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Can't trust computer due to broken screen

I have recently purchased an iPhone 5S as an upgrade to my iPhone 4. This is because I dropped my iPhone4 and the screen now only flashes white light - I can't do anything on the phone as I can't see the screen, but I can still unlock the screen and enter my passcode - if i get it wrong, the phone still vibrates.


I am trying to connect my iPhone4 to iTunes (as I have a lot of photos on the phone that I don't want to lose), but it is saying "To allow access, please respond on your phone". - obviously with a broken screen, I don't know how to do that, and I can't see anything so there is no button for me.


What can i do?

Posted on Nov 22, 2014 4:08 AM

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Posted on Aug 4, 2015 1:22 AM

What would be so difficult for apple to put out a product that can be logged into via the PC. He knows his passcode and the computer is obviously recognizing that its his phone. Why cant a phone passcode prompt pop up on the screen. This would make it so much more user friendly. Regardless the phone is broken and apple will make money when he buys a new one. Its also a shame that Genius Bar cant recover data at the apple retail stores. I went to one about a similar issue and the tech said 40% of the people only care to get the data off the phone since their previous week or two since their last backup. Silly to have to backup nightly.

63 replies

Oct 18, 2015 11:48 AM in response to Redpxl

I am with you. Everyone attacks the OP for "not backing up" when the real issue is: "Why did Apple change it so now you have to respond from the phone?" Seems to me, there should be a work around in case you CAN'T respond from the phone. Why not offer a feature to log into your iCloud account to verify and trust the connection? Every time I sign into a different iOS device, I get a bazillion emails telling me I did, so why not make it work two ways? As another poster suggested, it wouldn't be that difficult an update for Apple. I agree, especially since they updated the software to require the trust feature in the first place.


Sure, iCloud backups are "easy" and someone asked how could Apple make it any easier? I'll tell you how, by not forcing you to back up an entire 64GB or 128GB iPhone to only 5GB of free iCloud storage. But you're always free to "buy" more storage, just as you're always free to pay Apple to repair your phone's screen (hmmm..). And as for manual backups, as someone else stated, it's a pain to manually sync to iTunes every single day.


Shameless Apple apologists disgust me with their useless apples to oranges comparisons. Sure, if he soaked or lost his phone, he'd be out of luck, but that's clearly not the case here. So why bring it up? If my aunt... Well, you know the rest. Stick to the actual circumstances, not hypotheticals. The phone could still easily export backup data if not for this ridiculous additional layer of "security" that Apple added that does more harm than good. In the past, if your iPhone was locked and connected to a computer, you could enter the unlock code on the PC to sync. So how does simply adding a worthless extra "trust" step from the phone improve security?


Apple makes so much money because too many people are lining up to prove P.T. Barnum's famous quote to be all too true... I personally believe in holding companies accountable for bad decisions, like this one.

Dec 12, 2015 10:27 AM in response to dudiebum10

This happened to me as well. If you have any of the side of the screen you can still touch i was able to get to settings/accessibility and turned on full screen zoom with controller since those buttons are off to one side. Then the trust box can be magnified to the side of the screen which hopefully is a least partially responsive for that one click.

Jan 3, 2016 10:34 AM in response to KiltedTim

As a former U.S. Marine myself...you are being a jerk! What if they did make nightly backups, went to his daughter's birthday party the next day, then on the way home he/she broke their phone? Then your arguments would be a "waste of electrons"!


Their suggestions are valid and YOU are the one who needs to get over yourself!! Earning the Title, is not a license to be an idiot and give the Marine Corps bad publicity!! So if you are going to be a jerk to everyone, then find a different pic....or else remember what "Honor, Courage, and Commitment" means!!

Jan 3, 2016 10:47 AM in response to MCEG STUDENT

The fact is, they did NOT bother backing it up even though Apple makes it brain dead simple to do so. Throwing an irrelevant hypothetical situation into the mix accomplishes absolutely nothing. would think that you would have learned the importance of taking responsibility for your own actions in the corps. Honor, Courage, and Commitment does not mean excusing laziness.

Feb 1, 2016 10:07 AM in response to dudiebum10

The same problem occurred with my son's phone. Badly cracked screen so no visible way to "trust". Can't believe all the haters out there. iCloud really? I've tried to back up our phones - there's not enough storage and who needs yet another monthly subscription on top of mobile/cable/internet/dropbox/etc. The fact is there should be a hard-button way to "trust" the computer. There's nothing magical about touching the screen. That fact that your touchID does not initiate the trust is quite amazing since there's nothing more secure than that. But maybe it's to sell more iCloud storage...

Can't trust computer due to broken screen

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