Can't load BBM onto ipod touch (4th) anymore???

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Can't load BBM onto ipod touch (4th) anymore???

Daughter's 4th gen ipod has alway had BBM on it for ease of communication between her and us. She recently upgraded, now little brother has it so we did a complete factory reset.

Before loading apps back to it, we updated the BBM app in itunes. Now it says the device doesn't have the needed new os, yet the device is totally updated. Assuming this was another update that doesn't give a warning as to what it will do when updated.

So.......... How do I get it back to the pre-update version of the BBM app?

Or.......... where can I get the old app that functioned just fine on the 4th gen ipod?

Thanks

iTunes-OTHER, Windows 7

Posted on Dec 12, 2014 4:33 AM

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Answer 1

lllaass

Level 10

210,513 points

Dec 12, 2014 4:48 AM in response to junk014

Starting when iOS 7 was released, Apple now allows downloading the last compatible version of some apps (iOS 4.2.1 and later only)

App Store: Downloading Older Versions of Apps on iOS - Apple Club

App Store: Install the latest compatible version of an app

You first have to download the non-compatible version on your computer. Then when you try to purchase the version on your iPod you will be offered a compatible version if one exists.

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Answer 2

junk014 Author

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Dec 12, 2014 6:56 AM in response to lllaass

Thanks. Excpet it's not on the device any longer. Only in itunes on my PC - and that's the one that's been updated. Just want that one back to the previous one I had.

Scrolling over the app, clicking on it, nothing provides an option to revert it back or download the older version.

And searching for BBM in the app store only retrieves one result for BBM (which is the most recent).

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Answer 3

lllaass

Level 10

210,513 points

Dec 12, 2014 7:44 AM in response to junk014

If BBM was purchased with the account currently on the iPod then it should be listed in the Purchased section of the App Store app. Go there and redownload. Otherwise purchased it a computer with the same ID and then download on iPod.

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Answer 4

junk014 Author

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Dec 12, 2014 7:53 AM in response to lllaass

It is listed in "My Apps" on itunes on my PC along with all the others. And allowed me to load the other apps to the 4th gen ipod without issue. All but the BBM app - which I updated. Won't redownloading it just get me the same new version again though?

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Answer 5

junk014 Author

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Dec 12, 2014 7:55 AM in response to junk014

And I am not seeing a "Purchased" section in the app store anywhere....... Where do I find that?

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Answer 6

lllaass

Level 10

210,513 points

Dec 12, 2014 8:02 AM in response to junk014

It is in the screen from which you update apps in the App Store app. The lower rightmost selection n the App Store app.

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Answer 7

junk014 Author

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Dec 12, 2014 8:20 AM in response to lllaass

Think I figured it out...... with your help of course. Thanks 🙂

Bottom right of the App Store is "Updates". Tapping that then allows me the option to choose "purchases". So it's buried a little and not in much of an intuitive location. Hitting the cloud then brought up the option to download a previous compatible version.

So recap for anyone else reading this is.......

On the particular device, go to >App Store >Updates >Purchases > select the app you want and window pops up asking if you want an older version with option to cancel or download >Download

Cheers!

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