Level 1

107 points

iCloud keychain stuck on "waiting for approval from another device"

I have 2 apple devices an iphone 6 plus running iOS 8.1.1 and a MacBook Pro running OS X 10.10.1 the status of the iCloud keychain on both devices is on waiting for approval from another device. Every single day each device asks me to approve keychain form another device an gives me 2 options "use code" or" approve from another device", when I select "use code" I receive the 6 digit code on the iPhone and entered it, then it seems to work ok but after a few seconds the status of the iCloud keychain changes back to waiting for approval from another device again. That happens on the iPhone and on the Mac, I have 2 step verification enabled and the keychain used to work perfectly on the other iPhones and Macs that I used to have. Also if I select "approve from another device" the confirmation message that used to appear on the other devices for confirmation never shows so I have to use the "use code" option but as I have said I doesn't work.

iPhone 6 Plus, iOS 8.1.1

Posted on Nov 28, 2014 8:50 AM

Top-ranking reply

VZWMNMAN

Level 1

4 points

Posted on Nov 3, 2017 5:37 PM

I Just fixed it for a customer's Phone. What I did was have her log into icloud.com, clicked on settings, manage account. That brought us to apple.com. Signed in there then went to account, clicked edit on the right side, then turned OFF Two-Factor Verification. (which prompted her to make new or redo her security questions) After that we went back to the phone, it had her type in her apple id password a few times then tried to do the approval and it worked.

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33 replies

radacoca

Level 1

22 points

Apr 24, 2015 5:02 PM in response to ararar010101

me too

Phil.50

Level 1

0 points

Apr 25, 2015 5:41 AM in response to BrianF

Thank you for that informaction it has worked perfectly well. All is set up as it should be and is working perfect now. Once again Many Thanks. Phil XX

May 8, 2015 7:50 AM in response to BrianF

Thanks, you have saved me hours of annoyance, worked for me too 🙂

BenceIX

Level 1

0 points

May 17, 2015 1:19 PM in response to Kenmu

It also worked for me. Huge thanks.

pennbank

Level 4

1,688 points

Aug 13, 2015 2:55 PM in response to BenceIX

This worked for me

Deleting the random directory in ~/Library/Keychains, and rebooting worked perfectly.

Jan 21, 2016 7:34 AM in response to Kenmu

Kenmu, A big THANKS! This has plagued me for months.

Jan 31, 2016 2:24 PM in response to BrianF

Kenmu, this works for me too !

Thanks a lot.

Laurent

Apr 10, 2016 10:42 AM in response to ararar010101

I too am having the same problem. The first step in Bryan's fix is to turn off iCloud Keychain in all devices, but my iPhone 6s will not allow me to turn it off.

May 26, 2016 8:46 AM in response to Mick_M

I know.. What is this? Really, Apple? Get your things together, this is embarrassing. I suggest Apple stop using "It just works". Because it doesn't.

Nov 2, 2016 9:35 PM in response to Kenmu

plz approve my phone

Dec 14, 2016 8:39 AM in response to Kenmu

Hey , I want to go to my phone.

Apr 17, 2017 4:33 AM in response to Kenmu

Wow how difficult is this! No option in iOS devices in Keychain to "Approve with Security Code"

sevie72

Level 1

4 points

Apr 23, 2017 1:06 AM in response to BrianF

Help I can't get rid of waiting for approval ! I can't do what you said as there is no (forgot password ) prompt !!!!!!! Please help

sea3ra

Level 1

4 points

May 8, 2017 4:44 PM in response to BrianF

It doesn't give me the option to change the four number code. Do you know how to get around this any other way?

Cal916

Level 1

24 points

May 19, 2017 5:34 PM in response to BrianF

This doesn't work in my case. The keychain is stuck off.

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iCloud keychain stuck on "waiting for approval from another device"