Dear IIIaass,
I truly thank you for trying to help but still nothing seems to fix my unseen iPod issue.
The PC’s I use have Windows 7 installed along with the latest version of iTunes. I have previously deleted all components of iTunes and re-installed. This made no difference. The PC’s do not recognise my iPod in the Windows Device Manager using ‘devmgmt.msc’.
Also C:\Program files\Common Files\Apple\Mobile Device Support\Drivers - do not list ‘usbaapl64’. The folders listed are ‘usbaapl.cat’, ‘usbaapl.inf’, ‘usbaapl.sys’ and ‘usbaaplrc.dll’. Whether this makes a difference I do not know.
iTunes doesn’t recognise my iPod either however it recognises my attached iPhones OK (iTunes/File/Devices) with the options of Sync; Transfer Purchases and Back Up being available. When my iPod is connected, iTunes shows the File ‘Devices’ sections as being inaccessibly greyed out.
So to reiterate, I have tried multiple computers and a variety of Windows operating systems (but I’m running Windows 7) with absolutely no success; the ‘Device Manager/Universal Serial Bus controllers/Apple Mobile Device USB Driver’ appears with my iPhone but nothing for my iPod; the Apple Mobile Device Support is installed; all my USB cables work OK; the device does not appear in Windows or in iTunes; iTunes has been fully uninstalled and reinstalled; the version of iTunes is up to date; the iOS of the iPod Touch shows it is up to date at version 6.1.6 (and cannot be changed) and even a hard reset has been tried. Everything tried and suggested with complete failure.
I can use a USB port to charge up my iPod and can still receive e-mails and can play songs but I can’t add any new songs. There are no error codes because as far as the computer and/or iTunes is concerned, there is no connected iPod. My iPod used to work perfectly. Please help! Thank you.
