i have an apple ipod touch 4th generation and all of a sudden my symbol for numbers will not work. when i select .?123 all it does is highlight the arrow key (caps). i can't get to use the numbers. I have done a soft start and its still not working. Can anyone recommend anything else for me to try.
iPod touch (4th generation)
Hi
I have done a reset but still did not work. I also done a restore of the ipod and still nothing. All other buttons work except for the symbol. I can't even enter my password for wifi or to purchase any items as they have a number in the password. This is very frustrating as it worked last week and stopped working on Sunday. I have added a picture to try and explain.
as you can see as soon as i touch ?.123 the arrow lights up, no symbols or numbers show. I live in the NT so if you can recommend someone in Darwin or Katherine who may be able to fix this then I am more than happy to hear.
thanks
Julie
(ps this is my son's ipod and at the moment he is devasted)
Hi bobjbkln
i have attached a picture of the button that is not working. I'm not sure what the problem is. I am taking it to someone who is going to have a look at the hardware. I did a restore and everything but still nothing
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears. Done
- Does it happen in both portrait and landscape orientation?
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
If you successfully restored (went through all steps without error) to factory settings/new iPod via iTunes (Not via Settings>General>Reset>Erase all Content and Setting) and still have the problem that indicates a hardware problem.
Make an appointment at the Genius Bar of an Apple store..
Something is strange here. Unless the iOS for the 4g iPod (6.1.6 and earlier) is different in Australia than in the US, there is not a ".?123" button on the password entry page on the iPod. There is just a "123" button with a further "#+=" button on the numbers screen. Has this iPod be Jailbroken? or otherwise somehow thinks it's an iPhone which does have a ".?123" button?
Do you have same condition when in landscape orientation?
Number symbols not working
