cannot connect to app store

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Can't connect to the iTunes Store

I'm having the same issue. I've also tried all of the steps in the suggested article. Have no problem connecting to the Internet from the device but the App Store and iTunes Store are saying I can't connect.

I had the same issue, when accessing App Store i was able to click on updates and content was appearing for half a second.

To fix that I navigated to settings app / Touch Id settings and set up access to App and iTunes Stores using Touch Id. This way app store started to work correctly.

But it was on iPhone 6, not iPod touch, so I'm not sure if it will help

iPod 5 does not have Touch ID as far as I know.

I am having this issue as well, trying to fix my mother-in-law's iPad - what's even weirder is that I can fully see everything in the store - featured, categories, etc. - AND it actually updated two apps. But when I try to update the other three that need to be updated, it asks me to sign in over and over and eventually says it can't connect.

Wifi works fine, my Mac and pc, as well as my iPhone works - and I can surf on the iPad in question. Mail works on it as well, so internet connection is not the issue.

I periodically have this problem with my iPhone, but if I try again, it works - I figure it's just an oddity or problem with the Store - but for example, right now - my iPhone is fine but the iPad won't connect.

My iPod is new I have just got it, I have the same problem and I've tried everything, what do we do?

Just what is everything that you tried?

Have you tried connecting to another network?

Does Safari work?

Can't connect to the iTunes Store

I just brought a new 5th gen 32gb ipod touch yesterday and have updated to the new software.

I am now having exactly the same problems as you and am unable to connected to either the app store or itunes store.

is anyone able to tell me how to fix this please? is it permanent?

yes safari does work.

Hi, I had the same problem but is now fixed.

Just go to Settings > iTunes & App Store > Apple ID > Sign Out

And Sign in again with the same Apple ID

Hope this helps. 🙂

gawaynelcy's solution works for me

gawaynelcys Solution is the one, now it works perfect!

I updated my iPod Touch Gen. 4 and since that time can play music stored on the iPod and have no trouble connecting to the internet, but can't connect to anything else. email does not connect nor does iTunes or Amazon or any other icon I click on. Cannot synch with computer and no way to get the diagnostic file to the iPod.. I think theres something wrong with the update.. I've tried rebooting and resetting the Apple ID and that just keeps spinning. Anyone have any other ideas??