iPhone 6 screen clicking/bad glue - a widespread problem?

Ugraded to iPhone 6 in early November and within a week I started to notice a distinct clicking noise while/immediately after touching the screen.

To clarify, this was a noise being created by some hardware anomoly (it happens when the device is off.)


To be clear, I have BABIED this phone in ways that my 4s would have dreamed of.

It has never been dropped, sat on, spilled on.. I don't take it into the bathroom during showers or expose it to any extreme temperatures or humidity of any kind, apart from unavoidable use in the winter. I don't breath on it the wrong way! .



After a very breif search, it turns out that a whole lot of people are experiencing this issue.


SO, after about 4 hours on the phone with Apple total, I've had the device serviced twice.

FIrst by a certified Apple tech in my area, who cleaned the device for particulate that might be causing the problem (which he had apparently encountered before)

Unfortunately, this did nothing to help the issue.


I then drove 2 hours to the nearest Apple store. I was told that they had also seen this issue, and that it potentially had something to do with bad glue used in the screen.

I Personally don't know what particular way the glue is used.

After another couple of hours of waiting, they decided to do a full screen replacement, which the tech claimed solved the issue "like 100% of the time"


About 3 days went by before the issue started again, this time in a completely different area of the screen and much louder.

I'm definitely going to return and ask for a replacement phone, and I doubt that Apple will give me trouble there.


I guess I'm just deeply confused by how/why Apple is using such terrible construction practices in these new phones.

I REALLY want to like this phone, but this clicking makes me feel like i'm using my old blackberry storm, which I still consider to be the most disgusting/deeply funny encounter with mobile phone technology that I've ever had..


seems like when one of the chief reasons to buy an iPhone is elegance in its hardware, Apple probbaly should have done at least A LITTLE BIT of testing before shipping millions of units.


Does Apple ever address or change any of these glaring flaws? If this has happened to me twice, considering how well I have treated this phone, it must be happening all over and in huge numbers. What's most dissapointing is that I loved my iPhone 4s, it had super good construction and I really did beat the **** out of it.

I took it into the snow, rain, into the sauna, tossed it around, sat on it all day and dropped it countless times without any problems at all.


I guess I'm not necessarily looking for advice, since I'm already planning on returning for a new iPhone 6

However, my fear is that this will just happen again to the replacement. just trying to get a scale of how widespread this issue is and if it's even worth my time - since it sounds like it might just happen again.

Posted on Dec 6, 2014 10:25 AM

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5 replies

Dec 24, 2014 6:22 AM in response to Vangelis45

I had this issue with my last iPhone 6 in the upper left corner. Noticed it when I was playing games in landscape. Screen sounded "tappy" and loose when hitting the D-pad control in that area. I didn't really mind and didn't want to exchange again because I already went through several due to screen shadows, etc. Eventually I started getting "ghost touches" where apps would open, things were getting clicked that I was not clicking (even after full restore and set device up as new). Not sure if it's related but the only time I've ever experienced this was with an Android phone where the display was replaced and the ground wire was loose. Apple replaced my unit however this new one still has a slightly loose upper left corner again. Sometimes it switches to the bottom left and will make a click when I press hard in that area and release. If it's tolerable for now you may want to hold off on replacement until later in the year while still inside the warranty.

Aug 21, 2016 3:00 AM in response to rabidroy

If you are considering buying Apple iPhone, my suggestion is to avoid iPhone 6 or 6 Plus. Both these phones have a chronic display problem wherein the screen becomes loose after a while and starts producing a TAP or CLICK sound. You can read more about this in google.It is fairly well documented with lots of customer posting You-tube videos as well. The only solution to this is replacement. But then again, it will solve your problem only for a while or as long as your product is in warranty. After that, you are on your own.


I say all this because i am living with this problem for 10 months now. Already got a replacement once and have submitted my phone again for same issue. The thing is on your replaced device which i suspect is a refurbished one (although they say it is new), you will only get residual warranty and not entire 12 months. so after 12 months you ll at some point face this again and would have to live with it then.


My suggestion is if you badly need a iPhone , go for 6S instead.


Thanks

Aayush

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iPhone 6 screen clicking/bad glue - a widespread problem?

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