Can't trust computer due to broken screen

What would be so difficult for apple to put out a product that can be logged into via the PC. He knows his passcode and the computer is obviously recognizing that its his phone. Why cant a phone passcode prompt pop up on the screen. This would make it so much more user friendly. Regardless the phone is broken and apple will make money when he buys a new one. Its also a shame that Genius Bar cant recover data at the apple retail stores. I went to one about a similar issue and the tech said 40% of the people only care to get the data off the phone since their previous week or two since their last backup. Silly to have to backup nightly.

Its brain dead replies like this one that make me cringe every time i see an Apple Discussion link on a google query I enter. Before you use big words that you don't understand (such as electrons) and criticize users for not following profiteering mitigation strategies laid out by Apple (such as iCloud, whose backup system doesn't overwrite your previous backup but instead just stuffs it until its full then queries you to spend more for more space), consider doing some due diligence and finding solutions such as this;

https://www.amazon.com/Griffin-Keyboard-Devices-Lightning-Connector/dp/B00INUZJW I/ref=sr_1_1/162-4652877-8640425?ie=UTF8&qid=1488760057&sr=8-1&keywords=iphone+w ired+keyboard

Where you can buy a wired keyboard, attach it and push enter....

Alright Mr. Michael Black, I'm going to weigh in on this one here seeing as you have no problem coming back to threads months later to get the last word in. I came across this thread in hopes to find someone who has deep knowledge of iOS or at the very least the yearning to help fellow Apple users. I read through the comments and the only reason I was compelled enough to spend 30 minutes updating an old Apple ID using redundant security measures that could have been easily bypassed by anyone who has known me 20+ years, create a username for this sport page, and then write out this post is because you are a TRUSTED member with 29k points (whatever the **** those are).

The thing is, is I work in tech for a living and I have never come across someone so ignorant to a subject that they decide to not only get hostile towards other members, but they also forget the purpose of a support forum. Dude, this is not the place for whatever it is you're doing. I can tell you that you are doing nothing but further perpetuating the opinion of true tech enthusiasts that Apple consumers and enthusiasts are ill-informed and elitists. I have a specific problem wherein an old iPhone 6s has a badly damaged screen and although the phone has a current backup. The phone has some photos that were stored in a 3rd party application that acts as a vault. No back up will ever bring those back and the phone just isn't worth it to me to replace the screen for photos that I'd have no problem losing forever.

But something that irks me is that I use a Windows machine and a Linux machine for daily/work computers, an android phone, NUMEROUS software programs, and I can't even count how many other pieces of hardware on a daily basis. I have yet to come across a platform that I haven't needed to consult a developer or a user for some sort of troubleshooting. And news flash Michael, you nor Apple products are special. But you seem to think so and it's hilarious. I can't even imagine how angry it must make you to see all these lowly peasants using this GOD GIVEN technology, how dare they use their own electronics they way they want to! In all seriousness, grow up man. This isn't the place to remind people of disaster preparedness when the disaster has already happened. This is where they come for the solutions. I had hoped to find a work-around that would have been available to any other piece of software or hardware not branding the apple. But the only helpful solutions came from people who brushed your comments off and went and talked to professionals. You need to reevaluate your demeanor, I wouldn't be surprised to find that your regularly troll this forum if I looked at your posting history, you're giving people who care to give advice for a living or even a hobby a bad name. And you've done nothing more than strengthen that stereotype in my mind that Apple Fanboys such as yourself know so little about tech that it is frustrating to hear you ramble.

Also, if anyone is reading this, a wired keyboard with the proper attachment or dongle (don't even get me started on dongle's) will do the trick. You can also try having the local repair store as it was said on this thread many times. And don't worry about backups if you don't want to worry about backups, they're important, yes, but ultimately you own the device and don't have to be made to feel that all hope is lost because there wasn't a proper backup. Backup services are available everywhere and for a lot less than Apple offers.

And to Michael, I hope it gives you no satisfaction that I will never read a reply that you may mash out. I win. And please educate yourself, there's more out there than this little bubble called Apple, and it's beautiful:

https://www.debian.org/distrib/

https://www.microsoftstore.com/store/msusa/en_US/pdp/Windows-10-Pro/productID.31 9935900

https://www.android.com/

https://madeby.google.com/phone/

Cheers

You're apparently not paying attention. You have to back up BEFORE you have a problem. Complaining that you can't back it up after you break it is a pointless waste of electrons. If you had set it up to backup before you broke it, you wouldn't have this problem.

There is no “real” solution to recover data - the data is inherently unrecoverable. On an iOS device with a secure enclave hardware/firmware system, the data is encrypted. To decrypt that data, you must be able to unlock the device with a fingerprint, or by entering the password on the touch screen. If you cannot do that, any software recovery scan is only able to recover, at best, unintelligible encrypted gibberish. Even the FBI forensics has admitted they have no way to recover such data from a device. The password or fingerprint is tied to the hardware secure enclave - without it, the data remains encrypted and unrecoverable (see https://www.apple.com/business/docs/iOS_Security_Guide.pdf if interested).

Go go ahead and pay if you think it will help, but the reality is, with a broken screen and no backup on an iPhone 5s or newer which has a screen lock passcode in effect, that data is gone and unrecoverable. The encryption used to protect your privacy and data ensures that it is unrecoverable.

That is why, to reiterate, backups are essential if you actually value the data on your device. Recovering data from a damaged device with data encryption for security is not possible. That is the whole point of encrypted data storage. It’s also why backups need to be made, regularly, when everything is intact and working fine, so you already have them when disaster strikes.

dudiebum10 wrote:

I have recently purchased an iPhone 5S as an upgrade to my iPhone 4. This is because I dropped my iPhone4 and the screen now only flashes white light - I can't do anything on the phone as I can't see the screen, but I can still unlock the screen and enter my passcode - if i get it wrong, the phone still vibrates.

I am trying to connect my iPhone4 to iTunes (as I have a lot of photos on the phone that I don't want to lose), but it is saying "To allow access, please respond on your phone". - obviously with a broken screen, I don't know how to do that, and I can't see anything so there is no button for me.

What can i do?

There's nothing to do. You should be making regular backups of your device, either to iCloud or iTunes. This issue is no different, in this case, than if the device had been damaged so badly it wouldn't even turn on, or if it had been lost.

What would you have done if the device was water-damaged or lost?

No. The computer is not recognizing that it's his phone, it's recognizing that it is a phone.

iCloud backups are automatic and require zero user intervention once it's set up. How much easier do they have to make it?

Oh for crying out loud, are you still shilling for your "independent repair" business? Give it a break.

iPhones are not user serviceable. Apple does not sell iPhone parts. You use counterfeit, stolen, or salvaged parts (there are no other options).

Apple has made it brain dead simple to back up iOS devices. iCloud backup will do it automatically completely without user intervention once it's set up. There is absolutely no excuse for not backing up an iPhone on a regular basis.

Now please take your trolling somewhere where it's wanted.

milksnatcher wrote:

..., whose backup system doesn't overwrite your previous backup but instead just stuffs it until its full then queries you to spend more for more space), consider doing some due diligence and finding solutions such as this;

Utter and complete nonsense. An iCloud backup is an incremental backup system. It does not merely append new backups to the existing backup file, and never has. You have no idea what you're even talking about.

If your backup was corrupted and filled your free 5GB of space, that was an erroneous issue specific to your backup and your iCloud space. Such a situation is usually remedied by simply deleting the backup file, and making a new, initial, backup.

I have the same issue, I can't press 'trust' on my broken phone as the screen is cracked really badly. I've tried a few data recovery tools but they all ask you to press trust as well. Does anyone have a REAL solution to this problem? All Genius Bar recommended was going to a data recovery specialist called Payam Data Recovery which will cost AU$650 just to get my photos.

Thank you and well said. I am glad some1 spoke up. There are too many possible scenarios to assume that every person who has an issue with non-backed up vital info is a fool.

The same thing has happened to me. To think i have the phone, its not been stolen or lost and info that hasnt been backed up since lastnight is now lost unless i pay an arm and a leg for either repairs or or or when insurance will just replace the phone

It's a little late for that now. Have you not been backing it up on a regular basis?

No. There isn't.

The whole idea of backing up is to make sure you have a safe copy of your data before a disaster occurs.