunes not available...try later" error message

Now if only I could get the latest software update for AppleTV to actually download (and successfully install) I'll be content

gsof

Level 1

0 points

Mar 21, 2015 7:41 PM in response to AppleNovice

tried t all this thing *****!!!!!!!

liadaine

Level 1

8 points

Mar 21, 2015 8:14 PM in response to Gordon Hamachi

Thanks so much Gordon! Tried using Favorites and the Search page and I was able to load my purchased episodes. This all seems to have started after I rented a movie from iTunes using Apple TV. Won't be doing that again.

We've gone from Rogers to Bell to Apple TV and I have to say they all have their problems. I'm getting sick of having to Restart Apple TV every week or so. I'm also confused as to why some purchased programs can be run from the Purchased page but others gave me the error.

Oh well, hope the next glitch doesn't show up for awhile. Thank God for the Internet and the Apple community of users.

Mar 22, 2015 8:32 AM in response to Gordon Hamachi

Excellent fix - works like a charm.

May 21, 2015 5:59 PM in response to Gordon Hamachi

Gordon,

my problem is similar: I get the " unavailable" message only for my music content! I mean I'm listening to an album, the music stops, I get this message but if I

move to the movies section I can see any movie I have purchased or watch a trailer.

if I go back to the songs, they are still " gone". If I restart or reboot the ATV sometimes it works sometimes it doesn't.

would really appreciate it if you have any idea whats going on because Apple sure as **** doesn't !

regards

Nov 21, 2015 10:19 PM in response to Chipmunksdad

What bugs me is all my shows play but the odd episodes here and there in purchased seasons.

Show 1-3 fine. Show 4 - no joy. Show 5-8 fine.

so weird.

itunes is currently unavailable