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Scan result - I'd value advice from an expert!

Hi


The EtreCheck facility I've seen mentioned in these communities peeked my interest so I decided to run a scan. I confess that I've been just a little surprised by some of the findings, so I'd be most grateful if one of the gurus here would cast a weather eye over the result and advise accordingly. Here is the scan result:-


Problem description:

Slow computer


EtreCheck version: 2.0.11 (98)

Report generated 2 December 2014 07:16:11 GMT


Hardware Information: ℹ️

iMac (24-inch, Early 2008) (Verified)

iMac - model: iMac8,1

1 3.06 GHz Intel Core 2 Duo CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR2 SDRAM 800 MHz ok

BANK 1/DIMM1

2 GB DDR2 SDRAM 800 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n


Video Information: ℹ️

NVIDIA GeForce 8800 GS - VRAM: 512 MB

iMac 1920 x 1200


System Software: ℹ️

OS X 10.10.1 (14B25) - Uptime: 9:41:33


Disk Information: ℹ️

WDC WD1002FAEX-00Z3A0 disk0 : (1 TB)

S.M.A.R.T. Status: Verified

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / [Startup]: 999.35 GB (689.20 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


USB Information: ℹ️

Apple, Inc. Keyboard Hub

Apple, Inc Apple Keyboard

Apple Inc. Built-in iSight

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver


Firewire Information: ℹ️

WD My Book 1112 800mbit - 800mbit max

S.M.A.R.T. Status: Verified

EFI (disk1s1) <not mounted> : 210 MB

My Book (disk1s2) /Volumes/My Book : 2.00 TB (1.65 TB free)


Gatekeeper: ℹ️

Mac App Store and identified developers


Kernel Extensions: ℹ️

/Library/Extensions

[loaded] com.sophos.kext.sav (9.2.50 - SDK 10.8) Support

[loaded] com.sophos.nke.swi (9.2.50 - SDK 10.8) Support


Problem System Launch Agents: ℹ️

[failed] com.apple.AirPlayUIAgent.plist

[failed] com.apple.bird.plist

[failed] com.apple.CallHistoryPluginHelper.plist

[failed] com.apple.CallHistorySyncHelper.plist

[failed] com.apple.coreservices.appleid.authentication.plist

[failed] com.apple.EscrowSecurityAlert.plist

[failed] com.apple.icloud.fmfd.plist

[failed] com.apple.iconservices.iconservicesagent.plist

[failed] com.apple.pbs.plist

[failed] com.apple.pluginkit.pkd.plist

[failed] com.apple.security.cloudkeychainproxy.plist

[failed] com.apple.telephonyutilities.callservicesd.plist


Problem System Launch Daemons: ℹ️

[failed] com.apple.AssetCacheLocatorService.plist

[failed] com.apple.awdd.plist

[failed] com.apple.ctkd.plist

[failed] com.apple.icloud.findmydeviced.plist

[failed] com.apple.iconservices.iconservicesagent.plist

[failed] com.apple.iconservices.iconservicesd.plist

[failed] com.apple.ifdreader.plist

[failed] com.apple.MobileFileIntegrity.plist

[failed] com.apple.nehelper.plist

[failed] com.apple.periodic-daily.plist

[failed] com.apple.softwareupdate_download_service.plist

[failed] com.apple.sysmond.plist

[failed] com.apple.tccd.system.plist

[failed] com.apple.wdhelper.plist

[failed] com.apple.xpc.smd.plist

[failed] org.cups.cupsd.plist


Launch Agents: ℹ️

[failed] com.bitdefender.antivirusformac.plist Support

[loaded] com.google.keystone.agent.plist Support

[invalid?] com.oracle.java.Java-Updater.plist Support

[running] com.sophos.uiserver.plist Support


Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist Support

[invalid?] com.bitdefender.AuthHelperTool.plist Support

[running] com.cleverfiles.cfbackd.plist Support

[loaded] com.google.keystone.daemon.plist Support

[invalid?] com.oracle.java.Helper-Tool.plist Support

[loaded] com.oracle.java.JavaUpdateHelper.plist Support

[running] com.sophos.common.servicemanager.plist Support


User Launch Agents: ℹ️

[loaded] com.adobe.ARM.[...].plist Support

[invalid?] com.f-secure.sync.BTCloud.plist Support

[invalid?] com.sheepsystems.BookMacster.C2C95515-1D...plist Support

[invalid?] com.sheepsystems.BookMacster.C2C95515-1D...plist Support


User Login Items: ℹ️

smcFanControl Application (/Users/[redacted]/Documents/Old Downloaded 'STUFF' 22 Feb 2014/Downloads/smcfancontrol_2_4/smcFanControl.app)

iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Skype ApplicationHidden (/Applications/Skype.app)

Dropbox ApplicationHidden (/Applications/Dropbox.app)

Canon IJ Network Scanner Selector EX ApplicationHidden (/Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app)

Google+ Auto Backup Application (/Applications/Google+ Auto Backup.app)

Google Chrome ApplicationHidden (/Applications/Google Chrome.app)


Internet Plug-ins: ℹ️

o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 Support

OVSHelper: Version: 1.1 Support

Default Browser: Version: 600 - SDK 10.10

Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 Support

AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support

FlashPlayer-10.6: Version: 15.0.0.239 - SDK 10.6 Support

DivX Web Player: Version: 3.2.3.1164 - SDK 10.6 Support

Flash Player: Version: 15.0.0.239 - SDK 10.6 Support

iPhotoPhotocast: Version: 7.0

googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 Support

QuickTime Plugin: Version: 7.7.3

AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support

EPPEX Plugin: Version: 10.0 Support


User Internet Plug-ins: ℹ️

Picasa: Version: 1.0 - SDK 10.4 Support

Google Earth Web Plug-in: Version: 7.1 Support


Safari Extensions: ℹ️

TrafficLight

DuckDuckGo

WOT


3rd Party Preference Panes: ℹ️

Flash Player Support

Flip4Mac WMV Support


Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 310.15 GB

Destinations:

My Book [Local]

Total size: 2.00 TB

Total number of backups: 46

Oldest backup: 2014-11-02 12:52:49 +0000

Last backup: 2014-12-02 06:53:52 +0000

Size of backup disk: Adequate

Backup size 2.00 TB > (Disk used 310.15 GB X 3)


Top Processes by CPU: ℹ️

32% thunderbird

8% com.apple.WebKit.Plugin.64

6% WindowServer

2% Dropbox

1% coreaudiod


Top Processes by Memory: ℹ️

399 MB com.apple.WebKit.WebContent

331 MB thunderbird

119 MB com.apple.WebKit.Plugin.64

99 MB Safari

69 MB Skype


Virtual Memory Information: ℹ️

52 MB Free RAM

1.05 GB Active RAM

930 MB Inactive RAM

696 MB Wired RAM

26.86 GB Page-ins

638 MB Page-outs


iMac, OS X Yosemite (10.10.1), +MS Windows 7 on personal laptop

Posted on Dec 2, 2014 9:40 AM

Reply
20 replies

Dec 2, 2014 3:37 PM in response to HunterBD

Please describe the problem, if you have one, in as much relevant detail as possible. The "etrecheck" fad hasn't made that step any less necessary. The usual results of posting etrecheck output on this site without a full description of the problem are very poor. The better your description, the better the chance of a solution.

For example, if the computer is slow, which specific actions are slow? Is it slow all the time, or only sometimes? What changes did you make, if any, just before it became slow? Have you seen any alerts or error messages? Have you done anything to try to fix it? Most importantly, do you have a current backup of all data? If the answer to the last question is "no," back up now. Ask if you need guidance. Do nothing else until you have a backup.

Dec 3, 2014 1:52 AM in response to SeaPapp

Hi - thanks for replying.


I have once again uninstalled Sophos but didn't actually have Bitdefender installed (I found to URL references to it and sent them to Trash). FYI, it DID detect malware a few weeks ago! https://www.dropbox.com/s/chdn553o8raq3q2/Malware_on_my_Mac.tiff?dl=0


Everything is better on this iMac when not using Thunderbird! I use it for reading Usenet newsgroups and it's forever giving me spinning multi-coloured beach balls whilst it sorts out messages! Sometimes that beachball changes to a blue one. What significance is that. please?


I've been trying to run another scan with 'entrecheck' but without success. I want to see if there's still any reference to Bitdefender. I'll post another scan result if/when I can.

Dec 3, 2014 2:04 AM in response to Linc Davis

Hello Linc


I most certainly DO have a TimeMachine back-up after reading a great deal of your advice! :-)


You also once helped me to recognise that my hard drive was failing and I had it professionally replaced. The spinning beachballs then disappeared!


Since installing Yosemite I've had problems with Safari being slow to open websites but after a couple of Apple updates things are very much better.


I was curious as to why I had indications of 'failure' in the scan report. Does ANYTHING seem amiss to you? I'd value your opinion! 😉


David B.

Dec 3, 2014 7:43 AM in response to HunterBD

I was curious as to why I had indications of 'failure' in the scan report.

I haven't tested that program and I don't recommend it. In reports on this site, the "failed" warnings appear often. No one, including the developer, seems to know what they mean. I've seen no evidence that they mean anything at all. To do anything at all merely because of those warnings, in the absence of a functional problem, would be a waste of time. As I wrote, the results of posting "etrecheck" output can be very poor.

Dec 3, 2014 10:02 AM in response to Linc Davis

No doubt there's a reason why you haven't tested the scanning program, Linc. How would you like to share that reason with me?


I'm fairly sure I've seen you 'rubbish' other supposedly helpful programs - MacKeeper is one I seem to remember. I did once buy it and try it, but after comments I read on these 'Communities' I asked for my money back. I'm pleased to advise that I DID receive a full refund. 🙂


Is there ANY simple way for an Apple OS X user to check that all is running just as it should be on their machine?


Any advice welcomed!

Dec 3, 2014 10:32 AM in response to HunterBD

I am going to have to side with Linc on most points here. You seem to be running about three different antivirus programs. All bets are off until those are removed. The problems caused by Mac antivirus are many, many times greater than anything caused by any actual Mac malware.


Beyond the antivirus, you definitely have a problem with Thunderbird. More RAM would always help, but there is no point spending money when you have known problems installed.


With Yosemite installations, or at least those where people report problems, it is common to see large numbers of failed Apple processes. I don't know what causes that. In every instance I ask people to try rebooting first. If that doesn't work, try to re-run the Yosemite installer. In this case, remove your antivirus first, of course. I have yet to see anyone ever respond to say if either rebooting or re-running the installer was successful. Such a response would be appreciated. 🙂

These failures may, in fact, be normal in Yosemite. I still don't have enough information to know for sure.

Dec 3, 2014 12:08 PM in response to HunterBD

How to maintain a Mac

1. Make two or more backups of all your files, keeping at least one off site at all times in case of disaster. One backup is not enough to be safe. Don’t back up your backups; all should be made directly from the original data. Don’t rely completely on any single backup method, such as Time Machine. If you get an indication that a backup has failed, don't ignore it.

2. Keep your software up to date. In the App Store or Software Update preference pane (depending on the OS version), you can configure automatic notifications of updates to OS X and other Mac App Store products. Some third-party applications from other sources have a similar feature, if you don’t mind letting them phone home. Otherwise you have to check yourself on a regular basis.

Keeping up to date is especially important for complex software that modifies the operating system, such as device drivers. Don't install such modifications unless they're absolutely necessary. Remove them when they are no longer needed. Before installing any Apple update, you must check that all system modifications that you use are compatible. Incompatibility with third-party software is by far the most common cause of difficulties with system updates.

3. Don't install crapware, such as “themes,” "haxies," “add-ons,” “toolbars,” “enhancers," “optimizers,” “accelerators,” "boosters," “extenders,” “cleaners,” "doctors," "tune-ups," “defragmenters,” “firewalls,” "barriers," “guardians,” “defenders,” “protectors,” most “plugins,” commercial "virus scanners,” "disk tools," or "utilities." With very few exceptions, such stuff is useless or worse than useless. Above all, avoid any software that purports to change the look and feel of the user interface.

It's not much of an exaggeration to say that the whole "utility" software industry for the Mac is a fraud on consumers. The most extreme examples are the "CleanMyMac," "TuneUpMyMac," and “MacKeeper” scams, but there are many others.

As a rule, you should avoid software that changes the way other software works. Plugins for Photoshop and similar programs are an obvious exception to this rule. Safari extensions, and perhaps the equivalent for other web browsers, are a partial exception. Most are safe, and they're easy to get rid of if they don't work. Some may cause the browser to crash or otherwise malfunction. Some are malicious. Use with caution, and install only well-known extensions from relatively trustworthy sources, such as the Safari Extensions Gallery.

Only install software that is useful to you, not (as you imagine) to the computer. For example, a word processor is useful for writing. A video editor is useful for making movies. A game is useful for fun. But a "cache cleaner" isn't useful for anything. Cleaning caches is not an end in itself.

Never install any third-party software unless you know how to uninstall it. Otherwise you may create problems that are very hard to solve. Do not rely on "utilities" such as "AppCleaner" and the like that purport to remove software.

4. Don't install bad, conflicting, or unnecessary fonts. Whenever you install new fonts, use the validation feature of the built-in Font Book application to make sure the fonts aren't defective and don't conflict with each other or with others that you already have. See the built-in help and this support article for instructions. Deactivate or remove fonts that you don't really need to speed up application launching.

5. Avoid malware. Malware is malicious software that circulates on the Internet. This kind of attack on OS X was once so rare that it was hardly a concern, but malware is now increasingly common, and increasingly dangerous.

There is some built-in protection against malware, but you can’t rely on it—the attackers are always at least one day ahead of the defense. You can’t rely on third-party protection either. What you can rely on is common-sense awareness—not paranoia, which only makes you more vulnerable.

Never install software from an untrustworthy or unknown source. If in doubt, do some research. Any website that prompts you to install a “codec” or “plugin” that comes from the same site, or an unknown site, is untrustworthy. Software with a corporate brand, such as Adobe Flash Player, must come directly from the developer's website. No intermediary is acceptable, and don’t trust links unless you know how to parse them. Any file that is automatically downloaded from the web, without your having requested it, should go straight into the Trash. A web page that tells you that your computer has a “virus,” or that anything else is wrong with it, is a scam.

In OS X 10.7.5 or later, downloaded applications and Installer packages that have not been digitally signed by a developer registered with Apple are blocked from loading by default. The block can be overridden, but think carefully before you do so.

Because of recurring security issues in Java, it’s best to disable it in your web browsers, if it’s installed. Few websites have Java content nowadays, so you won’t be missing much. This action is mandatory if you’re running any version of OS X older than 10.6.8 with the latest Java update. Note: Java has nothing to do with JavaScript, despite the similar names. Don't install Java unless you're sure you need it. Most people don't.

6. Don't fill up your disk/SSD. A common mistake is adding more and more large files to your home folder until you start to get warnings that you're out of space, which may be followed in short order by a startup failure. This is more prone to happen on the newer Macs that come with an internal SSD instead of the traditional hard drive. The drive can be very nearly full before you become aware of the problem.

While it's not true that you should or must keep any particular percentage of space free, you should monitor your storage use and make sure you're not in immediate danger of using it up. According to Apple documentation, you need at least 9 GB of free space on the startup volume for normal operation.

If storage space is running low, use a tool such as OmniDiskSweeperto explore the volume and find out what's taking up the most space. Move seldom-used large files to secondary storage.

7. Relax, don’t do it. Besides the above, no routine maintenance is necessary or beneficial for the vast majority of users; specifically not “cleaning caches,” “zapping the PRAM,” "resetting the SMC," “rebuilding the directory,” "defragmenting the drive," “running periodic scripts,” “dumping logs,” "deleting temp files," “scanning for viruses,” "purging memory," "checking for bad blocks," "testing the hardware," or “repairing permissions.” Such measures are either completely pointless or are useful only for solving problems, not for prevention.

To use a Mac effectively, you have to free yourself from the Windows mindset that every computer needs regular downtime maintenance such as "defragging" and "registry cleaning." Those concepts do not apply to the Mac platform.

A well-designed computing device is not something you should have to think about much. It should be an almost transparent medium through which you communicate, work, and play. If you want a machine that needs a lot of attention, use a PC.

The very height of futility is running an expensive third-party application called “Disk Warrior” when nothing is wrong, or even when something is wrong and you have backups, which you must have. Disk Warrior is a data-salvage tool, not a maintenance tool, and you will never need it if your backups are adequate. Don’t waste money on it or anything like it.

Scan result - I'd value advice from an expert!

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