Safari spinning wheel

Question

Level 1

20 points

Safari spinning wheel

iMac OSX 10.7.5

For a year now, Safari stops working and you get a spinning wheel of death.

When it does this, there is no internet activity at all, and Safari jumps from 15% of CPU usage to 60 or 70% of CPU usage. All other applications work fine, so I can go off and do something else. But Safari will freeze for two minutes. (There is plenty of CPU and disk space - normally about 50% free.)

In frustration I went to Firefox. But I do not always like that browser, so I came back to Safari - and all was well. Hooray!!

Alas, we are now back to 2-minute pauses every five minutes, while Safari sits and thinks.

I have come down to only one page with two tabs open, and it still does it.

Grrrrr.

iMac (21.5-inch Mid 2011), Mac OS X (10.7.5)

Posted on Dec 15, 2014 7:19 AM

Reply

Answer 1

Dec 15, 2014 7:22 AM in response to ralphy

I suggest you download and install EtreCheck from http://etresoft.com/etrecheck

Run EtreCheck and publish report here

Allan

Reply

Answer 2

ralphy Author

Level 1

20 points

Dec 15, 2014 7:46 AM in response to Allan Eckert

Thanks for that. nice little App.

I ran it in normal mode, and then I ran it again when Safari froze up. The two reports are below.

.

Problem description:

Safari pause and wheel of death (system ok)

EtreCheck version: 2.1.2 (105)

Report generated December 15, 2014 4:37:37 PM GMT+01:00

Hardware Information: ℹ️

iMac (21.5-inch, Mid 2011) (Verified)

iMac - model: iMac12,1

1 2.5 GHz Intel Core i5 CPU: 4-core

12 GB RAM

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

BANK 0/DIMM1

4 GB DDR3 1333 MHz ok

BANK 1/DIMM1

4 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless:

Video Information: ℹ️

AMD Radeon HD 6750M - VRAM: 512 MB

iMac 1920 x 1080

System Software: ℹ️

Mac OS X 10.7.5 (11G63) - Uptime: 1:9:22

Disk Information: ℹ️

ST3500418AS disk0 : (500.11 GB)

S.M.A.R.T. Status: Verified

disk0s1 (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 499.25 GB (312.24 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

OPTIARC DVD RW AD-5690H

USB Information: ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

HitachiGST G-DRIVE slim 500.11 GB

S.M.A.R.T. Status: Verified

disk1s1 (disk1s1) <not mounted> : 210 MB

G-DRIVE slim (disk1s2) /Volumes/G-DRIVE slim : 499.76 GB (158.74 GB free)

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Internal Memory Card Reader

Apple Computer, Inc. IR Receiver

Thunderbolt Information: ℹ️

Apple, Inc. iMac

Adware: ℹ️

Geneio [Remove]

Kernel Extensions: ℹ️

/Library/Extensions

[loaded] foo.tap (1.0) [Support]

[loaded] foo.tun (1.0) [Support]

/System/Library/Extensions

[loaded] com.Cycling74.driver.Soundflower (1.5.1) [Support]

Startup Items: ℹ️

tap: Path: /Library/StartupItems/tap

tun: Path: /Library/StartupItems/tun

Startup items are obsolete in OS X Yosemite

Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]

[loaded] com.adobe.CS4ServiceManager.plist [Support]

[loaded] com.oracle.java.Java-Updater.plist [Support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Support]

[invalid?] com.adobe.SwitchBoard.plist [Support]

[loaded] com.crosscountrysoftware.Online_Bible_Installer.plist [Support]

[loaded] com.oracle.java.Helper-Tool.plist [Support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Support]

User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Support]

[loaded] com.adobe.ARM.[...].plist [Support]

[running] com.akamai.single-user-client.plist [Support]

[invalid?] com.birdstep.kpn-hi.autolaunch.plist [Support]

[loaded] com.divx.agent.postinstall.plist [Support]

[loaded] com.genieo.completer.download.plist Adware! [Remove]

[loaded] com.genieo.completer.ltvbit.plist [Support]

[loaded] com.genieo.completer.update.plist Adware! [Remove]

[invalid?] com.google.keystone.agent.plist [Support]

User Login Items: ℹ️

GrowlHelperApp UNKNOWN (missing value)

Safari Application (/Applications/Safari.app)

Skype Application (/Applications/Skype.app)

Mail Application (/Applications/Mail.app)

Internet Plug-ins: ℹ️

DirectorShockwave: Version: 12.0.3r133 - SDK 10.6 [Support]

OVSHelper: Version: 1.1 [Support]

Google Earth Web Plug-in: Version: 6.1 [Support]

RealPlayer Plugin: Version: Unknown [Support]

FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]

DivXBrowserPlugin: Version: 2.2 [Support]

Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]

QuickTime Plugin: Version: 7.7.1

iPhotoPhotocast: Version: 7.0

AdobePDFViewer: Version: 9.5.5 [Support]

Becon: Version: Unknown [Support]

JavaAppletPlugin: Version: Java 7 Update 71 Check version

Safari Extensions: ℹ️

Omnibar Adware! [Remove]

3rd Party Preference Panes: ℹ️

Akamai NetSession Preferences [Support]

DivX [Support]

Flash Player [Support]

Java [Support]

Time Machine: ℹ️

Time Machine not configured!

Top Processes by CPU: ℹ️

6% WebProcess

6% com.apple.coremedia.videodecoder

6% System Preferences

3% Finder

2% WindowServer

Top Processes by Memory: ℹ️

4.83 GB Safari

1.16 GB WebProcess

219 MB PluginProcess

193 MB System Preferences

168 MB Sigil

Virtual Memory Information: ℹ️

1.91 GB Free RAM

6.34 GB Active RAM

3.40 GB Inactive RAM

1.22 GB Wired RAM

456 MB Page-ins

0 B Page-outs

Diagnostics Information: ℹ️

Dec 15, 2014, 03:28:55 PM Self test - passed

.

Problem description:

Safari pause and wheel of death (in pause mode)

EtreCheck version: 2.1.2 (105)

Report generated December 15, 2014 4:41:25 PM GMT+01:00

Hardware Information: ℹ️

iMac (21.5-inch, Mid 2011) (Verified)

iMac - model: iMac12,1

1 2.5 GHz Intel Core i5 CPU: 4-core

12 GB RAM

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

BANK 0/DIMM1

4 GB DDR3 1333 MHz ok

BANK 1/DIMM1

4 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless:

Video Information: ℹ️

AMD Radeon HD 6750M - VRAM: 512 MB

iMac 1920 x 1080

System Software: ℹ️

Mac OS X 10.7.5 (11G63) - Uptime: 1:13:10

Disk Information: ℹ️

ST3500418AS disk0 : (500.11 GB)

S.M.A.R.T. Status: Verified

disk0s1 (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 499.25 GB (312.24 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

OPTIARC DVD RW AD-5690H

USB Information: ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

HitachiGST G-DRIVE slim 500.11 GB

S.M.A.R.T. Status: Verified

disk1s1 (disk1s1) <not mounted> : 210 MB

G-DRIVE slim (disk1s2) /Volumes/G-DRIVE slim : 499.76 GB (158.77 GB free)

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Internal Memory Card Reader

Apple Computer, Inc. IR Receiver

Thunderbolt Information: ℹ️

Apple, Inc. iMac

Adware: ℹ️

Geneio [Remove]

Kernel Extensions: ℹ️

/Library/Extensions

[loaded] foo.tap (1.0) [Support]

[loaded] foo.tun (1.0) [Support]

/System/Library/Extensions

[loaded] com.Cycling74.driver.Soundflower (1.5.1) [Support]

Startup Items: ℹ️

tap: Path: /Library/StartupItems/tap

tun: Path: /Library/StartupItems/tun

Startup items are obsolete in OS X Yosemite

Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]

[loaded] com.adobe.CS4ServiceManager.plist [Support]

[loaded] com.oracle.java.Java-Updater.plist [Support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Support]

[invalid?] com.adobe.SwitchBoard.plist [Support]

[loaded] com.crosscountrysoftware.Online_Bible_Installer.plist [Support]

[loaded] com.oracle.java.Helper-Tool.plist [Support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Support]

User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Support]

[loaded] com.adobe.ARM.[...].plist [Support]

[running] com.akamai.single-user-client.plist [Support]

[invalid?] com.birdstep.kpn-hi.autolaunch.plist [Support]

[loaded] com.divx.agent.postinstall.plist [Support]

[loaded] com.genieo.completer.download.plist Adware! [Remove]

[loaded] com.genieo.completer.ltvbit.plist [Support]

[loaded] com.genieo.completer.update.plist Adware! [Remove]

[invalid?] com.google.keystone.agent.plist [Support]

User Login Items: ℹ️

GrowlHelperApp UNKNOWN (missing value)

Safari Application (/Applications/Safari.app)

Skype Application (/Applications/Skype.app)

Mail Application (/Applications/Mail.app)

Internet Plug-ins: ℹ️

DirectorShockwave: Version: 12.0.3r133 - SDK 10.6 [Support]

OVSHelper: Version: 1.1 [Support]

Google Earth Web Plug-in: Version: 6.1 [Support]

RealPlayer Plugin: Version: Unknown [Support]

FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]

DivXBrowserPlugin: Version: 2.2 [Support]

Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]

QuickTime Plugin: Version: 7.7.1

iPhotoPhotocast: Version: 7.0

AdobePDFViewer: Version: 9.5.5 [Support]

Becon: Version: Unknown [Support]

JavaAppletPlugin: Version: Java 7 Update 71 Check version

Safari Extensions: ℹ️

Omnibar Adware! [Remove]

3rd Party Preference Panes: ℹ️

Akamai NetSession Preferences [Support]

DivX [Support]

Flash Player [Support]

Java [Support]

Time Machine: ℹ️

Time Machine not configured!

Top Processes by CPU: ℹ️

68% Safari

7% System Preferences

7% activitymonitord

6% com.apple.coremedia.videodecoder

2% WindowServer

Top Processes by Memory: ℹ️

5.30 GB Safari

1.17 GB WebProcess

219 MB PluginProcess

193 MB System Preferences

168 MB Sigil

Virtual Memory Information: ℹ️

1.40 GB Free RAM

6.78 GB Active RAM

3.53 GB Inactive RAM

1.17 GB Wired RAM

458 MB Page-ins

123 KB Page-outs

Diagnostics Information: ℹ️

Dec 15, 2014, 03:28:55 PM Self test - passed

.

Reply

Answer 3

rkaufmann87

Level 10

144,084 points

Dec 15, 2014 7:49 AM in response to ralphy

You installed the Genio malware. Please refer to Thomas Reed's guide on uninstalling Genio and then retest. You can find the instructions by clicking:

http://www.thesafemac.com/arg-genieo/

Reply

Answer 4

Dec 15, 2014 8:06 AM in response to ralphy

You also have another adware, OmniBar, which you should remove.

Another thing you might want to get rid of is

Is there a reason why you are so many release behind in the version of OS X installed on your Mac.

Personally I found Lion 10.7 to be one of the slower releases of OS X.DivX.

Reply

Answer 5

ralphy Author

Level 1

20 points

Dec 15, 2014 8:48 AM in response to Allan Eckert

Thanks. I used Adwaremedic, as recommended.

I will let you know if the problem persists.

Thanks,

R

Reply

Answer 6

Dec 15, 2014 8:49 AM in response to ralphy

Please publish another EtreCheck report so we can check if it is all gone.

Reply

Answer 7

ralphy Author

Level 1

20 points

Dec 15, 2014 9:20 AM in response to Allan Eckert

Sure - here it is:

Problem description:

After Adware software.

EtreCheck version: 2.1.2 (105)

Report generated December 15, 2014 6:17:01 PM GMT+01:00

Hardware Information: ℹ️

iMac (21.5-inch, Mid 2011) (Verified)

iMac - model: iMac12,1

1 2.5 GHz Intel Core i5 CPU: 4-core

12 GB RAM

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

BANK 0/DIMM1

4 GB DDR3 1333 MHz ok

BANK 1/DIMM1

4 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless:

Video Information: ℹ️

AMD Radeon HD 6750M - VRAM: 512 MB

iMac 1920 x 1080

System Software: ℹ️

Mac OS X 10.7.5 (11G63) - Uptime: 0:42:47

Disk Information: ℹ️

ST3500418AS disk0 : (500.11 GB)

S.M.A.R.T. Status: Verified

disk0s1 (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 499.25 GB (311.96 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

OPTIARC DVD RW AD-5690H

USB Information: ℹ️

HitachiGST G-DRIVE slim 500.11 GB

S.M.A.R.T. Status: Verified

disk1s1 (disk1s1) <not mounted> : 210 MB

G-DRIVE slim (disk1s2) /Volumes/G-DRIVE slim : 499.76 GB (158.71 GB free)

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Apple Internal Memory Card Reader

Apple Computer, Inc. IR Receiver

Thunderbolt Information: ℹ️

Apple, Inc. iMac

Kernel Extensions: ℹ️

/Library/Extensions

[loaded] foo.tap (1.0) [Support]

[loaded] foo.tun (1.0) [Support]

/System/Library/Extensions

[loaded] com.Cycling74.driver.Soundflower (1.5.1) [Support]

Startup Items: ℹ️

tap: Path: /Library/StartupItems/tap

tun: Path: /Library/StartupItems/tun

Startup items are obsolete in OS X Yosemite

Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]

[loaded] com.adobe.CS4ServiceManager.plist [Support]

[loaded] com.oracle.java.Java-Updater.plist [Support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Support]

[invalid?] com.adobe.SwitchBoard.plist [Support]

[loaded] com.crosscountrysoftware.Online_Bible_Installer.plist [Support]

[loaded] com.oracle.java.Helper-Tool.plist [Support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Support]

User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Support]

[loaded] com.adobe.ARM.[...].plist [Support]

[running] com.akamai.single-user-client.plist [Support]

[invalid?] com.birdstep.kpn-hi.autolaunch.plist [Support]

[loaded] com.divx.agent.postinstall.plist [Support]

[invalid?] com.google.keystone.agent.plist [Support]

User Login Items: ℹ️

GrowlHelperApp UNKNOWN (missing value)

Safari Application (/Applications/Safari.app)

Skype Application (/Applications/Skype.app)

Mail Application (/Applications/Mail.app)

Internet Plug-ins: ℹ️

DirectorShockwave: Version: 12.0.3r133 - SDK 10.6 [Support]

OVSHelper: Version: 1.1 [Support]

Google Earth Web Plug-in: Version: 6.1 [Support]

RealPlayer Plugin: Version: Unknown [Support]

FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]

DivXBrowserPlugin: Version: 2.2 [Support]

Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]

QuickTime Plugin: Version: 7.7.1

iPhotoPhotocast: Version: 7.0

AdobePDFViewer: Version: 9.5.5 [Support]

Becon: Version: Unknown [Support]

JavaAppletPlugin: Version: Java 7 Update 71 Check version

Safari Extensions: ℹ️

Omnibar Adware! [Remove]

3rd Party Preference Panes: ℹ️

Akamai NetSession Preferences [Support]

DivX [Support]

Flash Player [Support]

Java [Support]

Time Machine: ℹ️

Time Machine not configured!

Top Processes by CPU: ℹ️

6% com.apple.coremedia.videodecoder

3% activitymonitord

2% System Preferences

2% WebProcess

1% Finder

Top Processes by Memory: ℹ️

928 MB Safari

618 MB WebProcess

219 MB System Preferences

142 MB PluginProcess

129 MB Mail

Virtual Memory Information: ℹ️

7.94 GB Free RAM

2.94 GB Active RAM

856 MB Inactive RAM

1.15 GB Wired RAM

382 MB Page-ins

0 B Page-outs

Diagnostics Information: ℹ️

Dec 15, 2014, 05:34:53 PM Self test - passed

Reply

Answer 8

Dec 15, 2014 9:24 AM in response to ralphy

It appear OmniBar is still there. Try https://support.norton.com/sp/en/za/home/current/solutions/v103415336_EndUserPro file_en_us

Reply

Answer 9

ralphy Author

Level 1

20 points

Dec 15, 2014 9:59 AM in response to Allan Eckert

Thanks.

I went to the Extensions tab in Safari, as it says in Norton, and there were no extensions there.

I also tried Firefox and Chrome, and there was nothing there either.

R

Reply

Answer 10

Old Toad

Level 10

210,603 points

Dec 15, 2014 11:56 AM in response to ralphy

Look in your Home/Library/Safari/Extensions folder for the Omnibar extension:

Or go to TheSafeMac.com, download and run AdWareMedic. Then run Etrecheck again.

Reply

Answer 11

Linc Davis

Level 10

209,649 points

Dec 17, 2014 5:02 PM in response to ralphy

The "etrecheck" output is wrong and should be ignored. If the extension is not shown in the Safari preferences window, it's not installed.

Reply

Answer 12

etresoft

Level 9

51,016 points

Dec 17, 2014 6:50 PM in response to ralphy

You seem to have an old version of EtreCheck. I have made a couple of updates over the past couple of days. That is extension is probably only partially installed. The current version of EtreCheck would flag this as "Cached".

You can manually delete this in the Finder. Go to the "Go" menu, hold down the option key, and choose "Library". Open the "Caches" folder. Then find the "com.apple.Safari" folder and open that. Now open the "Extensions" folder. You should see an "Omnibus.safariextension" folder that you can delete.

Unfortunately, Safari is a tightly closed system. Even the preferences for extensions are stored encrypted in the keychain. The only guaranteed way to remove an extension is to do it through Safari's Preferences. I continue to flag these partially removed extensions in EtreCheck so that people know something is partially removed. Because I don't control Safari or have any insight into it, I can't guarantee that a "Cached" extension will not be loaded. Perhaps Apple releases some minor update to Safari and it causes these cached extension to get loaded again. I don't know. That is why EtreCheck just reports the facts and makes no assumptions about what Apple is going to do internally.

Reply

Answer 13

ralphy Author

Level 1

20 points

Dec 18, 2014 1:22 AM in response to etresoft

Thanks Etresoft.

Unfortunately I have been banned from this thread for some reason. It just says:

"Access to this place or content is restricted."

.

I am contacting you via your personal details page, which had a link to your last posting. I have uploaded a new question, but that appears to have gone missing too - it was called "Safari - Spinning Wheel Freeze." I cannot find it, this morning. And I could not find Linc Davis, the other contributor, anywhere on this site.

Regards other plug-ins I could delete.

Sunflower Audio drives my headphones, so I don't really want to get rid of that.

VPN I did get rid of, but because I have three Library folders, it is difficult to know if this was really successful. Unfortunately you cannot do a 'file-search' inside Library folders, so you don't know if it is gone or not. You have to look through each folder. How can I do a search of a Library folder? (The search function drops out of 'Library' as soon as you search.)

And trying to find my additional Library folders is a pain, because they normally don't show up. I have three Library folders, and they are on:

1. >Hardisk >Library.

2. >Hardisk >Systems >Library.

3. >Hardisk >User >Library

No3 is the primary Library folder, but 2 and three do seem to be used.

R

P.S. Ha - by accessing through your personal page, I am now back into the thread. The original message said:

Unauthorized

Access to this place or content is restricted. If you think this is a mistake, please contact your administrator or the person who directed you here.

R

Reply

Answer 14

ralphy Author

Level 1

20 points

Dec 18, 2014 1:30 AM in response to Linc Davis

>>The "etrecheck" output is wrong and should be ignored.

>>If the extension is not shown in the Safari preferences window, it's not installed.

Are you sure about that, Linc?

The DivX Plug-in was not mentioned in Extensions, but is was still installed. The program was in Applications, with a little plug-in thingy in my No2 Library folder.

Butwhen I go to >Safari >Preferences >Security it is still mentioned there, even though I think I have deleted it all. How do I delete DivX from >Security ?? Is a little bit still hanging around somewhere, in my Library folders?

R

Reply

Answer 15

ralphy Author

Level 1

20 points

Dec 18, 2014 1:47 AM in response to Old Toad

>>Old Toad.

>>Look in your Home/Library/Safari/Extensions folder for the Omnibar extension:

There is nothing in there - except an Extensions plist. This has nothing it is. Text Reader says of the plist:

Quote:

bplist00” WVersion_ Installed Extensions_ Available Updates †“

\Updates List_ Last Update Check Time†#A∫B‘ób F .BDEJWpq z

I do have a plug-ins folder in my Harddisk Library folder - but if just has the following...

AdobePDFViewer.plugin

Becon.plugin

DirectorShockwave.plugin

DRM Plugin.bundle

Flash Player.plugin

flashplayer.xpt

Google Earth Web Plug-in.plugin

iPhotoPhotocast.plugin

JavaAppletPlugin.plugin

nsIQTScriptablePlugin.xpt

OVSHelper.plugin

Quartz Composer.webplugin

QuickTime Plugin.plugin

RealPlayer Plugin.plugin

Windows Media Plugin

Becon is a plug-in from my bank.

R

Reply