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iPhone 6 internet problems (not just WiFi)

Hi guys, I just got a new iPhone 6 (64 GB) two days ago and have been loving it so far. However a problem has come up that prevents me from using my iPhone normally.


Every few hours or so when I try to use the iPhone, it can't connect to the internet. It has no problem connecting to the Wifi network but there is no internet connection. I realize this is a relatively common problem on iOS 8 but things get a little weirder.


When I disable my wifi to try to connect to the internet via LTE, the phone still has no internet connection. Once it loses the connection to the internet over wifi it loses connection to the internet via cellular data as well. I can still send text messages and send/receive calls.


The only way to get it start working again is to reboot the device. I've tried resetting networking data and disabling WiFi Networking as suggested by a bunch of sources but it does not help.


I'm thinking it might be a problem with my router as its been a little problematic in the past 2 weeks. My mom, who got her iPhone 6 (16 GB) on release day has the same problem but her problem started before I got my phone. My dad, who got the same phone on the same day as my mom, does not have this problem.


Just to clarify, when my phone is connected to my home network but cannot connect to the internet, I can connect to the internet on my other devices (iPad, laptop, game consoles) perfectly fine. And my mom and I do not always lose internet connection at the same time.


So far this has only happened when my phone is coming off of sleep. But I have not used it for an extended amount of time so I can't say with certainty it won't happen while I'm using it.


The wifi bar (or cone, whatever that shape is) is at full 3 bars 99% of the time I'm in my room. However, since the first time I got this phone the bar has been flashing from full to 1 bar to LTE back to full within a period of 1 sec every minute or so. Maybe this has something to do with it?


Can anyone tell me what might be the problem and how I can try to fix it? Thanks in advance!

iPhone 6, iOS 8.1.1

Posted on Dec 8, 2014 12:28 AM

Reply
83 replies

Dec 29, 2015 8:42 AM in response to paupypaup

I don't know if this has been said already, I apologize if it's already been suggeste, but I had the exact same problem and it was really ******* me off in the extreme. After reading this thread it occurred to me to try shutting off the LTE function in the cellular section of setting. Since I've done that I havent had the "cannot connect to the Internet" issue after coming off of a wifi network.

Whether that's actually the problem, or it's just coincidental, it completely work for me and it seems like there are hundreds of other people out there with the same problem so I thought I would let you guys know what helped me out.

hopefully it will work for some of you.


As an aside, does anybody know what exactly the LTE network is all about? Is it just supposed to be faster?

Aug 17, 2016 4:54 PM in response to paupypaup

I just woke up this morning with no internet access. My iphone 6s 64GB A1688 IOS 9.3.4 was joined the wifi network just like last night but no internet access this morning. I began to search the cause of the problem. What I did for whole day to fix?

My current home network: a router TP-Link Archer D5 V1 and a bridge Zyxel P-660HN connected to that router via ethernet. There is no problem connecting and accessing internet via LTE.


First, I checked the router's status, everything seems fine. Diagnostics: all pass. Internet access quality: Very Good. I have wifi 2.4 and wifi 5 both are joinable but still no internet connection on my iphone. My iphone even didint have internet access on bridge wifi network. I began testing other laptop, tablet and android phones to connect these wifi networks, all these devices worked fine on both wifi networks and even bridge wifi network. So this means router and bridge was working fine.


What I did next on iphone respectively:

wifi on-off and rejoin: problem continues

iphone restart: problem continues

router and bridge restart: problem continues

Forget and rejoin to all 3 networks: problem continues

Changed SSID names and passwords for 3 networks: problem continues

Enabled Guest network option for 2.4 and 5 on router and joined these networks: had internet access for each

(now I have 5 networks in home total)

Tried connect again back to normal 2.4 and 5 and bridge: problem continues

Settings > General > Reset > Reset Network Settings: Didin't work.

Reseted router and bridge and installed from the begining gave different SSIDs and passwords: problem continues

Tried to join my neighbour's wifi: Had internet connection

Made hotspot from another android phone and made join my iphone to that hotspot wifi: Had internet connection

Called my ISP and Tp-link technical dept. to check every setting are nominal and the settings was ok: problem continues... They just told me stereotyped things, you know... Switch off router, switch on router again... Bla bla...

Called Apple Care 🙂 they tried to fix for 1,30 hrs: problem continues

What we did with apple care? They simply took activity log from my iphone. and then began the procedure of resetting device with all data. We backed up the all data into my pc and resetted iphone from itunes on pc with redowloading IOS 9.3.4. After resetting I follow the instructions like a new iphone and tried to connect to existing wifi networks: problem continues!!! They invited to bring the iphone to apple service.

Resetted router and installed settings from the begining again and made new wifi networks (SSID and pass): problem continues

Switched off the bridge and began setting up router settings this time with searching on the internet every feature that what are all these features for one by one and didint change such major thing on router's interface. Got make sure the router's time and date. Did these instructions carrefully step by step what this link says:Recommended settings for Wi-Fi routers and access points - Apple SupportDeleted all visible devices in ARP List and made 'unload' to 'loaded' my pc MAC&IP addresses. Disabled guest networks. Setup new wifis with shorter SSIDs and very shorter passwords. Then I realized surprisingly that my iphone had internet access! Bridge was still switched off and still didint restore my backup on iphone. Then curiously began restoring my backup to iphone via itunes(pc), I still have the internet access! Nothing problematic FOR NOW! I switched on the bridge again. Still have internet access! Just for now... 🙂 We sill see what will happen following days... I ll post updates if something occurs.


I still dont know what was the exact problem is because I did all these things spontaneous. So my opinion is, the problem occured by conflicting same IP address with other connected devices and my iphone given by router and bridge's DHCP. Or maybe different DHCPs gave different IPs for same device which is my iphone?! I don't know... But it works for now after having hrs of headache...


Sorry guys, I cant give you the exact solution. I just wanted to share my experience that it may help for someone. 😐 And also I apologize for my bad explanation. Stay fixed 😝

Best,

iPhone 6 internet problems (not just WiFi)

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