When I click on the apple icon on the top left to check about my system there is no response.
Also when I go to my utilities folder some of the icons have a circle with the line through it?
not sure what happened. The only warning I got was storage was getting low. I have a 500 g drive with 62 g remaining
thanks
mac os x, Mac OS X (10.6.4)
Without direct contact with your Mac, I can't be certain, but it appears those apps didn't get updated when you installed OS X. I would reinstall the OS using Recovery. It won't erase anything, but have a good backup anyway.
It appears System Information is functional. That is the app that runs the About This Mac functionality. When it opens, you'll see the System Info window. You can open About this Mac from the Window Menu (cmd-I). However, I imagine it doesn't work even though it isn't showing with a prohibitory symbol.
Try a restart.
Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear and again when you log in. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don’t do them all at once.
They must be old versions of the apps -
1.what version of OS X are you running?
2.are the apps in the /Applications/Utilities folder the only ones with the circle-slash?
3. Do a "Get Info" on the apps with the circle-slash and tell us what "version" each of them is?
4. did you try what Eric Root suggested?
I can't check which version I am running because of this issue, when I click the apple "about this mac" nothing happens,
however I believe I am running yosemite.
I tried eric's suggestion but the safe mode was different than what he described. Never saw the grey screen, it just started flickering and started up in safe mode.
Am I suppose to check on anything in safe mode.
Also I don't know how they "the cirlce slash" can be old version's I just got the computer in October.
regards
In a Terminal window
uname -a
that will print out some info including the OS X version. Post the info and will tell you what version you are running. If you do the 'Get Info" on the apps with the circle-slash icon we can tell a lot more than having to guess what you have.
Based on how the windows look you are running Yosemite (it might be 10.10 or 10.10.1).
I have exactly the same issues where Utilities are not working since the latest Yosemite update. (I also have the problem where clicking on the Apple icon and 'About his Mac' does nothing but that was broke as soon as the initial Yosemite update was loaded)
Not having Disc Utility available is a major worry.
Don't know about that - the two "Get Info" windows showing Terminal.app and Disk Utility.app have dates indicating they are part of the Yosemite installation since they are both dated Sept 9, 2014. Think there might be something else going on.
And good idea about running System Information directly from Utilities - that will give the OS X version for sure.
Also - the OP should try and boot Recovery Mode and run Disk Utitlity to verify the boot volume - mounted as "/Volumes/Macintosh HD"
I would also again recommend to take a look at the /private/var/log/install.log file (likely called "/Volumes/Macintosh HD/private/var/log/install.log" if running Terminal from Recovery mode) and see if there were some problems (don't post the contents of that file here - it's too big and might contain some personal info not appropriate for these public forums).
Good luck...
zoom-boy wrote:
No, when I click on Disc Utility I get the following message, "You can’t open the application “Disk Utility” because it may be damaged or incomplete."
Do I have to do Command-R to use Recovery mode?
I didn't say "Disk Utility." I said to open System Information.
Yes, Recovery is Cmd-R on Restart.
Another way to start recovery is simply to hold down the Option key on startup and then select the volume titled "Recovery-10.10" for Yosemite recovery (that's what it is called on my system anyway).
good luck...
dot.com wrote:
Another way to start recovery is simply to hold down the Option key on startup and then select the volume titled "Recovery-10.10" for Yosemite recovery (that's what it is called on my system anyway).
good luck...
That may or may not work depending on whether a CoreStorage partition layout is used.
Is "CoreStorage" the special hidden recovery parititions that got created since Lion? So in other words, the Option key way of booting into recovery will work with all OS X versions since Lion but not before?
Thanks...
dot.com wrote:
Is "CoreStorage" the special hidden recovery parititions that got created since Lion? So in other words, the Option key way of booting into recovery will work with all OS X versions since Lion but not before?
Thanks...
It did arrive with Lion, but it isn't used on all setups. It was first used on the Fusion drives where they combined a spinning platter drive with a solid state drive.
I'm not sure what other situations may create a CoreStorage volume structure.
Regardless, the Recovery partition may not show up in the Startup Manager (Option key). The correct method is to use Cmd-R or Cmd-Opt-R.
it will not let me open a terminal window. even though there is no line thru it. I click on system and nothing happens
Apple Icon does not respond "about this mac"
