iCloud mail account does not send mails since Mavericks update

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iCloud mail account does not send mails since Mavericks update

Hi there,

since I updated my iMac to Mavericks my iCloud email-account will not send any messages anymore. It does receive messages alright, but messages to be sent remain in the outgoing folder until I receive an error message which tells me that they can not be sent.

I did not change anything in the settings and according to the Apple homepage the SMTP settings are configured automatically (???)

I have no problem sending messages from my iPhone and iPad - both continue to use the iCloud account....

Does anybody have the same problem or a solution??

G.

iMac, OS X Yosemite (10.10.1), 3,06 GHz, Intel Core 2 Duo

Posted on Dec 21, 2014 12:17 AM

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Answer 1

Eric Root

Level 10

684,111 points

Dec 21, 2014 8:51 AM in response to Frustrator

Mail troubleshooting - Yosemite

Troubleshooting Apple Mail

What does Mail/Window/Connection Doctor Show? If the server is red, select it and look at the Show Details box.

Troubleshooting sending and receiving email messages

Troubleshooting sending email messages

SMTP servers keep going offline

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Answer 2

Frustrator Author

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Dec 22, 2014 12:38 AM in response to Eric Root

Thanks for the reply!

Well, the Mail/Window/Connection Doctor tells me that the connection is supposed to be online (green light).

Does that change anything?

I tried to delete the account and added it afterwards - did not change anything though...

P.s.: there is a mistake in my header: I updated to Yosemite and not Mavericks (I am getting all these names mixed up...)

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Answer 3

Eric Root

Level 10

684,111 points

Dec 22, 2014 9:01 AM in response to Frustrator

Mail Troubleshooting

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Answer 4

Frustrator Author

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Dec 22, 2014 10:36 PM in response to Eric Root

nope - that will not help (I had checked that site before I posted my question...).

Strangely enough a friend of mine now experiences the same thing on his iBook Air.

Anybody else?

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Answer 5

Eric Root

Level 10

684,111 points

Dec 23, 2014 9:51 AM in response to Frustrator

Did you contact iCloud support?

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Answer 6

Frustrator Author

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Dec 25, 2014 8:17 AM in response to Eric Root

OK - now I did contact iCloud support and (after some discussion about my iMac being too old for free support) learned how to solve the problem:

You have to delete the iCloud address in your accounts once and afterwards fill it in again - that's it... (Could they not have told us on their homepage???)

Anyway: I am happy that everything works again!

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