10.10 Bootcamp Can't download windows support software through bootcamp because of network error

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Jxzn- Author

Level 1

4 points

10.10 Bootcamp Can't download windows support software through bootcamp because of network error

Macbook Pro 15" Retina, Mid 2014

2.5 Ghz, 16GB RAM

OS X Yosemite 10.10

Currently trying to install Windows 8.1 on my Macbook from a USB.

When I try to 'Download the latest windows support software from apple' I get the error 'Can't download the software because of a network problem'.

I have manually downloaded the support software but can't find a way to 'create a windows 7 or later install disk' without downloading the latest windows support software through BCA as the box is not able to be unticked (see http://imgur.com/XJLcI8U)

My internet connection is fine, I have read it is due to apple's servers.

When trying to create an install disk I get to the support software download and get the error, same when I try to download the support by itself (only ticking the middle box shown in the above image)

My USB has changed from an untitled disk to 'WININSTALL' after the failed attempts, any help on where to go from here please?

MacBook Pro, OS X Yosemite (10.10), null

Posted on Dec 18, 2014 2:14 AM

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Answer 1

Loner T

Level 9

59,526 points

Dec 18, 2014 2:25 AM in response to Jxzn-

Please see Can't download the software because of a network problem.

You can trick BCA to use the already downloaded .zip file (or convert it to a .dmg).

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Answer 2

Jxzn- Author

Level 1

4 points

Dec 18, 2014 2:27 AM in response to Loner T

So do I just manually create a bootcamp folder in application support and place the .zip file in? will try it now

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Answer 3

Loner T

Level 9

59,526 points

Dec 18, 2014 2:30 AM in response to Jxzn-

Please also try unzipping the .zip in a new folder and creating a .dmg (Disk Image) of the directory via Disk Utility.

Keep a copy of the .zip safe, so you do not have to repeatedly download it.

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Answer 4

Jxzn- Author

Level 1

4 points

Dec 18, 2014 2:41 AM in response to Loner T

What should I expect to see happen after doing this? The box is still greyed out and can't be unchecked. Will the BCA skip the support software download?

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Answer 5

Loner T

Level 9

59,526 points

Dec 18, 2014 2:49 AM in response to Jxzn-

It cannot be unchecked. Once the file is named as WindowsSupport.dmg and exists in the directory, BCA will use it instead of trying a network download.

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Answer 6

Jxzn- Author

Level 1

4 points

Dec 18, 2014 3:22 AM in response to Loner T

Created a .dmg named WindowsSupport.dmg and put it in a folder named Library/ApplicationSupport/BootCamp/WindowsSupport.dmg but got the same error 😟

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Answer 7

Loner T

Level 9

59,526 points

Dec 18, 2014 3:42 AM in response to Jxzn-

Make sure the permissions for the files are correct. Does the dmg file still exist in that directory?

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Answer 8

Jxzn- Author

Level 1

4 points

Dec 18, 2014 3:44 AM in response to Loner T

No it is no longer in the directory what has caused this?

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Answer 9

Loner T

Level 9

59,526 points

Dec 18, 2014 3:48 AM in response to Jxzn-

Either the DMG structure was incorrect, or the MD5sum BCA expected did not match. BCA normal processing deletes it. Can you check in the Console logs for any error messages?

You can try https://www.dropbox.com/s/div1yevpn105alt/WindowsSupport.dmg?dl=0 this one. This may not work for your specific Mac.

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Answer 10

Jxzn- Author

Level 1

4 points

Dec 18, 2014 4:00 AM in response to Loner T

Guessing so too am not most technical person riding the forums. I am downloading that dmg, is it BootCamp5.1.5640 support sofware? That was recommended for my model MBP.

Not sure which log errors are applicable:

19/12/14 12:05:20.160 am Boot Camp Assistant[2189]: Failed to connect (quitItem) outlet from (DAWindowController) to (NSMenuItem): missing setter or instance variable

19/12/14 12:05:24.433 am Boot Camp Assistant[2189]: assertion failed: 14A389: libxpc.dylib + 97940 [9437C02E-A07B-38C8-91CB-299FAA63083D]: 0x89

19/12/14 12:05:20.253 am Boot Camp Assistant[2189]: Disk 3 is not SATA or PCI.

19/12/14 12:05:20.252 am Boot Camp Assistant[2189]: Disk 2 is not SATA or PCI.

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Answer 11

Loner T

Level 9

59,526 points

Dec 18, 2014 4:19 AM in response to Jxzn-

The dropbox link is 5.1.5766.

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Answer 12

Jxzn- Author

Level 1

4 points

Dec 18, 2014 4:55 AM in response to Loner T

created a .dmg by disk utility file > disk from folder > chose unzipped folder named it WindowsSupport.dmg and placed it in the directory, still same error, deleted itself again