Cannot print with my Brother DCP-7055 (copies and scans are working)

Since I updated my system I am not able to print something with my Mac on the Brother DCP-7055.

When I want to print something it shows on the printer that it is submitting the data but nothing happen. From this moment the printer is like "blocked" and all the new task are in the waiting list.

I tried everything, delete the printer and reinstall it, reinstall the driver and everything.

It is not a problem of the printer I think, because I can do copies and as well I can do a scan (connected with my Mac as well).


I need help! 😀


Thanks in advance.

MacBook Pro, OS X Yosemite (10.10.1)

Posted on Dec 3, 2014 10:47 AM

Reply
6 replies

Dec 4, 2014 7:21 AM in response to simsonvs

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

Select

/var/log cups error_log

from the hierarchical list on the left side of the Console window. If you don't see that list, select

View Show Log List

from the menu bar.

Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last failed printing attempt. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).

If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.

☞ The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Dec 5, 2014 5:47 AM in response to Linc Davis

Thanks ! That's exactly what I need.


- "Sending data failed!" (this one is there hundred times, and many times as well with the same date and time)

- "An den Drucker konnten keine Daten gesendet werden." (it's in german but it only says "unable to send any data to the printer."



In "access_log" are some which are important maybe as well:

Thats for example of one try of printing today

- "CUPS-Add-Modify-Printer successful-ok"

- "Create-Job successful-ok"

- "Send-Document successful-ok"

- "Set-Job-Attributes successful-ok"


Does this help to solve the problem?

Dec 5, 2014 7:21 AM in response to simsonvs

If the printer is connected via the network, try connecting it with a USB cable. You'll have to add it again. Otherwise, see below.

Please read this whole message before doing anything.

This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Cannot print with my Brother DCP-7055 (copies and scans are working)

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