Cannot add cards back to apple pay after restoring.

Update, as per the genius bar, there is no other solution to this problem other than phone replacement. Sorry to repeat there is a diagnogistic to test apple pay. There was no restoring, no fooling around. If the phone failed the apple pay test, you get a new phone and not a refurb, a new one. According to the genius he has replaced about 100 phones since 8.1.2 was released. Makes sense if they already had a diagnostic tool to test.

I set the phone up in the Apple store as a new phone, added a card to Apple Pay and then when I got home restored to factory and installed the back up. The cards went right in. No issues.

the phone was in a white sealed box, not the same as a new one as it didn't have the charger or cords but was all sealed in plastic and film on there actual phone. I asked about refurb phones they will not replace a phone with this issue with a refurb. That's what he told me and he actuall showed me a refurb 6 plus it was in a black box with no film on the screen

llooks like this is a new one

I just spent an hour on the phone with an Apple Support Senior Advisor. He chatted with his colleagues who basically said that Apple is "gathering information" about this issue. This basically means that they are aware of the issue and are trying to figure out how to fix it. He told me he would contact me within a couple business days to give me a status update. FYI, I tried adding a card that was not previously in my Passbook, and it failed as well.

I am actually traveling to an Apple Store tomorrow, although I have not been able to make an appointment since they are so booked up. I don't know if they allow walk ins but I will have to give it a try. I appreciate the tech who is working on it but I don't know how long I am going to have to wait for a solution.

I too was working with an Apple tech who tried to replace the phone, but was told unless the engineers determine its a hardware issue he cannot replace. He did tell me I always have the option of going to an Apple Store. As I previously posted they have a diagnostic tool for Apple Pay in the store which they used on my phone and it showed no response. I didn't even have to do a restore and try to add. Just a single test that my phone failed.

iis the diagnositc tool something new that Apple Genius got in the last week to test the device? I went

alast Saturday and they pretty much told me to call the bank or report the issue and wait for apple to release a fix.

Visited the Apple store yesterday. The tech was familiar with this problem and immediately replaced my phone. There is no workaround. I offered to show him this thread, but he said there was no need. Based on his conversation with other techs, he thinks that it is the way that card is encoded into the chip that is causing the problem. It likely won't be a simple software fix. He also said that they have not received an allotment of refurbished phones, yet. All replacements at this point are new. Not that it would matter. You can't tell the difference on an Apple product, anyway. But, for those of you who think it is important… This should help in your decision whether not to go in and get this taken care of.

A helpful tip: When you get a replacement phone, make sure everything is working properly before you decide to add your cards to ApplePay. For me, I did this as the last step, ensuring all of my music and everything else was working, so that I don't have to perform another restore, thus creating the problem all over again. Don't let them try to talk you into adding your cards there at the store.

It's ridiculous that we have to even worry about this… But keep in mind not every user is having this problem. In fact, my tech told me he performed multiple restores on his iPhone 6+ and never had to exchange it due to the ApplePay problem. He was able to add his cards each time.

Good luck and be sure to continue reporting back here!

what the genius did was get what looked like another iPhone and had me tap with my finger on the print scanner like I was trying to use apple pay. Even there are no cards it should have registered an attempt. It did not so they replaced the phone. That simple. FYI after the initial set up I did add a card and did a restore right in the store and all went back in fine.

Good luck y'all

I followed your recommendation to go in and try to get it taken care of. It was the easiest experience I have ever had dealing with the Genius Bar, which will most likely not be the same experience everyone has.

I said similar information about other users experience as well as my experience with support technicians. Although he had not dealt with anyone having the problem, he immediately offered to replace my device. He didn't make me show him an example of what was happening or anything. He did run the diagnostic and found a large list of software issues including springboard problems. He advised me not to restore my backup, so I have some work in front of me to manually replace my messages, call history, etc. I was able to add my cards to the new device immediately, but I'm sure that was obvious.

The bottom line is that if anyone is contemplating going to the Apple Store, I urge you to do it. If you have to, show them what happens and don't leave until they fix it or replace your deI've. Even if you have to drive to do it like I did.

I too wound up having my device replaced last night. I explained my steps to try and fix it and showed him this thread here. He checked some things, had a coworker try and replicate the issue, to no success. So the decision was made to replace the iPhone 6. Things work now! I'm able to add cards without issue now!

I had this problem occur over a week ago, traveled home for the Holidays (no Apple Store nearby) and finally had a chance to go into a store yesterday. After seeing all of the responses and this thread continuing to grow I was expecting to go in and get my phone swapped. No luck. The tech insisted I do a restore. Not just one from a back up either but a full clean restore. That was frustrating because I had already done this twice in my own to try to resolve the issue With no avail. she assured me that while she's never heard of the problem she was able to perform a restore and add her cards back. I was skeptical, but didn't have too much to time to argue. Thought I'd give it another shot that evening. Got home. Did a full new restore. Guess what. Nothing. Same issue. So I'm going back tomorrow First thing in the morning. Demanding a swap. Everyone should do the same. Make sure they read this thread If they don't want to do a swap And then ask to speak with a manager. Don't waste your time. Most Genius' have been around for a while and are old school, but some newer ones (as I suspect I was assigned today) follow the book to a T so much that they miss the whole point of their job.

Also, getting a refurb phone is no big at Apple. They have the best refurb products our of any company and basically replace almost every single part on the phone. Chances are the phones they are handing out now are indeed new, but just wanted to throw that out there. They usually capture most defective units for testing for several months following a new release In order to test. I used to work at Apple, so the best thing we all can do is make sure this issue becomes known In every way possible. I just hope this can be resolved via a software update, because this glitch doesnt seem to be too serious other causing some major inconviences for people.

Good luck everyone.

I am happy to report that after ATT unlocked my iPhone 6 Plus, yes it was the replacement phone from the Apple Pay matter, I restored in iTunes to secure the unlocked status and all my cards went back in with no problem. So what ever the problem was with some of the 6's and 6 Plus's that cause the issue with Apple Pay we are all talking about seems to have been corrected with the new phones. My 6 Plus was one of the originals ordered online and received on opening day. This further confirms something I have always thought that problems that are discovered in certain batches of product are corrected in production and those who have the "defective" handsets only get them replaced when they ask. Fortunately for Apple most people have an iPhone will never use the features those of us who post in the forums use. We see the issues and until the issue hits the evening news they have no idea there's a problem because they didn't even know the feature exists. So if there is a problem with your iPhone don't just put up with it. You paid good money for that phone its should fully function with all the features you paid for even if you don't use them.

Good Luck

Have the same issue- Amex initially told me they identified the issue & would have it fixed in a day or two; they called me yesterday to tell me it's a bigger problem than originally thought & would take longer (no ETA). Chase had no idea.

Before I try the Genius Bar approach, has anyone tried resetting to factory settings then setting up as a NEW phone, rather than restore from backup?

AmEX tasked a good game, so did Barclays, Chase, and Citi, but nobody on the banking end to this day has been able to come up with a solution. I Restored as new, I restored from backup I tried cards that were not previously in Apple Pay. The only solution was a new phone. One single test of Apple Pay in the Apple Store and the phone was replaced with new.

Weird. I have two iPhone 6 phones, both 64gb, one from opening day and the other a few days later. I have done restores on these and have signed out of iCloud several times. The ApplePay cards always disappear, as expected, but have always restored just fine. I don't envy the Apple techs trying to figure out what's causing this.