My new ipad air 2 stopped working and won't turn on. I tried holding the on/off button but it didn't work.

gail for maine

i have asked u before if you could help my son

his ipad air2 stopped working now , first o 10% of battery power warnt him that he must charge the device , he tried but didn`t accept charging any longer , chatted with apple team they advised to change the cable , we did , we tried even another ipad charger of 5 volt , 10 watt also but nothing didn`t accept any charging anymore....battery dead already , can`t make reset ofcourse cause its switched off now cause of empy battery , what to do ? is it software or what ? used only for 4 months , we don`t have in egypt apple store , only authorized service , they asked for much money even its still in warranty year ....what to do ?

I had already responded to your query above in my post above:

Try cleaning the connection points out with a clean, soft toothbrush to remove any debris that may be preventing the device from charging. If you have a different charging cable, try that.

Cheers,

GB

If you have tried cleaning out the port as suggested, and have tried a different cable, and have left the device plugged in for at least 30 minutes and it is still not charging, then you should take it back to the Authorized Apple Provider to have them look at it. If the device was purchased from that Authorized Provider within the last year, then they should replace the device free of charge if there is a manufacturing defect with the phone.

In addition to hooking up the device to a charger via a wall outlet, have you tried hooking it up to a computer to see if it will charge from the computer via the USB cable? If not, give that a try. Leave it hooked up for at least an hour to see if it will begin charging.

Cheers,

GB

tried to charge my ipad and hold the home and sleep/wake button down for atleast 30 sec. but nothing happened. it still won't open. btw, we bought the iPad two years ago.

Have you tried a different charger by any chance? If not, take your device and your charger into the nearest Apple Store and have them take a look at it. They would have other chargers that you can try so you can determine whether that might be the problem.

Cheers,

GB

thanks so much, it worked fine 🙂

thank you so very much this solution help me with my ipad air was having the same problem i see your response to the problem followed your direction and there it was the apple symbol and powered on thank you again most appreciated

thank you so very much this helped me out with my new Ipad air 2 I followed your directions and there it was the apple sign and powered right on thank you again so very much most appreciated

Try cleaning out the charging port on his iPad. Use a soft, clean, toothbrush, and give it a good brushing out. If there is any lint or debris in there, the charger won't make the connection, so it won't charge. Be sure you are using at least a 10w charger, and make sure that it, and the wall socket it it plugged into is working by hooking it up to another device (like your iPhone). Once you have verified the charger/wall socket is working, and once you have cleaned out the port on the iPad, plug the charger in again and give it 30 minutes or so.

After 30-60 minutes, see if it is charging. If it is, then you should be good to go once it is charged up.

If you are still having issues after it is charged, reset the device: Hold down the Home and Power buttons at the same time and continue to hold them both down until the Apple appears (up to 30 seconds). Once the reset completes successfully, the Slide to Unlock screen will display.

Best of luck,

GB

You Rock! Thank you my problem is a distant memory thanks to you. 😁

YAY!!! Glad you are all better now 🙂

Cheers,

GB

I have an Ipad Air that suddenly stopped working, I tried all I know and have read on this tread yet it is not even lighting talkless of working.

I have in the past, charged, press power and home buttons together for some times, connected to a computer, started itunes, changed charger yet it seems like it is never going to work again. I don't know what to do. Please help me.

Are you indicating that it is out of battery power and it won't charge?

GB

very much appreciated , also worked for me

Great! Thanks for posting your happy results 🙂

Cheers,

GB

Thanks, looks like it is starting to reset. fingers crossed