while loading a netflix movie I get this error code. called netflix they said this is an apple code and to contact apple. this computer monitor setup has worked flawlessly since I bought the mac mini. Just lately I have been getting this error.
What it means is stated on Netflix's website
You need a supported monitor to play HDCP protected content.
What it means is stated on Netflix's website
You need a supported monitor to play HDCP protected content.
I get this error watching Netflix on my Macbook Air (2011) since upgrading to Yosemite. No external monitor involved. Isn't the MBA display panel an approved panel?
Unplug the external monitor. Does the screen work with Netflix now?
"No external monitor involved."
i've had the same problem after upgrading to Yosemite ! something has to be done ! apple has to be held accountable ! it was working fine prior to the upgrade. so i've tried everything in the display options screen and nothing worked. i've switched HDMI cables and still the error pops up. i disconnected everything from my HDTV and can't transmit. so last weekend my nephew came over with a lap top running on windows, and guess what it WORKED !!!!!!! so it isn't a netflix problem , it isn't a cable issue , it isn't a HDTV issue , it's an apple issue . and seriously it needs to get resolved like yesterday ! i even literally purchased a apple tv today, in hopes to get netflix on my tv tomorrow , and still same error pops up. while i'm able to watch netflix with no problem on my laptop. i'm thinking it's something to do with the licensing , its getting pretty frustrating paying for a service you can't enjoy from the comfort of your living room !
it works with firefox but definitely an Yosemite issue for sure.
Are you sure the issue isn't with the wrong version of Silverlight being installed?
when i read your post, i said what the heck ! let me uninstall and reinstall silverlight. so i did, twice just to make sure. and still them problem continues.
Netflix isn't using Silverlight for Macs at the moment if you're on Safari. It's a new version of HTML5. The irritating thing is that Netflix knows about this issue, and keeps telling people to "just switch over to Chrome," instead of trying to figure out what the actual issue is. I'm having the same issue the OP and other posters are having, in that I have a relatively new MacBook Pro (2011), with no external monitor, no external plug-ins, e.g. nothing fancy, and am getting constant error codes, including this code on a regular basis. And Netflix's response is to switch to another browser instead of fixing the problem.
WELL JUST TO SUMMARIZE , IVE CANCELLED NETFLIX, BUT I'M WONDERING. WHAT TYPE OF TV IS EVERYONE HAVING PROBLEMS WITH PLAYING NETFLIX ON ?????? I HAVE AN OLDER SAMSUNG 720P HDTV.
Netflix isn't using Silverlight for Macs at the moment if you're on Safari.
Not true.
Not having any issues with Netflix using Safari and Silverlight with Yosemite, so I'm not buying your statement about Netflix not using Silverlight any more.
chicagoGodman wrote:
WELL JUST TO SUMMARIZE , IVE CANCELLED NETFLIX, BUT I'M WONDERING. WHAT TYPE OF TV IS EVERYONE HAVING PROBLEMS WITH PLAYING NETFLIX ON ?????? I HAVE AN OLDER SAMSUNG 720P HDTV.
Any newish TV works, I use a Sony, a Philips, Viewsonic and and a big LG
Eehm, why don't you just watch Netflix on your Apple TV in the native app?
But truth be told, this issue is annoying and ridiculous and Apple should fix it. I have a Mac Mini so an external monitor is obligatory if I want to watch *anything*. Using Chrome/Firefox works fine, BTW.
Well, as you can see from my previous post, it works just fine with Safari.
I'm not saying that some people are having an issue, but Netflix has always worked with Safari for me.
I've had the same issue with my Macbook Air 2011 and even brought it to Apple's Genius Bar to try to fix it. They couldn't help me because they said it's a Netflix issue, not Apple. When I called Netflix, they told me to call Apple because they don't see the problem coming from Netflix. Basically Apple and Netflix are pointing fingers at each other. I used to watch Netflix from Safari, however since my visit to the Genius Bar, I decided downloading Google Chrome and so far I haven't stumbled upon that problem again. So, I would suggest try to watch Netflix through Chrome instead of Safari. I haven't tried watching it through Firefox, and I don't think I need to, yet. Hope this helps.
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