6 + Grey Bar at top of screen, screen un-responsive

Hi tommytomx did you every get the problem fixed. My phone is doing the same thing and I would like to erase it if that may help. If your still around let me know what you did or any feedback would be great. Thanks 🙂

Count me as one that has this problem with my 6+, since Monday. And it started the same day my dog got hit by a car and I needed to be in touch with the Vet. Talked to online support, "genius" bar, the AT&T store, and several local repair shops. Most of them knew about the problem, but none of them could help me.

The thing is, I would buy a 7+ at this point, but they're all sold out locally. I'm pre-approved by She Who Must Be Obeyed for a new phone now. I'm trying to decide if I should mail out my 6+ to a microsoldering company, or live with it, and pre-order a 7+ online, or pre-order from the AT&T store or the Apple store.

Or maybe I should just get a Samsung. Nothing ever goes wrong with them, right? 😉 ⚠

Same issue here. Verizon replaced the phone, and same thing happened after restore from iTunes. VZ replaced the second phone and with this one I set up as "New Phone". Same problem. VZ claims there have been issues with the Space Grey 6 Plus .. going to try replacing it one more time.

Dear Host, (because Apple is "everywhere", here, too - sith he can edit anything in this forum- see the <Edited by Host> text at "mendonipadrehab"...)

I got a screen un-responsive problem with my Iphone 6S Plus 256GB two days before, a couple of days after my guarantee has expired...

After this the i could start the phone only with Itunes in this mode: https://support.apple.com/en-us/HT201412

The „update” version solution did not help because the Itunes asked for the passcode, but on the display it was only the cabel and Itunes symbol – see the third point here again https://support.apple.com/en-us/HT201412

Because here in Providenciales (Turks & Caicos Islands, Caribbean) does not exist an official Apple store/repair, i went to an independent repair shop, where the technician did a screen replacement.

After this i tried to restore my phone through Itunes as earlier, but after this the OS restart until the apple symbol has appeared then black display and restart again till the apple symbol...

Once in a while appeared the welcome display for a couple seconds, but in two unusual colors and the display was un-responsive, then the OS restart and restart again, endless.

After this i tried to search to the symptoms and i found the apple community here, so i would like to ask somebody – especially the Dear Host – that has something changed in this issue?

The local technician can not to fix the phone, where should i send it to?

To the nearest Miami official repair store? Which one? (One day with FedEx.)

I am from Europe and i bought the phone over there, but the shipping time with FedEx would be 3 days.

(Moreover I have very bad experiences there when last year the battery of my brand new 6 Plus lasted for 2-3 hours when not used (motherboard problem). In the emerging markets and in half Europe the iPhone repair is outsourced to the Lebanese Midis Group (http://midisgroup.com/) who were dealing with me - as an Apple customer - in a totally inappropriate manner. Very far from what a customer who buys the most expensive smartphone on the market would expect. They finally started to treat me in a normal way and solve my problem when I noticed them that I would forward our email conversation to the competent senior vice president in Cupertino...)

In Europe the iPhones have a guarantee – this is one year.

<Edited by Host>

I have had the same issue for several weeks now. Of course out of warranty. Stuck replacing the phone or sending out for an expensive repair. Apple, I am very disappointed in your response to this.

CBRacerX wrote:

.. Apple, I am very disappointed in your response to this.

If you would like to send feedback to Apple, you can do so here:

https://www.apple.com/feedback/iphone.html

(You have posted in a user-based support community - you are not talking to Apple here).

I have had this issue just after the phone hit one year so out of warranty with my iPhone 6 plus. I took it to Apple store in Brentcross (UK) and they said they were aware of the problem but it was not wide spread. I asked if they had an extended warranty program as its a hardware issue and they declined to comment. I was asked to pay £275 😟 to get it fixed but I have decided to buy a cheaper android phone for now as I feel not worth the expensive repair costs for someone with an average spend. You would expect a big company like Apple to get to the bottom of this matter and either extend the warranty on this issue in good faith.

Very disappointed.

1 Yr, 2 months... this starts happening to me.sometimes can't answer a phone call because it won't work..sometimes phone will type messages/open apps all by itself.

took to the Apple Store and they want 349.00 for a refurbished unit. Unacceptable... this phone cost me just under a grand, and I'm not going to pay MORE to get a broken unit again.

THIS IS my last purchase with Apple.. quality has gone downhill over the years, and they are purposely making bunk devices and not standing behind their design flaws.

(original iPod, mini pod(watch), classic iPod, 4s iPhone, ipad air 2, and the infamous iPhone 6 Plus)

I feel extremely taken advantage of by Apple with this iPhone 6plus issue.

Google pixel - here I come!

You are correct. I've been an independent Apple tech for 9-years. There are alot of flaws besides this one. Don't know if any of you are aware that Apple don't actually make anything on any of their devices. Only the outer shell. They are the masters of sham-wow. I'd advise the world not to allow them to profit anymore - don't buy their products - its all a lie.

Trust me.

<Edited by Host>

Same problem here, i am not coughing up £275 for a design fault. It's day light robbery from Apple, i've already moved to another device.

Hi

There is now a Multi-Touch Repair Program for iPhone 6 Plus.

Subject to the terms of the program, if your iPhone 6 Plus is exhibiting certain symptoms, is otherwise in working order and the screen is not cracked or broken, Apple will repair your iPhone for a fixed service price (for example, $149 in the US).

Select your country and follow the instructions here:

http://www.apple.com/support/iphone6plus-multitouch/

How to fix this problem??

There have grey bar on below the screen.

This will be the 3rd time I am going back to Apple for this problem. They keep giving new phones. They only last a month and it happens again

My gray box is at the top of the screen that has the bars and the battery usage on it but it's like it has super imposed over the battery indicator.

I have this problem as well.... do i have to replace with another 6+? Or can I get an Iphone 7+?