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Level 1

10 points

iMac 5K spontaneously restarts after sleep

My iMac 27" Retina 5K (late 2014) (OS 10.10.1) spontaneously restarts after sleep, and displays the error message, "A graphics problem has been detected. Click Report to submit to Apple."

An Apple senior advisor ran it through various tests including OS reinstall and decided to replace the computer. The problem did not occur with the replaced iMac for about 2 weeks, but now it's doing the same problematic behavior. BTW, I haven't downloaded any new software since receiving the replaced iMac.

I see from other threads that others are getting the same "graphics problem" error message, but I haven't seen anyone else mention the concomitant spontaneously restarts after sleep. Does this behavior sound familiar to anyone else?

iMac with Retina 5K display, OS X Yosemite (10.10.1), Time Capsule, iPad2

Posted on Dec 18, 2014 2:23 PM

109 replies

turbostar

Level 4

2,941 points

Feb 19, 2015 7:09 PM in response to Craig ZB

More of an FYI, I'm about to get my 2nd replacement (they are blaming a faulty GPU), but I was advised if I took the machine to the Genius Bar or had a rep come to me to repair the GPU, then I would no longer be able to request a new machine. Instead, we would have to keep troubleshooting the existing machine. So, I declined the option to try and fix the specific component and will get my 3rd machine.

Feb 19, 2015 7:17 PM in response to turbostar

After going through a couple of iMac 5K and sending in data. I'm pretty sure it's a hardware issue with the 295 Graphics card. I finally gave up and returned it. Keeping it with a hardware issues would just be a pain later on when they finally announce issues with the AMD GPU(in my opinion). I just went ahead and ordered a regular iMac with the Nvidia card and sometime down the line when they resolve the issue the upgrade to 5K will return.

Feb 24, 2015 1:37 PM in response to Craig ZB

Sure enough after 4 days of working flawlessly I got the "Sleep wake failure experienced a problem".

Date/Time: 2015-02-23 18:16:28 -0800

OS Version: 10.10.2 (Build 14C109)

Architecture: x86_64h

Report Version: 21

Event: Sleep Wake Failure

Steps: 5

Hardware model: iMac15,1

Active cpus: 8

Process: kernel_task [0]

Architecture: x86_64

Version: Darwin Kernel Version 14.1.0: Mon Dec 22 23:10:38 PST 2014; root:xnu-2782.10.72~2/RELEASE_X86_64

Task size: 300047 pages

CPU Time: 17.484s

Feb 25, 2015 10:28 PM in response to Craig ZB

I have been using my mac with wireless disabled for a period of time - without experiencing the sleep/wake-related restarts. Yesterday I enabled WIFI and and soon after I saw a spontaneous restart....

Craig ZB Author

Level 1

10 points

Feb 26, 2015 12:18 PM in response to twohansen

twohansen–

Strange to learn about your experience with wireless enabled/disabled. I've had wi-fi and bluetooth enabled all along and neither has been identified as problematic, according to the data captures analyzed by Apple.

It's been a week since Apple replaced my power supply and cord, and since then I haven't had any spontaneous restarts. Fingers crossed.

Mar 2, 2015 11:35 PM in response to Craig ZB

With my iMac it's the USB that is waking up the computer: especially the wired USB keyboard causes the problem.

Changing the USB keyboard to a wireless keyboard has solved it. Check it out!

Craig ZB Author

Level 1

10 points

Mar 10, 2015 4:57 PM in response to Craig ZB

Eleven days after Apple replaced the power supply I got another spontaneous restart. A data capture revealed that it was the 295 graphics card which caused the restart this time. Now Apple is going to replace that. I'm told that if that doesn't fix the problem Apple will replace the entire iMac, again. Sheesh.

Praetor

Level 1

4 points

Mar 15, 2015 8:27 AM in response to Craig ZB

Craig, Turbo, et al,

I'm having the same problem, but I don't have the 295 GPU. I still have my old 27" iMac as well, with a nearly identical software setup, yet it's rock-solid and has been for 5 years.

My Retina iMac hardware setup is slightly different: I have a USB hub plugged in.

I've been following this thread (lurking) for several months. I've also done some serious Google-fu searches in search of a solution. Nothing.

So here I am, adding to the thread.

I'll try unplugging my USB hub, but this is getting ridiculous.

Time to call Apple support and browbeat them into fixing or replacing my machine.

Mar 15, 2015 9:25 AM in response to Praetor

Now I am definitely sure it was my wired keyboard that caused the problem: I took it to the Apple store and they tested it on two different Macs: both of them woke up using the keyboard. So take your keyboard over to another Mac to see if it causes the problem, and try another wired keyboard or wireless keyboard on your Mac.

Craig ZB Author

Level 1

10 points

Mar 15, 2015 10:01 AM in response to spijtebijt

Spijtebijt, do you think it matters whether the Apple wired keyboard is extended (with number keypad) or not?

Apple's now replaced the iMac and extended keyboard once, then the power supply, then the logic board (which has the graphics card and processor on it) and I still get spontaneous restarts. They're about to replace the entire iMac for a second time.

I'll try using an older Apple keyboard and see if the problem persists.

Mar 15, 2015 10:38 AM in response to Craig ZB

I don't know. I use an extended keyboard with numpad.

I hope this will solve your problem. Perhaps the new keyboards have a fault in the usb-hub that causes the waking up. Good luck to you Craig.

Gil n

Level 1

0 points

Mar 18, 2015 12:48 AM in response to Craig ZB

Hi I have the same problem my mac was already fiexd once by Apple - they said it was hard disk problem and replace it - but that didn't fix the problem

I'm still getting this reports

Anonymous UUID: E13CE25B-ABDD-4C43-5068-0D1483EF662B

Wed Mar 18 07:21:52 2015

*** Panic Report ***

panic(cpu 1 caller 0xffffff800721a46e): Kernel trap at 0xffffff800719420f, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x000000000000002c, CR3: 0x00000005aa034086, CR4: 0x00000000001627e0

RAX: 0x0000000000000000, RBX: 0x0000000000000001, RCX: 0x0000000000000000, RDX: 0x000000000008cf3a

RSP: 0xffffff82d0c038b0, RBP: 0xffffff82d0c038e0, RSI: 0xffffff80078056e0, RDI: 0xffffff8043696500

R8: 0x0000000000000001, R9: 0xffffff82d0c03a08, R10: 0x0000000000000001, R11: 0x000003f7d45d2219

R12: 0xffffff82d0c03a08, R13: 0xffffff8012950e80, R14: 0xffffff82d0c03a04, R15: 0x0000000000000000

RFL: 0x0000000000010206, RIP: 0xffffff800719420f, CS: 0x0000000000000008, SS: 0x0000000000000000

Fault CR2: 0x000000000000002c, Error code: 0x0000000000000000, Fault CPU: 0x1

Backtrace (CPU 1), Frame : Return Address

0xffffff82d0c03560 : 0xffffff800712fe41

0xffffff82d0c035e0 : 0xffffff800721a46e

0xffffff82d0c037a0 : 0xffffff8007236683

0xffffff82d0c037c0 : 0xffffff800719420f

0xffffff82d0c038e0 : 0xffffff800719d2d2

0xffffff82d0c03b00 : 0xffffff800721a055

0xffffff82d0c03cc0 : 0xffffff8007236683

0xffffff82d0c03ce0 : 0xffffff80072139a9

0xffffff82d0c03e40 : 0xffffff8007118e46

0xffffff82d0c03e60 : 0xffffff8007120d23

0xffffff82d0c03eb0 : 0xffffff80075b5ad0

0xffffff82d0c03f70 : 0xffffff80075b6074

0xffffff82d0c03fb0 : 0xffffff8007214dd7

BSD process name corresponding to current thread: iTunesHelper

Mac OS version:

14C1510

Kernel version:

Darwin Kernel Version 14.1.0: Thu Feb 26 19:26:47 PST 2015; root:xnu-2782.10.73~1/RELEASE_X86_64

Kernel UUID: 270413F7-3B44-3602-894F-AC0D392FCF8E

Kernel slide: 0x0000000006e00000

Kernel text base: 0xffffff8007000000

__HIB text base: 0xffffff8006f00000

System model name: iMac15,1 (Mac-42FD25EABCABB274)

System uptime in nanoseconds: 4362954708072

last loaded kext at 12491556582: com.apple.driver.AppleBluetoothHIDKeyboard 176.2 (addr 0xffffff7f8934e000, size 16384)

last unloaded kext at 88461418179: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7f8960c000, size 8192)

loaded kexts:

com.apple.driver.AppleBluetoothMultitouch 85.3

com.apple.driver.AudioAUUC 1.70

com.apple.filesystems.autofs 3.0

com.apple.driver.ApplePlatformEnabler 2.1.7d1

com.apple.driver.AGPM 100.15.5

com.apple.driver.X86PlatformShim 1.0.0

com.apple.iokit.IOBluetoothSerialManager 4.3.2f6

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleMikeyDriver 269.25

com.apple.driver.AppleHDA 269.25

com.apple.driver.AppleGraphicsDevicePolicy 3.7.7

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.kext.AMDFramebuffer 1.3.0

com.apple.driver.AppleThunderboltIP 2.0.2

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleMCCSControl 1.2.11

com.apple.AMDRadeonX4000 1.3.0

com.apple.kext.AMD7000Controller 1.3.0

com.apple.driver.AppleSMCLMU 2.0.7d0

com.apple.driver.AppleHV 1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.2f6

com.apple.driver.AppleLPC 1.7.3

com.apple.driver.AppleIntelHD5000Graphics 10.0.2

com.apple.driver.AppleIntelFramebufferAzul 10.0.2

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.AppleUSBHub 705.4.2

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.7.0

com.apple.driver.AirPort.Brcm4360 910.26.12

com.apple.driver.AppleSDXC 1.6.5

com.apple.iokit.AppleBCM5701Ethernet 10.1.3

com.apple.driver.AppleAHCIPort 3.1.0

com.apple.driver.AppleUSBXHCI 710.4.11

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleBluetoothHIDKeyboard 176.2

com.apple.driver.AppleHIDKeyboard 176.2

com.apple.driver.IOBluetoothHIDDriver 4.3.2f6

com.apple.driver.AppleMultitouchDriver 262.33.1

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 11

com.apple.driver.DspFuncLib 269.25

com.apple.kext.OSvKernDSPLib 1.15

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleGraphicsControl 3.8.6

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.kext.AMDSupport 1.3.0

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleThunderboltEDMSink 4.0.2

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.2f6

com.apple.iokit.IOBluetoothFamily 4.3.2f6

com.apple.driver.AppleHDAController 269.25

com.apple.iokit.IOHDAFamily 269.25

com.apple.iokit.IOAudioFamily 203.3

com.apple.vecLib.kext 1.2.0

com.apple.driver.IOPlatformPluginFamily 5.8.1d38

com.apple.iokit.IOSurface 97

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.AppleGraphicsDeviceControl 3.8.6

com.apple.iokit.IOAcceleratorFamily2 156.6.1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.3

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.driver.CoreStorage 471.10.6

com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6

com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 3.1.7

com.apple.iokit.IOThunderboltFamily 4.2.1

com.apple.iokit.IO80211Family 710.55

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.7.5

com.apple.iokit.IOUSBFamily 710.4.14

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 396

com.apple.iokit.IOStorageFamily 2.0

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Model: iMac15,1, BootROM IM151.0207.B01, 4 processors, Intel Core i5, 3.5 GHz, 24 GB, SMC 2.22f16

Graphics: AMD Radeon R9 M290X, AMD Radeon R9 M290X, PCIe, 2048 MB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E543136

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453220

Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E543136

Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453220

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x142), Broadcom BCM43xx 1.0 (7.15.159.13.12)

Bluetooth: Version 4.3.2f6 15235, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: APPLE SSD SD0128F, 121.33 GB

Serial ATA Device: APPLE HDD ST1000DM003, 1 TB

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: FaceTime HD Camera (Built-in)

Thunderbolt Bus: iMac, Apple Inc., 26.1

Craig ZB Author

Level 1

10 points

Mar 18, 2015 9:05 AM in response to spijtebijt

Well, three days after switching out the extended Apple keyboard for an older (but still functioning flawlessly) extended Apple keyboard, I had another spontaneous restart. So, I don't think that's the cause of the problem, spijtebijt. Why doing that resolved the issue for you remains a mystery.

May 11, 2015 10:38 AM in response to Craig ZB

I had basically lost all hope in resolving this problem without getting a new computer.

Last night though, instead of shutting down, I pulled the USB cable for the keyboard and put my computer to sleep.

This morning it was still sleeping and no restarts!

This is the first time I've used sleep without a restart since I got the iMac 6 months ago.

I will try it out for a few consecutive nights and let you know if the keyboard is the problem or if it was just a positive glitch 🙂

Jun 1, 2015 4:16 PM in response to Craig ZB

I'm experiencing the same issue.

1 month old iMac 5K 32GB RAM, 3 TB HD, 295 GPU, max resolution enabled

I have 4 users created and whenever we are all done we go to the login window so someone else can use the computer.

When we leave it overnight, and sometimes during the day; or when we put the computer to sleep, it will wake up with a fresh reboot.

This is extremely bad as I leave lots of applications open and the desktop "just the way I wanted" with all the work that I have and it's all lost or scrambled when I login again.

I do not have anything plugged to the computer, just the default keyboard and pad.

No USB peripherals connected whatsoever.

I also have minimal software installed as this is the "family" laptop as opposed to my main computer.

I have Office 2015 preview; Evernote, SimpleNote, PopClip, Fantastical, Air Mail 2.

Quite frustrating.

iMac 5K spontaneously restarts after sleep