Imac crashes every time I connect my Nikon D600

Question

Level 1

74 points

Imac crashes every time I connect my Nikon D600

Just paid $400.00 - $200 was to extend the warranty - to the local mac distributor because my iMac has been crashing - lost a bout 3 weeks worth of choice photos. Turned out it was a cable from the hard drives (fusion 3T) to the CPU and now I get it back and every time I connect my Nikon d600 it crashes. I took the SD chip out of the camera and was able to download my photos but only got jpeg - no raw. I change the setting so fast now I am not sure if that is an error on my part or if there is some other glitch happening. I have the camera set now for both jpeg(fine) and raw now so I will be doing a shoot tomorrow to check that. But what would be causing the iMac to crash?? Its a late 2013 iMac - core i5 3.2 GHz,256 cash and 16 GB memory

iMac, OS X Yosemite (10.10.1), Fusion drive - 3T, 16GB memory,

Posted on Dec 9, 2014 11:41 PM

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Answer 1

SeaPapp

Level 7

26,492 points

Dec 10, 2014 3:20 AM in response to Ed Jenni

Ed, what crashes? If you mean that the iMac has a kernel panic please post the latest panic log.

OS X: About kernel panics - Apple Support

Mac OS X: How to log a kernel panic - Apple Support

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Answer 2

Ed Jenni Author

Level 1

74 points

Dec 10, 2014 7:30 AM in response to SeaPapp

Hi - Thanks for responding - Yes the iMac crashes and the crash is directly related to connecting my Nikon d600 by cable.

the report -

Anonymous UUID: 1564FBCD-22F1-B7C3-BF7E-3F6950526768

Wed Dec 10 07:22:25 2014

*** Panic Report ***

panic(cpu 0 caller 0xffffff8008e1e80a): Kernel trap at 0xffffff7f8b65f2b4, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x00000003c327f034, CR4: 0x00000000001626e0

RAX: 0x0000000000000000, RBX: 0x0000000000000000, RCX: 0xffffff81f4c036f0, RDX: 0x0000000000000000

RSP: 0xffffff81f4c036f0, RBP: 0xffffff81f4c037e0, RSI: 0x0000000000000002, RDI: 0x0000000000000306

R8: 0xffffff81f4c03810, R9: 0xffffff81f4c03628, R10: 0x0000000000000000, R11: 0x0000000000000020

R12: 0x0000000000000001, R13: 0x0000000000010000, R14: 0x0000000000010000, R15: 0x0000000000000001

RFL: 0x0000000000010246, RIP: 0xffffff7f8b65f2b4, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x0

Backtrace (CPU 0), Frame : Return Address

0xffffff81f4c033a0 : 0xffffff8008d3a811

0xffffff81f4c03420 : 0xffffff8008e1e80a

0xffffff81f4c035e0 : 0xffffff8008e3a443

0xffffff81f4c03600 : 0xffffff7f8b65f2b4

0xffffff81f4c037e0 : 0xffffff7f8b65e666

0xffffff81f4c03940 : 0xffffff8008f8feac

0xffffff81f4c03990 : 0xffffff8008f8df61

0xffffff81f4c03a90 : 0xffffff800914243a

0xffffff81f4c03b20 : 0xffffff8008f67459

0xffffff81f4c03c10 : 0xffffff80091c04dc

0xffffff81f4c03cd0 : 0xffffff80091bf62f

0xffffff81f4c03f50 : 0xffffff800924dcb2

0xffffff81f4c03fb0 : 0xffffff8008e3ac46

Kernel Extensions in backtrace:

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib(1.0d1)[988D8F4D-CE96-34 83-AE31-E833D2AD74DD]@0xffffff7f8b65d000->0xffffff7f8b661fff

BSD process name corresponding to current thread: xpcproxy

Mac OS version:

14B25

Kernel version:

Darwin Kernel Version 14.0.0: Fri Sep 19 00:26:44 PDT 2014; root:xnu-2782.1.97~2/RELEASE_X86_64

Kernel UUID: 89E10306-BC78-3A3B-955C-7C4922577E61

Kernel slide: 0x0000000008a00000

Kernel text base: 0xffffff8008c00000

__HIB text base: 0xffffff8008b00000

System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)

System uptime in nanoseconds: 557385677270

last loaded kext at 557349207155: com.apple.driver.AppleUSBCDC 4.2.2b5 (addr 0xffffff7f8b743000, size 20480)

last unloaded kext at 169557283034: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7f8b668000, size 8192)

loaded kexts:

com.apple.driver.AppleUSBCDC 4.2.2b5

com.apple.driver.AppleBluetoothMultitouch 85.3

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.filesystems.autofs 3.0

com.apple.driver.AGPM 100.14.37

com.apple.driver.ApplePlatformEnabler 2.1.0d1

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.iokit.IOBluetoothSerialManager 4.3.1f2

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleHDA 267.0

com.apple.driver.AppleIntelHD5000Graphics 10.0.0

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.GeForce 10.0.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.1f2

com.apple.driver.AppleThunderboltIP 2.0.2

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.driver.AppleLPC 1.7.3

com.apple.driver.AppleBacklight 170.4.12

com.apple.driver.AppleMCCSControl 1.2.10

com.apple.driver.AppleIntelFramebufferAzul 10.0.0

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleHV 1

com.apple.driver.AppleMikeyDriver 267.0

com.apple.iokit.SCSITaskUserClient 3.7.0

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.AppleUSBHub 705.4.1

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.6.5

com.apple.driver.AppleSDXC 1.6.5

com.apple.iokit.AppleBCM5701Ethernet 10.1.2b3

com.apple.driver.AirPort.Brcm4360 901.19.10

com.apple.driver.AppleAHCIPort 3.0.7

com.apple.driver.AppleUSBXHCI 705.4.14

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleBluetoothHIDKeyboard 175.5

com.apple.driver.AppleHIDKeyboard 175.5

com.apple.driver.IOBluetoothHIDDriver 4.3.1f2

com.apple.driver.AppleMultitouchDriver 260.30

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 11

com.apple.driver.DspFuncLib 267.0

com.apple.kext.OSvKernDSPLib 1.15

com.apple.iokit.IOAudioFamily 200.6

com.apple.vecLib.kext 1.2.0

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.nvidia.driver.NVDAGK100Hal 10.0.0

com.apple.nvidia.driver.NVDAResman 10.0.0

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.1f2

com.apple.driver.AppleThunderboltEDMSink 4.0.2

com.apple.driver.AppleHDAController 267.0

com.apple.iokit.IOHDAFamily 267.0

com.apple.driver.IOPlatformPluginFamily 5.8.0d49

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.AppleGraphicsDeviceControl 3.7.21

com.apple.iokit.IOAcceleratorFamily2 156.4

com.apple.iokit.IOSurface 97

com.apple.iokit.IOBluetoothFamily 4.3.1f2

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.0

com.apple.iokit.IOUSBMassStorageClass 3.7.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.0

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.driver.CoreStorage 471

com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6

com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 3.1.7

com.apple.iokit.IOThunderboltFamily 4.2.1

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.iokit.IO80211Family 700.52

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.7.0

com.apple.iokit.IOUSBFamily 705.4.14

com.apple.driver.AppleEFINVRAM 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 389.1

com.apple.iokit.IOStorageFamily 2.0

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.Libm 1

com.apple.kec.pthread 1

Model: iMac14,2, BootROM IM142.0118.B07, 4 processors, Intel Core i5, 3.2 GHz, 16 GB, SMC 2.15f7

Graphics: NVIDIA GeForce GT 755M, NVIDIA GeForce GT 755M, PCIe, 1024 MB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454655352D474E4C2D46

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454655352D474E4C2D46

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (7.15.124.12.10)

Bluetooth: Version 4.3.1f2 15015, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: APPLE SSD SD0128F, 121.33 GB

Serial ATA Device: APPLE HDD ST3000DM001, 3 TB

USB Device: My Book 1230

USB Device: My Passport 0748

USB Device: FaceTime HD Camera (Built-in)

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: iMac, Apple Inc., 23.10

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Answer 3

Ed Jenni Author

Level 1

74 points

Dec 10, 2014 8:28 AM in response to Ed Jenni

I should add that this is a second reboot after connecting the d600 - It was disconected by the time the second crash happened

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Answer 4

SeaPapp

Level 7

26,492 points

Dec 10, 2014 4:01 PM in response to Ed Jenni

To me that looks like it's hardware related, possibly ram. Is that 16gb of ram directly from Apple or did you or a reseller upgrade it?

You might try disconnecting those two WD external drives and then connecting the d600.

Othat ther than an SMC and PRAM reset I don't know what else to suggest.

Intel-based Macs: Resetting the System Management Controller (SMC) - Apple Support

OS X Mavericks: Reset your computer’s PRAM

IPit seems pretty reproducible so a trip to the nearest Apple Store or AASP might be in order. Take the d600 with you.

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Answer 5

babowa

Level 9

78,556 points

Dec 10, 2014 4:39 PM in response to Ed Jenni

Just paid $400.00 - $200 was to extend the warranty - to the local mac distributor

Out of curiosity: Applecare for an iMac is retail priced at $169.00 in the US - so what kind of warranty did you buy? Don't know when you purchased yours, but Applecare needs to be purchased and registered with Apple within 364 days from date of purchase.

Secondly, if there is a problem with the machine since you got it back from the repair, then I'd address it with them as that should be covered.

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Answer 6

SeaPapp

Level 7

26,492 points

Dec 10, 2014 5:54 PM in response to babowa

I Completely missed that! Focused too much in the problem and not the rest of the post.

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Answer 7

babowa

Level 9

78,556 points

Dec 10, 2014 7:02 PM in response to SeaPapp

Too many trees in the forest...... LOL 😎

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Answer 8

Ed Jenni Author

Level 1

74 points

Dec 11, 2014 12:41 AM in response to babowa

I am in Canada - I can dig up the receipt for the exact amount if you like -

Reply

Answer 9

Ed Jenni Author

Level 1

74 points

Dec 11, 2014 12:45 AM in response to babowa

whatever - I am about to take a sledge to this thing - It has crashed about 1,000 times - almost as much as my old SE

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Answer 10

Ed Jenni Author

Level 1

74 points

Dec 11, 2014 12:55 AM in response to SeaPapp

I probably should have isolated and kept to the point. The raw files issue is irrelevant but my D600 crashes this computer when plugging the camera in directly. I took the camera in to the shop - it did not crash their computer. They want me to bring it in for a diagnostic but last time it was there they had almost 2 months - pitiful. I am inputting my raw files - about 10 at a time otherwise the friggen thing crashes - major pain in the butt when I get back with a 300 pic shoot -

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Answer 11

Ed Jenni Author

Level 1

74 points

Dec 11, 2014 12:56 AM in response to babowa

haha

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Answer 12

SeaPapp

Level 7

26,492 points

Dec 11, 2014 3:57 AM in response to Ed Jenni

You never answered my question regarding the ram. Did you buy the computer from Apple, not a reseller, and did you get it with 16gb of ram? Or did you or possibly a reseller upgrade the ram? That model only came with 8gb of ram unless you ordered it with more.

Like I said earlier it looks to be hardware related, a return trip may be necessary.

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Answer 13

babowa

Level 9

78,556 points

Dec 11, 2014 7:37 AM in response to SeaPapp

Aside from the possible RAM issue, my guess is possibly USB ports if plugging in the camera manages to cause an immediate crash.

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Answer 14

SeaPapp

Level 7

26,492 points

Dec 11, 2014 8:14 AM in response to babowa

He's got two WD externals connected at the same time also, I suggested that he try with them unpluggepd but haven't heard if he has.

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Answer 15

Ed Jenni Author

Level 1

74 points

Dec 11, 2014 10:25 AM in response to SeaPapp

Sorry - I got in quite late last night and somehow missed this post - I disconnected all drives including the printer, connected the d600 and the iMac crashed again. It auto rebooted and I disconnected the d600 so it could reboot, I did not get a prompt this time to show the crash data so I am looking at the Console and there is sever hundred lines about this reboot but they do not mean much to me. I will keep looking for the kernel crash info.

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