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paupypaup Author

Level 1

18 points

iPhone 6 internet problems (not just WiFi)

Hi guys, I just got a new iPhone 6 (64 GB) two days ago and have been loving it so far. However a problem has come up that prevents me from using my iPhone normally.

Every few hours or so when I try to use the iPhone, it can't connect to the internet. It has no problem connecting to the Wifi network but there is no internet connection. I realize this is a relatively common problem on iOS 8 but things get a little weirder.

When I disable my wifi to try to connect to the internet via LTE, the phone still has no internet connection. Once it loses the connection to the internet over wifi it loses connection to the internet via cellular data as well. I can still send text messages and send/receive calls.

The only way to get it start working again is to reboot the device. I've tried resetting networking data and disabling WiFi Networking as suggested by a bunch of sources but it does not help.

I'm thinking it might be a problem with my router as its been a little problematic in the past 2 weeks. My mom, who got her iPhone 6 (16 GB) on release day has the same problem but her problem started before I got my phone. My dad, who got the same phone on the same day as my mom, does not have this problem.

Just to clarify, when my phone is connected to my home network but cannot connect to the internet, I can connect to the internet on my other devices (iPad, laptop, game consoles) perfectly fine. And my mom and I do not always lose internet connection at the same time.

So far this has only happened when my phone is coming off of sleep. But I have not used it for an extended amount of time so I can't say with certainty it won't happen while I'm using it.

The wifi bar (or cone, whatever that shape is) is at full 3 bars 99% of the time I'm in my room. However, since the first time I got this phone the bar has been flashing from full to 1 bar to LTE back to full within a period of 1 sec every minute or so. Maybe this has something to do with it?

Can anyone tell me what might be the problem and how I can try to fix it? Thanks in advance!

iPhone 6, iOS 8.1.1

Posted on Dec 8, 2014 12:28 AM

Top-ranking reply

andyofficial

Level 1

4 points

Posted on Apr 23, 2017 10:14 PM

My iPhone 6, although connected to the internet and a mobile service, did not appear to be receiving any data as nothing would load. I went through my wifi settings and everything looked normal, but then I saw a reply about the correlation between this problem and the use of a VPN. I do regularly use a VPN so I decided to check these settings, and this is where I found my solution to the problem. The VPN I use was rapidly attempting to connect to the server but was unable to due to a server error on their side. This is what caused the connectivity problems. If you use a VPN and are experiencing this problem I suggest you:

1. Try loading google.com and if this doesn't work, proceed to your device settings

2. Check your wifi settings and see if they look normal/how they usually look.

3. Try connecting to google.com from another device such as a computer. If you can't then the problem is probably something not related to your iOS device.

4. Enter your VPN settings and find a VPN connection that may be in use. Tap the i that follows after the name of the connection and turn the setting 'Connect On Demand' off.

5. Go back into the general VPN settings and turn the VPN connection off.

6. Try to connect to the internet... it worked for me!

View in context

83 replies

Jan 22, 2015 7:27 PM in response to Matthew Goeckner

Oh - I missed the Health monitoring thing.....

Jan 29, 2015 4:32 PM in response to kfort1234

The new iOS looks promising. Emails are coming through as they should.

Jan 31, 2015 9:32 AM in response to RobertM

Thank you for this post

I reset my network setup as you said and all seems to be working since

I do have a vpn software installed and i guess it uses openVPN as well

Thanks

Feb 9, 2015 2:48 PM in response to paupypaup

Can someone from Apple reply with a solution for this issue. It's really frustrating restarting the phone.

pogster

Level 5

4,343 points

Feb 9, 2015 3:20 PM in response to karthikfromsunnyvale

This is a user to user forum of volunteers. Apple does not reply here. If you wish to speak to a Apple rep contact an Apple store or call Apple Support.

born-bad

Level 1

0 points

Mar 4, 2015 2:22 AM in response to paupypaup

I have the same issue with 8.1.3. The only way is to reboot the device. It's actually getting really annoying. Did anyone figure out what the problem is?

Cool_Man

Level 1

5 points

Mar 11, 2015 12:46 AM in response to paupypaup

Anyone updated to iOS 8.2 yet and seen any improvement regarding this annoying issue?

gorkemc

Level 1

0 points

Mar 11, 2015 5:08 AM in response to Cool_Man

I have updated to iOS 8.2 just a couple of hours ago. I'll post an update if issue continues with my phone...

Mar 12, 2015 7:17 PM in response to paupypaup

I am also facing the problem. Has any one contacted Apple Support?

Incheol

Level 1

0 points

Mar 17, 2015 5:16 AM in response to paupypaup

Just experienced the same issue for the first time with 8.1.3. Wondering anyone still having the problem with 8.2??

katopz

Level 1

4 points

Mar 25, 2015 7:46 AM in response to DWSam

Na, Release note didn't mention anything about this issue, and I still has a problem with 8.2 12D508 I'm using iPhone5 btw,

so it's kinda prove that not hardware problem at all 😝

Mar 25, 2015 8:57 AM in response to katopz

same issue with 8.2. connection problem using 3g/ 4g. i'm using iphone 6 and its only 2 weeks old. i encountered the issue the day i purchased it ang until now i had a problem using mobile data.