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6 + Grey Bar at top of screen, screen un-responsive

Two weeks ago I noticed that a small grey flickering bar would appear at the top of my screen when unlocking my phone. Sometimes it would just go away and other times it would linger and my screen either: would not accept any touches, or the touches would register incorrectly and open un-wanted apps or type wrong things.


Took it to the Apple store last Saturday, Genius's looked at it and saw the issue, did a screen replacement. It is now one week later and the issue just re-surfaced. I am about to do a full restore on the phone to see if that helps.


Anyone else with this issue???? I will post an update after the restore. None of the people at my store had seen this issue before.


Thanks


-Tom

Posted on Nov 22, 2014 10:22 AM

Reply
91 replies

Jul 11, 2016 2:39 PM in response to tommytomx

Its the digitizer chip. It needs to be replaced. It's located in such a fashion that any slight bend tends to release or allow the chip to raise. Try bending your device toward the glass by holding the top and bottom of the device and carefully bending upwards. For chips that are still kind of working; this should help. Definitely a manufacture defect.

Aug 26, 2016 9:39 AM in response to Adrian_05

Hi


At present, Apple has not announced an Exchange and Repair Extension Program for a grey bar, flickering or unresponsive screen on iPhone 6 Plus.


If you have not yet done so, it may help to back up your iPhone (you may wish to encrypt the backup, if using iTunes), restore it to factory settings (with a fresh copy of iOS) and test whether the issue persists before restoring from backup:



The steps here may also help:


If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch - Apple Support


If the issue then persists, contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your iPhone checked and, if recommended by Apple, serviced or replaced (whether under warranty, if eligible, or via chargeable repair service):



I'm afraid that no-one here can you what Apple will decide. You are not talking to Apple here - this is a user-based community.

Sep 16, 2016 8:06 AM in response to tommytomx

My wife and I bought a iphone 6 plus less than an year ago. In day one of purchase, we both put a hard cover and and a silicon protection in our phones. My wife rarely uses her phone and was in mint conditions when this white flickering bar of death came last month (phone had 9 months of life). Or touch screen stopped working and she could not back her phone up. The store manager replaced her phone for free. Today, when iphone7 launched, the flickering white bar of death appeared in my phone. I was able to back up the phone. It comes and goes randomly. My phone was never dropped as it a test phone which stays on my desk for tests as I am a iOS developer. This is a hardware/software issue, not caused by bent phones.

6 + Grey Bar at top of screen, screen un-responsive

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