Can't trust computer due to broken screen

I agree with Mr. Crump.

Why cant apple come out with some piece of software built into iTunes or a separate app, that when you connect your iPhone or iPad up and are unable to access its screen, this program will mimic the screen on your apple device. A screen pops up and then you enter your code and then the computer and the iPhone or iPad automatically trust each other. Easy Peasy!!!!

I have heard the argument - "well why didn't you back up on a regular basis", or "why don't you back up to the cloud" ...

Face it, most people don't back up like they should, as its usually after an accident or something happens. Those who don't back up to the cloud probably have a lot more data on their phone and don't want to pay additional for the space after the 5GB (I know I don't want to). People who do local backups just get lazy and don't always connect to their pc as much as they should. With that said peole should have some way to restore their data (Now if they lose their phone, and dont have a backup its on them, and that argument is for another day).

Trying to restore data from your apple device is no different form a pc crashing. PC's crash all the time, and people can take their hard drive out and a lot of times salvage the data from their hard drive very easily. other time it requires advanced restoration methods....But i dont see why apple makes it so difficult. Its my phone, I cant get in because the screen is cracked. I should have other options to get into the phone and salvage my own data. Why should i have to go out and spend $80+ to get my screen fixed just so I can tell the phone to "Trust this PC" There should be other ways. Apple needs to have some better solutions for users.

Just my thought...

Bottom line is that for any information stored electronically, be it on a smart phone, a tablet, a laptop or desktop computer - doesn't matter. If you are NOT backing up YOUR information, sooner or later you will lose it. And nobody honestly cares about your data other than you, so if you don't safeguard it with a sound backup strategy, nobody is going to graciously step in an magically save your stuff for you.

People complain here every single day, all because they cannot be bothered to actually backup their own data. Nobody else is going to assume responsibility for it, so if you refuse to backup, then don't cry when you lose data. It's really that basic and simply.

Systems will undoubtedly change over time, but that doesn't change the plain reality of the present - there are methods to backup now, there may be better ways in the future. Either way, it is your data, so do whatever you need to do NOW in order to protect it. Or, at least don't complain when you lose data because you did not backup.

Again in this instance my data is not lost, i did not lose my phone..... my screen is broken therefore not allowing me to get anything. That is my point...I get it, backing up is important...but my data is not lost, its in accessible due a security flaw that can easily be resolved.I am not arguing the importance of backup, I agree, but at the same time, their should also be alternative ways of getting data off. The fact Apple would like me to spend money on replacing my screen in order for me to get data off seems a little absurd, especially if I already went out and bought a new phone.

AGAIN Mr. Black I agree backup is important, but sometimes having additional options help.

michaelfromlunenburg wrote:

Again in this instance my data is not lost, i did not lose my phone..... my screen is broken therefore not allowing me to get anything. That is my point...I get it, backing up is important...but my data is not lost, its in accessible due a security flaw that can easily be resolved.I am not arguing the importance of backup, I agree, but at the same time, their should also be alternative ways of getting data off. The fact Apple would like me to spend money on replacing my screen in order for me to get data off seems a little absurd, especially if I already went out and bought a new phone.

AGAIN Mr. Black I agree backup is important, but sometimes having additional options help.

And my point is, you can dance around the semantics of it all you want, but your data IS lost to you at this point or at least probably is if a simple screen repair does not fix your issue. Had you simply been backing up regularly all along, the damage and subsequent fix would be moot as far as your data is concerned. A backup in hand before the screen broke would render your current problem nothing more than a hardware repair or replacement, with no data issue attached to it at all.

This is the whole point of a backup - it's there ensuring the integrity of your data regardless of what may, or may not happen. Once something has happened, arguing about what you should or should not be able to do is pointless - your data is jeopardized.

People say here all the time that they understand and agree that backups are important, yet they routinely and steadfastly do not make them. 90+% of all the posts on these forums would likely be relatively simple and straightforward fixes if people just backed up regularly.

wow, really? all you guys have to say is "backup, backup, backup" people bene here telling you that they been backing up but cannot access their data because of apple's security flaws and all you can respond to that is "backup, backup,backup"

well let me show you how the "backup" excuse is not as great as you think it is, my sister in laws phone got smashed and she was one of the people who does a backup daily to icloud, its set to automatic as a matter of fact, her phone got ran over and i cannot retrieve her data because icloud only gives me backups from 2015 and the data she wants is from about 2-3 weeks ago, now i dont know if you know math but 2015 was about 4 months ago, doesnt add up, so now the only way to get the data is by manually allowing the phone to trust a pc which i cannot do because there is ONLY 1 way to do that. does she still need to "backup, backup, backup"? or are you ready to admit that if apple simply just allowed us to login with our apple ids then enter our OWN passwords through itunes or an app they made this problem would be non existent.

Rohan758 wrote:

wow, really? all you guys have to say is "backup, backup, backup" people bene here telling you that they been backing up but cannot access their data because of apple's security flaws and all you can respond to that is "backup, backup,backup"

well let me show you how the "backup" excuse is not as great as you think it is, my sister in laws phone got smashed and she was one of the people who does a backup daily to icloud, its set to automatic as a matter of fact, her phone got ran over and i cannot retrieve her data because icloud only gives me backups from 2015 and the data she wants is from about 2-3 weeks ago, now i dont know if you know math but 2015 was about 4 months ago, doesnt add up, so now the only way to get the data is by manually allowing the phone to trust a pc which i cannot do because there is ONLY 1 way to do that. does she still need to "backup, backup, backup"? or are you ready to admit that if apple simply just allowed us to login with our apple ids then enter our OWN passwords through itunes or an app they made this problem would be non existent.

So, clearly your sister was NOT backing up daily. It seems quite clear her backups have not been happening for months, and she was oblivious to that fact. Otherwise, you would be out at most 24hrs worth of content. iCloud only keeps a single backup file for each device, and over-writes that daily with any incremental changes. If you don't have backups for the past 3+ months, that's because she was, in fact, NOT backing up. You need to occasionally check that automated systems are actually working as intended, and fix them if they are not.

And again, for truly important or irreplaceable data, why not make redundant backups? ICloud and iTunes, so you have twice the probability of safe-guarding your data? The problems presented in your post are a classic example of people NOT taking responsibility for the data that they claim is so very precious to them.

Again, now that a problem has occurred, it's purely wasted spirit complaining about what should, or should not be possible. The plain reality is that it is now NOT possible to back up that device, and your only hope was to HAVE up to date backups in place before this damage happened.

This is a pretty frustrating problem. My daughter broke her screen, and upon trying to restore her backup from iCloud, we found it hadn't been backing up because she didn't have enough space. Evidently she ignored the warnings about that. I can't tell you the last time I used iTunes, so I had to download it and set it up on my work laptop, then encountered this wonderful issue. I got around the passcode entry with a wired keyboard plugged into the phone, but the Trust button was the end of the road for me as well. Was hoping I could switch to the keyboard and use arrow/enter keys to hit the button, but as soon as I disconnect from the computer, the dialog box goes away. Oh well...good opportunity to teach her about disaster recovery, though I plan on being a little less of an a**hole than the guy here...she's upset enough having lost a year's worth of data.

Apple - would be nice if there were a (secure) way around this, and would be nice if you gave us a bit more free storage in iCloud given the amount of money you get from the average Apple consumer.

You should try sync the iPhone in a computer that you did it once. If it does not work, there is nothing to do.

If you are in this situation and need the data off the phone. There is an option.

You can take the phone to a reputable independent repairer who can hook on a temporary (working) screen and gain access to the phone and extract your data for you.

All hope is not lost.

Well said lol. This guy is an imbecile.

hes not asking to back up his iPhone hes simply asking how to trust the computer if the iphone screen is broken

gilbax wrote:

hes not asking to back up his iPhone hes simply asking how to trust the computer if the iphone screen is broken

And as already mentioned two years ago in this thread, if your screen is broken and unresponsive, you CANNOT trust the computer. You MUST have a functioning touch screen for input to trust the computer you wish to connect to. There is no way around that simple fact.

I thought this was a support website, if you're not going to help him, just don't reply.

Well said - idiots saying you should have backed up before you broke the device should have all their Apple devices confiscated immediately

And as apparently none of you recent posters seem to get - without a backup already in place, the simple single answer for the op is their data is gone and there is no way to backup now that the device is not responding. So yes, the solotion is indeed to make backups regularly so you have one when needed. Deride the rest of us all you want, but if you care about your data, back it up. If you don't, then at least be adult enough to acknowledge you're out of luck when the device fails, for any reason.

Just because you don't like the answer given does not make it any less true. Nobody here can magically change simple reality for any poster.