Level 2

307 points

Scan result - I'd value advice from an expert!

The EtreCheck facility I've seen mentioned in these communities peeked my interest so I decided to run a scan. I confess that I've been just a little surprised by some of the findings, so I'd be most grateful if one of the gurus here would cast a weather eye over the result and advise accordingly. Here is the scan result:-

Problem description:

Slow computer

EtreCheck version: 2.0.11 (98)

Report generated 2 December 2014 07:16:11 GMT

Hardware Information: ℹ️

iMac (24-inch, Early 2008) (Verified)

iMac - model: iMac8,1

1 3.06 GHz Intel Core 2 Duo CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR2 SDRAM 800 MHz ok

BANK 1/DIMM1

2 GB DDR2 SDRAM 800 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ️

NVIDIA GeForce 8800 GS - VRAM: 512 MB

iMac 1920 x 1200

System Software: ℹ️

OS X 10.10.1 (14B25) - Uptime: 9:41:33

Disk Information: ℹ️

WDC WD1002FAEX-00Z3A0 disk0 : (1 TB)

S.M.A.R.T. Status: Verified

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / [Startup]: 999.35 GB (689.20 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

USB Information: ℹ️

Apple, Inc. Keyboard Hub

Apple, Inc Apple Keyboard

Apple Inc. Built-in iSight

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Firewire Information: ℹ️

WD My Book 1112 800mbit - 800mbit max

S.M.A.R.T. Status: Verified

EFI (disk1s1) <not mounted> : 210 MB

My Book (disk1s2) /Volumes/My Book : 2.00 TB (1.65 TB free)

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/Library/Extensions

[loaded] com.sophos.kext.sav (9.2.50 - SDK 10.8) Support

[loaded] com.sophos.nke.swi (9.2.50 - SDK 10.8) Support

Problem System Launch Agents: ℹ️

[failed] com.apple.AirPlayUIAgent.plist

[failed] com.apple.bird.plist

[failed] com.apple.CallHistoryPluginHelper.plist

[failed] com.apple.CallHistorySyncHelper.plist

[failed] com.apple.coreservices.appleid.authentication.plist

[failed] com.apple.EscrowSecurityAlert.plist

[failed] com.apple.icloud.fmfd.plist

[failed] com.apple.iconservices.iconservicesagent.plist

[failed] com.apple.pbs.plist

[failed] com.apple.pluginkit.pkd.plist

[failed] com.apple.security.cloudkeychainproxy.plist

[failed] com.apple.telephonyutilities.callservicesd.plist

Problem System Launch Daemons: ℹ️

[failed] com.apple.AssetCacheLocatorService.plist

[failed] com.apple.awdd.plist

[failed] com.apple.ctkd.plist

[failed] com.apple.icloud.findmydeviced.plist

[failed] com.apple.iconservices.iconservicesagent.plist

[failed] com.apple.iconservices.iconservicesd.plist

[failed] com.apple.ifdreader.plist

[failed] com.apple.MobileFileIntegrity.plist

[failed] com.apple.nehelper.plist

[failed] com.apple.periodic-daily.plist

[failed] com.apple.softwareupdate_download_service.plist

[failed] com.apple.sysmond.plist

[failed] com.apple.tccd.system.plist

[failed] com.apple.wdhelper.plist

[failed] com.apple.xpc.smd.plist

[failed] org.cups.cupsd.plist

Launch Agents: ℹ️

[failed] com.bitdefender.antivirusformac.plist Support

[loaded] com.google.keystone.agent.plist Support

[invalid?] com.oracle.java.Java-Updater.plist Support

[running] com.sophos.uiserver.plist Support

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist Support

[invalid?] com.bitdefender.AuthHelperTool.plist Support

[running] com.cleverfiles.cfbackd.plist Support

[loaded] com.google.keystone.daemon.plist Support

[invalid?] com.oracle.java.Helper-Tool.plist Support

[loaded] com.oracle.java.JavaUpdateHelper.plist Support

[running] com.sophos.common.servicemanager.plist Support

User Launch Agents: ℹ️

[loaded] com.adobe.ARM.[...].plist Support

[invalid?] com.f-secure.sync.BTCloud.plist Support

[invalid?] com.sheepsystems.BookMacster.C2C95515-1D...plist Support

User Login Items: ℹ️

smcFanControl Application (/Users/[redacted]/Documents/Old Downloaded 'STUFF' 22 Feb 2014/Downloads/smcfancontrol_2_4/smcFanControl.app)

iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Skype ApplicationHidden (/Applications/Skype.app)

Dropbox ApplicationHidden (/Applications/Dropbox.app)

Canon IJ Network Scanner Selector EX ApplicationHidden (/Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app)

Google+ Auto Backup Application (/Applications/Google+ Auto Backup.app)

Google Chrome ApplicationHidden (/Applications/Google Chrome.app)

Internet Plug-ins: ℹ️

o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 Support

OVSHelper: Version: 1.1 Support

Default Browser: Version: 600 - SDK 10.10

Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 Support

AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support

FlashPlayer-10.6: Version: 15.0.0.239 - SDK 10.6 Support

DivX Web Player: Version: 3.2.3.1164 - SDK 10.6 Support

Flash Player: Version: 15.0.0.239 - SDK 10.6 Support

iPhotoPhotocast: Version: 7.0

googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 Support

QuickTime Plugin: Version: 7.7.3

AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support

EPPEX Plugin: Version: 10.0 Support

User Internet Plug-ins: ℹ️

Picasa: Version: 1.0 - SDK 10.4 Support

Google Earth Web Plug-in: Version: 7.1 Support

Safari Extensions: ℹ️

TrafficLight

DuckDuckGo

WOT

3rd Party Preference Panes: ℹ️

Flash Player Support

Flip4Mac WMV Support

Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 310.15 GB

Destinations:

My Book [Local]

Total size: 2.00 TB

Total number of backups: 46

Oldest backup: 2014-11-02 12:52:49 +0000

Last backup: 2014-12-02 06:53:52 +0000

Size of backup disk: Adequate

Backup size 2.00 TB > (Disk used 310.15 GB X 3)

Top Processes by CPU: ℹ️

32% thunderbird

8% com.apple.WebKit.Plugin.64

6% WindowServer

2% Dropbox

1% coreaudiod

Top Processes by Memory: ℹ️

399 MB com.apple.WebKit.WebContent

331 MB thunderbird

119 MB com.apple.WebKit.Plugin.64

99 MB Safari

69 MB Skype

Virtual Memory Information: ℹ️

52 MB Free RAM

1.05 GB Active RAM

930 MB Inactive RAM

696 MB Wired RAM

26.86 GB Page-ins

638 MB Page-outs

iMac, OS X Yosemite (10.10.1), +MS Windows 7 on personal laptop

Posted on Dec 2, 2014 9:40 AM

20 replies

HunterBD Author

Level 2

307 points

Dec 3, 2014 2:42 PM in response to etresoft

Hi John

I tried a couple more times to run the Etrecheck without success so restarted my machine with a brand new 'new user' and downloaded your software again.

The result? I was able to carry out another scan. The result is shown below. Bit defender is still appearing - I have no idea how to eradicate it from my machine. Any help will be much appreciated:

EtreCheck version: 2.0.11 (98)

Report generated 3 December 2014 22:29:24 GMT

Hardware Information: ℹ️

iMac (24-inch, Early 2008) (Verified)

iMac - model: iMac8,1

1 3.06 GHz Intel Core 2 Duo CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR2 SDRAM 800 MHz ok

BANK 1/DIMM1

2 GB DDR2 SDRAM 800 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ️

NVIDIA GeForce 8800 GS - VRAM: 512 MB

iMac 1920 x 1200

System Software: ℹ️

OS X 10.10.1 (14B25) - Uptime: 0:4:56

Disk Information: ℹ️

WDC WD1002FAEX-00Z3A0 disk0 : (1 TB)

S.M.A.R.T. Status: Verified

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / [Startup]: 999.35 GB (690.20 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

USB Information: ℹ️

Apple, Inc. Keyboard Hub

Apple, Inc Apple Keyboard

Apple Inc. Built-in iSight

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Firewire Information: ℹ️

WD My Book 1112 800mbit - 800mbit max

S.M.A.R.T. Status: Verified

EFI (disk1s1) <not mounted> : 210 MB

My Book (disk1s2) /Volumes/My Book : 2.00 TB (1.65 TB free)

Gatekeeper: ℹ️

Mac App Store and identified developers

Launch Agents: ℹ️

[failed] com.bitdefender.antivirusformac.plist Support

[loaded] com.google.keystone.agent.plist Support

[invalid?] com.oracle.java.Java-Updater.plist Support

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist Support

[invalid?] com.bitdefender.AuthHelperTool.plist Support

[running] com.cleverfiles.cfbackd.plist Support

[loaded] com.google.keystone.daemon.plist Support

[invalid?] com.oracle.java.Helper-Tool.plist Support

[loaded] com.oracle.java.JavaUpdateHelper.plist Support

User Login Items: ℹ️

None

Internet Plug-ins: ℹ️

o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 Support

OVSHelper: Version: 1.1 Support

Default Browser: Version: 600 - SDK 10.10

Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 Support

AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support

FlashPlayer-10.6: Version: 15.0.0.239 - SDK 10.6 Support

DivX Web Player: Version: 3.2.3.1164 - SDK 10.6 Support

Flash Player: Version: 15.0.0.239 - SDK 10.6 Support

iPhotoPhotocast: Version: 7.0

googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 Support

QuickTime Plugin: Version: 7.7.3

AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support

EPPEX Plugin: Version: 10.0 Support

3rd Party Preference Panes: ℹ️

Flash Player Support

Flip4Mac WMV Support

Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 309.15 GB

Destinations:

My Book [Local]

Total size: 2.00 TB

Total number of backups: 45

Oldest backup: 2014-11-02 12:52:49 +0000

Last backup: 2014-12-03 22:19:01 +0000

Size of backup disk: Adequate

Backup size 2.00 TB > (Disk used 309.15 GB X 3)

Top Processes by CPU: ℹ️

4% WindowServer

1% mds_stores

0% mds

0% AppleSpell

0% System Events

Top Processes by Memory: ℹ️

249 MB Safari

170 MB mds_stores

86 MB com.apple.WebKit.WebContent

77 MB CalendarAgent

77 MB Dock

Virtual Memory Information: ℹ️

90 MB Free RAM

1.86 GB Active RAM

1.78 GB Inactive RAM

535 MB Wired RAM

1.98 GB Page-ins

38 MB Page-outs

HunterBD Author

Level 2

307 points

Dec 3, 2014 2:49 PM in response to Linc Davis

A most comprehensive reply, for which I thank you, Linc. 🙂

That's great for starting off on a brand new, clean, machine. Where, though, do I start with getting back to an 'as new' state with THIS machine?!!!

You'll see that in the recent new scan I've just posted in response to John (Etresoft) it appears that Bitdefender still has some presence on my computer.

Can you help me eradicate it?

Linc Davis

Level 10

209,739 points

Dec 3, 2014 2:54 PM in response to HunterBD

I have no use for "etrecheck" output. It's still not clear whether you have a functional problem, or what it is if you do have one.

HunterBD Author

Level 2

307 points

Dec 3, 2014 3:18 PM in response to Linc Davis

Just in case you are interested .........

I went to the Bitdefender.com web site and discovered that an 'uninstall procedure' needs to be followed to remove all traces of the AV product from a Mac. I had simply dragged the application into the Trash. So I downloaded and ran the uninstaller scripts, then did another scan with Etrecheck. If you take a moment to look at the scan result below, you will note that there is now NO mention of Bitdefender! Perhaps I now need to do something with Oracle Java?!!!

Problem description:

After running Bitdefender uninstallation scripts

EtreCheck version: 2.0.11 (98)

Report generated 3 December 2014 23:03:22 GMT

Hardware Information: ℹ️

iMac (24-inch, Early 2008) (Verified)

iMac - model: iMac8,1

1 3.06 GHz Intel Core 2 Duo CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR2 SDRAM 800 MHz ok

BANK 1/DIMM1

2 GB DDR2 SDRAM 800 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ️

NVIDIA GeForce 8800 GS - VRAM: 512 MB

iMac 1920 x 1200

System Software: ℹ️

OS X 10.10.1 (14B25) - Uptime: 0:38:52

Disk Information: ℹ️

WDC WD1002FAEX-00Z3A0 disk0 : (1 TB)

S.M.A.R.T. Status: Verified

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / [Startup]: 999.35 GB (690.14 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

USB Information: ℹ️

Apple, Inc. Keyboard Hub

Apple, Inc Apple Keyboard

Apple Inc. Built-in iSight

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Firewire Information: ℹ️

WD My Book 1112 800mbit - 800mbit max

S.M.A.R.T. Status: Verified

EFI (disk1s1) <not mounted> : 210 MB

My Book (disk1s2) /Volumes/My Book : 2.00 TB (1.65 TB free)

Gatekeeper: ℹ️

Mac App Store and identified developers

Launch Agents: ℹ️

[loaded] com.google.keystone.agent.plist Support

[invalid?] com.oracle.java.Java-Updater.plist Support

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist Support

[running] com.cleverfiles.cfbackd.plist Support

[loaded] com.google.keystone.daemon.plist Support

[invalid?] com.oracle.java.Helper-Tool.plist Support

[loaded] com.oracle.java.JavaUpdateHelper.plist Support

User Login Items: ℹ️

None

Internet Plug-ins: ℹ️

o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 Support

OVSHelper: Version: 1.1 Support

Default Browser: Version: 600 - SDK 10.10

Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 Support

AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support

FlashPlayer-10.6: Version: 15.0.0.239 - SDK 10.6 Support

DivX Web Player: Version: 3.2.3.1164 - SDK 10.6 Support

Flash Player: Version: 15.0.0.239 - SDK 10.6 Support

iPhotoPhotocast: Version: 7.0

googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 Support

QuickTime Plugin: Version: 7.7.3

AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support

EPPEX Plugin: Version: 10.0 Support

3rd Party Preference Panes: ℹ️

Flash Player Support

Flip4Mac WMV Support

Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 309.21 GB

Destinations:

My Book [Local]

Total size: 2.00 TB

Total number of backups: 45

Oldest backup: 2014-11-02 12:52:49 +0000

Last backup: 2014-12-03 22:19:01 +0000

Size of backup disk: Adequate

Backup size 2.00 TB > (Disk used 309.21 GB X 3)

Top Processes by CPU: ℹ️

4% WindowServer

0% AppleSpell

0% System Events

0% opendirectoryd

Top Processes by Memory: ℹ️

232 MB Safari

125 MB Finder

82 MB WindowServer

82 MB Dock

73 MB CalendarAgent

Virtual Memory Information: ℹ️

213 MB Free RAM

1.76 GB Active RAM

1.57 GB Inactive RAM

668 MB Wired RAM

3.70 GB Page-ins

74 MB Page-outs

etresoft

Level 9

56,290 points

Dec 3, 2014 3:53 PM in response to HunterBD

I do not have those Java errors. An "invalid?" status mean that EtreCheck either cannot read the config files or cannot determine if they are valid.

I suggest doing the same thing with Java. Track down the official uninstaller or uninstallation instructions and remove it. Then, if you find that you still need it, download and install a fresh copy. Otherwise, monitor your machine's performance and see if it is now running better.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Scan result - I'd value advice from an expert!