6 + Grey Bar at top of screen, screen un-responsive

Two weeks ago I noticed that a small grey flickering bar would appear at the top of my screen when unlocking my phone. Sometimes it would just go away and other times it would linger and my screen either: would not accept any touches, or the touches would register incorrectly and open un-wanted apps or type wrong things.


Took it to the Apple store last Saturday, Genius's looked at it and saw the issue, did a screen replacement. It is now one week later and the issue just re-surfaced. I am about to do a full restore on the phone to see if that helps.


Anyone else with this issue???? I will post an update after the restore. None of the people at my store had seen this issue before.


Thanks


-Tom

Posted on Nov 22, 2014 10:22 AM

Reply
91 replies

Sep 25, 2016 3:49 PM in response to tommytomx

Having the same issue. I went to the Apple store today and they told me that it was an issue with the motherboard not the screen. The cost to fix it will be more than the cost of getting a new phone. The only option left is to trade in current 6+ iphone for $225 and buy a new iphone. I really think that Apple should replace this defected iphone for free.

Sep 26, 2016 12:49 AM in response to msauerball

the disappointment is felt by so many users but the relevant people arent listening to us.

What shall and can we do?

I walked into an apple store in malaysia and was asked to pay Rm1800 ( approx USD$450 ) to get a new phone to replace mine that was butchered by the grey line of death.

I told them , i would pay the amount, only if I was given the choice to buy the extended warranty, which they refused to accomodate. Tis makes me wonder why....

Sep 29, 2016 3:40 AM in response to Waseem97

Absolutely not resolved as for me I am not in the UK and I do not have an Apple store near me so I will have to live with it for the moment. I did notice that when the phone goes schitzo if you bend the edges it stops it so I am struggling through until I can get back to London , which is not for another two months. Really disappointed with Apple at this time . I have spent about three hours on the phone and on line not to mention the time taken doing the reset etc.

Its very random so I am going to be a strong glass screen protector on today and perhaps they will be enough to keep the phone straight as it is for sure where the screen is flexible and bends a bit.

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6 + Grey Bar at top of screen, screen un-responsive

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